Middle East Logistics Research Project

Post on 19-Jun-2015

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A problem based project on understanding key issues between the 3PL providers and ABB as well as a general overview of logistics shortcomings in Middle East region. Used the primary and secondary research to gather information .Used analysis tools & methods to bridge the gap between the customer and supplier

Transcript of Middle East Logistics Research Project

Applied Research Project

LOGISTICS CHALLENGES IN THE MIDDLE EAST

 Submitted in partial fulfillment of the requirement of

Global Masters in Business Administration (GMBA) Global Logistics & Supply Chain Management Specialization 

Submitted By: Under the guidance ofSreemoy Das -GDEC08GLM112 Dr. Rajiv As Professor-SPJCM

LOGISTICS CHALLENGES IN THE MIDDLE EAST

POWER PLANTS

POWER AUTOMATION

POWER SYSTEMS

ROBOTICS

•BUSINESS CASE The Company has been facing regular issues on managing and handling products with the third party logistics that are in contract with ABB.There have been continuous effort s from the management to eliminate the specific issues related to logistics. Thus, to improve customer satisfaction and meet customer requirement there is a need to reduce the logistics challenges

.

Define Measure Analyze Improve Control

Customer complaint on the wrong document (invoice)

K

Key Objectives:

Study the Inbound & Outbound processes at ABB from point of view of both ABB and 3PL provider

To provide recommendations to reduce the logistics Challenges

Define Measure Analyze Improve Control

Problem :Logistics Challenges at ABB

PROCESS MAP

•DEFINE - Beginning With an IdeaI’ve got an idea. Will it make a difference?

Define Measure Analyze Improve Control

Absence of Synergized Process

Mapping Across Industry

Absence of Synergized Process

Mapping Across Industry

Infrastructure Issues

Infrastructure Issues

Inadequate Training

Inadequate Training

Communication Gaps-3PL Offices

Communication Gaps-3PL Offices

On time Delivery

On time Delivery

Y=f(X1, X2, X3, X4, X5, X6, ...)

Y= Logistics issues in Middle East

MEASURE PROBLEMS FACED BY 3PL PROVIDERS:

Define Measure Analyze Improve Control

MEASURE PROBLEMS FACED BY COMPANY:

Define Measure Analyze Improve Control

DEFECT CONTRIBUTORS

Define Measure Analyze Improve Control

ANALYSIS

Define AnalyzeMeasure Improve Control

GAP ANALYSISStep 1:Present Situation

Step 2:Defined the desired future

Step 3:Define the gap

RECOMMENDATIONS

Define AnalyzeMeasure Improve Control

•Introduction of Checklist:

RECOMMENDATIONS

Define Measure Analyze Improve Control

•VITAL SIGNS: -Introduction of a key performance indicator

Freight KPI1. Number of Air and Sea shipments per month2. Air-Sea average transit time per month3. Air-Sea average time to receive documents from company4. Air-Sea average time for clear and customs per monthWarehousing KPI 1. Total number of import shipments per month2. Total CBM (cubic meter) per month3. Total number of sales per month4. Number of minutes taken to create outbound shipment

Upper Control Limit

No. of D

efects(Y)

Upper Specified Limit

Fiscal Week(X)LowerSpecified Limit

Define Measure Analyze Improve Control

CONCLUSION- THE ROAD AHEAD.

Cargo rail is the ideal solution to the problems faced by industry in GCCADVANTAGES•SPEED OF DELIVERY, •GREEN INITIATIVE •RELIABLE •LOW COSTIf rail line is built from dry port and the cargo assembly point to the distribution centre, and connecting all emirates, this initiative by GCC would help GCC grow at a faster pace, IT would also reduce dependencies on trucking industry and also would help industry in reducing cost and faster delivery to the customer,