NameTitleMicrosoft Corporation

Microsoft Office Live Communications Server 2005

Agenda

Collaboration and Productivity ChallengesMicrosoft‟s Vision for Integrated CommunicationLive Communications Server OverviewSecure Reach and Public IM ConnectivityOffice Communicator 2005Plan for Today and the Future

Email overload and mobile access needs growing

Working together is difficult

Finding information and people is difficult

Accelerating pace demands real time access

Disconnected from process and projects

Sources: 1) Microsoft Office 9-5 studies; Office Diaries; Wave 12 Customer and partner 1:1s; IWPI Study, 2004; 2) “The Knowledge Worker Investment Paradox” Gartner research, 7/17/2002; 3) “Email Overload Reaches Crisis Levels, Gartner, Nov. 2003

Collaboration Has Its Own ChallengesChanging work climate driving new challenges

IM/Email/ TelephonyAudio/Video and Web Conferencing

Meeting WorkspacesTeam sites

Search info/peopleNotifications/ Alerts

Flexible formsPortfolio management

Software And Services For Effective CollaborationCollaboration as a set of pervasive services available in all products

Across Networks

Across Devices

Application Integration

Calendaring

Web & Video Conferencing

InstantMessaging

& VoIP

E-Mail

Team Workspaces

Identity & Presence

End User Value:Unified familiar experienceRich-presence; multimodalFrom any device,any application

IT Manager Value:Infrastructure simplificationConsolidationLow TCO

ISV & Developer Value:Standards-based platformRich API‟s & Web servicesDeveloper tools

Integrated Communications

By 2008 Enterprise Users will increase to 80%2

Why You Should CareGrowth in Real-Time Collaboration

IM will surpass email use by 200820% of Enterprise Users use IM nowEnterprise Web

Conferencing use is expected to increase by 175% by 20081

Source: 1 - Frost & Sullivan; World Web Conferencing Markets 20042 - Radicati

What is Live Communications Server 2005?

Integration with desktop and LOB applications

Extensible platform built on industry standards

Federation support and MSN, AOL & Yahoo! connectivity

Enterprise-grade scalable and secure IM solution

The convergence of enterprise applications, secure internal/external access and presence awareness

Encrypted communications between federated enterprises, partners, suppliers, and remote workers Logging and archiving of IM traffic and content for meeting compliance requirements like HIPPA & SOX

Integrated presence with Office System, Windows SharePoint, Exchange and Active Directory with administration controls for per user feature and rights managementStandards based platform (SIP/SIMPLE) allows for integration with existing LOB and CRM apps

Single client for IM, audio, video, data collaboration, web conferencing, telephony and Public IM contactsFamiliar and intuitive user interface

What Does This Mean to You?

Secure Reach

Integrated

Easy-to-Use

Adding “Real-Time” to Microsoft OfficeEnabling Effective Collaboration

More effective communication & collaboration

Rich Presence & Instant Messaging

Enhanced meetings

Integration with Microsoft Office

The Value of Secure Reach

Enterprise BEnterprise A

LCS 2005

Office Communicator Client

LCS 2005

Office Communicator Client

MTLS

MTLSMTLS

LCS 2005 Access Proxy

Supply Chain ManagementFaster flow of information between suppliers and partners facilitates the efficient procurement and allocation of resources, especially with companies in geographically disperse areas.

Customer ServiceSupport personnel can answer a question without having to disengage with the customer to locate the resource that can help solve the issue .

SalesTime-sensitive business development situations can be enhanced by instantly locating and communicating with the resources needed to solve the business issue.

Extending the value of presence and IM across the enterprise

LCS 2005 Access Proxy

No 3rd party gateways required

Sharing of presence info

On/off switch per Public IM network

Logging and archiving

Corporate identity management

Rich Admin Controls

Encryption of all messages

Single Client Experience

Icon/graphics support

Internal & Public IM Contacts

Public IM Connectivity (PIC)Allowing LCS users to conduct business with MSN, AOL and Yahoo IM users

Business Value of Live Communications Server 2005

Resolve work-related questions and issues faster

Overcome geographic and organization barriers

Increased Productivity

Reduced Telephony Expense

Reduced Cycle Time

Fast Return on Investment

Siemens saved $95 per conference call with integrated multi-client solution

Intel realized $25,000,000 in business value over three years by enabling connections between geographically dispersed teams

Fair Isaac decreased communication delays by 100 hours per year per person

Texas Tech saw a return on investment in 8 months due to better communication among faculty, students and staff

Microsoft Office Communicator 2005

Audio/Video

Rich presence

Schedule integration

Custom notes

Instant messaging

Contacts search

File transfer

Live Communications Serverand Microsoft Office Communicator

LM integration

Application sharing

Phone integration

Enterprise-grade user experience integrates multiple session types

Microsoft Office Communicator 2005 in action

Platform Extensions Solutions Services

Multi-Party Voice / VideoHygiene

Financial News/ IM

Manufacturing/ SC

Public IM Connectivity Chat

Fax / SMSTelephony / PBX

CRM Integration

System Integrators

Integrated Conferencing

E-Learning

SessionBorder Control

Logging/Compliance/Reporting

Load Balancing

BackupWeb ClientAlerts

Mobile Client

Microsoft RTC Vibrant Partner Community

RTC Hardware

Across Networks

Across Devices

Application Integration

Calendaring

Web & Video Conferencing

InstantMessaging

& VoIP

E-Mail

Team Workspaces

Identity & Presence

End User Value:Unified familiar experienceRich-presence; multimodalFrom any device,any application

IT Manager Value:Infrastructure simplificationConsolidationLow TCO

ISV & Developer Value:Standards-based platformRich API‟s & Web servicesDeveloper tools

Integrated Communications Recap

2003 2004

ServiceC

lient

Platfo

rm

20062005

Server

LCS 2003 LCS 2005

Windows Messenger 5.0

Communicator2005

RTC v1.2 RTC v2.0

Next Gen Server

RTC v1.3

Live Meeting 2003

Live Meeting 2005

Live Meeting 2006

LCS 2005 SP1+ PIC

Communicator Web ClientWindows

Messenger 5.1

Next Gen Communicator

SIP IM/Presence ClientRich VoIP/Video endpointPBX IntegrationLM Audio integration

On-Premise Web ConferencingMulti-Point Audio / VideoBusiness Process Integration

Access to MSN, AOL, Yahoo!Enhanced FederationEnhanced SPIM and URL FiltersCommunicator 2005 Support

Full-duplex VoIP & Webcam supportEnhanced collaboration tools

RTC Software and Service Roadmap

Communicator Mobile Client

Group IMRich PresenceAd-Hoc Meetings

LCS 2005 Resources

http://www.microsoft.com/office/livecomm Documentation –Planning Guide

LCS Quick Start guidesLCS Deployment GuideWindow Messenger Resource Center

120-day trial download available Customer Case StudiesResource kit tools (compliments documentation)

Tool to Request CertificatesFederation Configuration WizardConfiguration & Connection Validation ToolDiagnostics ToolBlock List Manager Tool

Copyright ©2004 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Appendix

Business Value of IM and PresenceResolve work-related questions and issues faster

Accelerate business processes and response times

Reduced Cycle Time

Reduced Telephony Expense

Increased Productivity

Fast Return on Investment

Accelerate business processes such as sales, customer service, supply chain management and accounts receivable

Annual cost of international long-distance calls$500,000 x 15% reduced by IM= $75,000/yr

Average time saved using IM for quick answers, avoiding email and voice mail25% of phone time x 10% of workday = 2.5%10% of email time x 20% of workday = 2%4.5% productivity increase = 1.8 hrs/week pp

Cost savings = $2,250 per person per year

Microsoft Real Time Collaboration

We understand productivity and communications software

Every day 400M users start their day with Microsoft Office Microsoft spent $6.8 billion in R&D in 2004Depth and breadth of collaboration portfolio

We offer choice and cost-efficiencyLow-cost solutionsServer-to-service continuumVibrant developer and partner community

We are your trusted business partnerLong-term vision, perseverance, and resourcesGlobal reach

EXIM vs. LCS 2005 w/ Communicator 2005

FEATURE Exchange IMLCS 2005 w/ Messenger 5.1

LCS 2005 w/ Communicator 2005

Instant Messaging √ √ √Encrypted IM (end-to-end) √ √Archived IM √ √Remote User IM (no VPN required) √ √Federated IM (Share presence & IM w/ organizations) √ √Public IM Connectivity (Yahoo!, MSN, AOL) √

Multiparty Desktop Sharing √Iterative Contact Search √Exchange OOF Integrated into Presence √Save to email (email of chat sent to you) √Conference Call Initiation w/ Conf. Provider √Telephone Call Control & Routing from Desktop √

√Includes best experience | ○May include a subset of functionality | ▬ Not implemented w/o 3rd party

EIM vs. LCS 2005 w/ Communicator 2005

√Includes best experience | ○May include a subset of functionality | ▬ Not implemented w/o 3rd party

FEATURE Exchange IMLCS 2005 w/ Messenger 5.1

LCS 2005 w/ Communicator 2005

Enterprise Scale (Pool supports 100k users) √ √Load Balancing, Clustering & Failover √ √

SIP Protocol Standard Compliance √ √

SIMPLE Protocol Standard Compliance √ √

Client Lockdown w/ Group Policy √ √

Support for Microsoft Operations Manager √ √

Server and Client APIs (customization & automation) √ √

Part of the Microsoft Vision & Strategy √

Server-side Roaming Contacts √ √

Enhanced Presence w/ Offline Status √More than 150 Contacts √ √

Telephony Integration Partners

Partner support required for telephony integration capabilities

Current partners includeSiemens

Genesys

Mitel

BroadSoft

Partners expected to increase by RTM

Additional Technical Slides

Support for Communicator 2005

Enhanced Federation

IM, Audio, Video, Telephony

Enhanced SPIM control

Simplified Admin Controls

Encryption of messages

URL Blocking Filter

Per user controls

Support for Public IM

Access Proxy Scale

Live Communications Server 2005 SP1Extending the reach of IM and Presence to partners, suppliers and customers

SIP IM/Presence And Telephony Infrastructures Side By Side

LCS 2005

Alice@company.com

Sam@company.com

AD

SIP Proxy

PBX Directory

Telephone Presence Store

PBX

PSTN Gateway

SIP Proprietary Signaling

LDA

P

SIP/CSTA Gateway

PSTN Conference Bridge/CENTREX

Telephony Integration*

*PBX integration and PSTN conferencing integration will require the purchase of a LCS Telephony CAL.

Live Communications Server EE Enterprise Edition Topologies

SQL

RemoteUsers

Access Proxy

LCS 2005 EELCS 2005 EE

Load Balancer

LCS 2005 EELCS 2005 EE

Two Tiered ArchitectureOver 120k users in single pool SQL database stores user infoAuthenticated identity via AD

Scale outWith additional EE servers

Remote User AccessNo VPN required

Federate Outside FirewallsWith Access Proxy

For Higher AvailabilityFront End fail-over supportOptional SQL clustering

SQL

SQL Cluster (optional)

Remote Users

Access Proxy

Single Server ArchitectureSupports up to 15k usersUser‟s data stored in MSDE Authenticated identity in AD

Add Logging & ArchivingSQL Server

Remote User AccessNo VPN required

Federate Outside FirewallVia Access Proxy

LCS Clients

LCS 2005 SE

Logging/ArchivingServer

SQL

Live Communications Server SEStandard Edition Basic Topology

LCS 2005 Standard Edition Environnent

Live Communications Server 2005 „Direct‟ Federation with IM and Presence Between Organizations

Manage connected environments to 2 or more organizationsAbility to specify shared certificates and user accessAccess Proxy is Key component

Enterprise BEnterprise A

LCS 2005

Office Communicator Client

LCS 2005

Office Communicator Client

LCS 2005 Access ProxyLCS 2005

Access Proxy

MTLS

MTLSMTLS

Enterprise A

User A

Remote User Scenario (Without VPN)

LCS 2005 Access Proxy

LCS 2005

User C

User B

User E

User DUser F

•SIP over TLS tunneling via port 5061 or 443•No VPN required, authentication at the Access Proxy

Office Communicator Clients

MTLSTLS

Live Meeting Overview

Live Meeting 2005Live Meeting is the effective meeting solution that enables you to successfully work together without having to be in the same place

Collaborate in a convenient, online environment with your existing desktop tools, audio, scheduling, and other systems

From small, collaborative meetings or training to large events with thousands of participants, your audience will be engaged in a powerful virtual meeting room environment

Familiar and easy-to-use for organizers, presenters, meeting attendees and administrators

Interactive

Integrated

Easy-to-Use

Meet from Office Programs

Full Fidelity PowerPoint (animations, transitions)

Multi Language Support

Enhanced Outlook Integration (offline mode)

AdministrationTools

Document Viewer(supports any

printable document)

Conference CallControls

Drag & Drop Content with Thumbnail Navigation

Internet AudioBroadcast

Enhanced ParticipantControls

New in Live Meeting 2005

Live Meeting Drives Results

TrainingGetting Employees,

Customers and Partners Up-to-

Speed

Collaborative Meetings

Work Together in Real Time

Regardless of Location

EventsCommunicatingwith Thousands

in a Single Event

ReducedTravel

CompetitiveAdvantage

HigherProductivity

MoreEffectiveEvents

IncreasedROI

Better Meetings = Better Results

Live Meeting

Live Meeting Business Value

Travel

Extend Your Reach: Collaborate worldwide in real time to align your employees and improve customer satisfactionDo More With Less: Drive more leads, close more deals, and train employees fasterSave Time and Money: Reduce travel-related costs and downtime. Share information easily and execute quickly

Airfare x 2 $2,0001 Day Out of Office x 2 $2,000Meals, Transport, etc. $200Lodging x 2 $300Total for 2-hr. Meeting = $4,500

Vs.