Post on 05-Apr-2018
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Welcome
toHalf-yearly Managers Meeting
2011-2012
(A sister concern of)
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Introduction1.
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Presentation Sequence1. Sales Target & Achievements (Showroomwise)
2. Action Plan for Sales Target Vs Achievement3. After Sales Service
4. Promotion and Marketing
5. Credit Policy
6. Reporting7. Monitoring
8. Duties and Responsibilities all appointment holder upto GM
9. Training
10. Organization
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1. Sales Target & Achievements (Showroomwise)
Sales target vs. achievement of Last 5 Years
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1. Sales Target & Achievements (Showroomwise)
Sales target vs. achievement of Last 5 Years
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Findings:
a. Lack of Salesmanship
b. Non compliance of Company policy (Credit, Collection,Deporting etc).
c. Lac of collection drive and maintenance of customer network
d. Poor customer selection
e. Inefficient management of showrooms.f. Over pricing
g. Product features
h. Product availability
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a. Product stocks
a. Core product selection
b. Crash sell of all existing stocks
i. Existing stock
ii. Revert cashiii. Revert States
iv. Stock lot
2. Action Plan for Sales-Target Vs Achievement
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a. Spare parts availability.
b. Quality warranty policy 2W & 4W
c. After Sales net-work expansion policy
3. After Sales Service
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a. Branding
b. Customer pocket finding
c. Advertisement
d. Promotional items
e. Mela, Road show etc.
f. Networking and maintenance of customer DATA.
g. Competitor information and monitoring.
4. Promotion and Marketing
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a. Existing practice
i.
ii.
iii.
5. Credit Policy
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b. Difficulties
i) Sales and collection fund not deposit to Company in time.
ii) No money receipt generated.
iii) Sales Area 2W & 4W control reporting & administration.
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c. New Policy
i) Collection
ii) Commission policy Credit Inspector
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d. Showroom Manager :
a. Customer selection at will
b. Non compliance of credit policy
c. Sales information hiding at Area Manager & Credit Inspector
1. Incomplete documentation
2. Delayed and destroyed reporting
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1. Present reporting channel and media
Show Room
Area Manager
Sales Dept.
Head of Sales Accounts
D.O. M.D.
6. Reporting
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2. Existing Forms
a. List of Forms Weekly report generation
b. Difficulties 1. Computer Internet in 3 in 1 SRi) Payment
ii) Record keeping
iii) Audit
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3. New Forms
List & Procedure
Example of an account number : CV0001DHK11RHere, CV= Commercial Vehicle, 0001= Account number
DHK= Sale is from Dhaka, 11R= Vehicle model
4. Bank Account :
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Indicators :
* Sales
a. No of Salesb. Cash flow
c. Hire Sale
d. Model & Typewise SAle
e. Product stock-maintenance
* Payment Status
* Stock Position* Credit Collection
a. Regular installment amount by account
b. Arrearage amount
c. Non collection amount
d. Short remittance collection amount
7. Monitoring
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Indicators :
* Revert Case
a. Revertedb. Revert disposal
* Spare Parts Stock Level
. Demand & supply
. Stock level
. Price of spares
* Customer Feedback
a. Productb. After Sales Servicec. Warranty Service
i. Free Service
ii. Paid Service* Market Situation
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8. Training
a. Professional training by resource person
b. Internal training
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8. Training
c. Skill level identifying
i. Showroom Managerii. Sales Executiveiii. Mechanicsiv. Area Managerv. Asst. Showroom Manager
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Identity Training
Requirement* Communication & Co-Ordination skills* Marketing* Credit Collection* Negotiation skills* Product knowledge
*Warranty handling* Legal aspect
10 O i ti
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10. Organization
Area demarcation and control1. Sylhet area
2. Chittagong, Coxsbazar, Chittagong hiltracks
3. Comilla, Chandpur, Laxmipur, Bianibazar, Feni
4. Mymensingh, Jamalpur, Sherpur, Kishoregonj, Tangail, Netrokona
5. Jessore, Khulna, Narail, Satkhira, Bagerhat, Jhenaidah
6. Dhaka, Gazipur, Manikgonj, Narayangonj, Norsingdi, Munshigonj
7. Magura, Kustia, Chuadanga, Meherpur, Faridpur, Rajbari
8. Rajshahi, Chapai N. Gonj, Natore, Pabna, Naogaon, Sirajgonj
9. Bogra, Joypurhat, Gaibandha, Nilphamari
10. Rangpur, Kurigram, Lalmonirhat, Thakurgaon, Dinajpur, Panchgor
11. Barisal, Madaripur, Shariatpur, Jhalokathi, Patuakhali, Borguna, Bhola, Pirojpur
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Satellite Office
* Bogra
* Chittagong
* Sylhet
* Barisal
* Jessore
* Mymensingh
Zonal Satellite Office
1. Zonal Head (Sr. Manager)
2. Area Manager (Credit)
3. Area Manager (Sales)
4. Warehouse In-charge
5. Manager Service (A.S.S)
6. Office Assistant
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Satellite Zone
(1)Bogra,Rangpur,Rajshahi,
(2)Sylhet,M.Bazar,Sunamgonj,
Hobigonj,
(3)Chittagong,Feni,Comilla,
Chandpur,Laxmipur,B.Baria,Coxs B,Hiltracks,
(4)Barisal,Madaripur,Shariatpur,
PrirouP,Borguan,
(5)Jessore,Khulna,Satkhira,
Magura,Kustia,Meherpur,Faridpur,Rajbari,
(6)Dhaka,Gazipur,Manikgonj,
N. Gonj,Norsingdi,MunshiG,
Organogram
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Marke
OrganogramMD
DO
FIN Sales Credit Service Admin Commercial Legal Audit
Sales DocReg.
HOSManager Dealer
Manager RetailerExecutive Office
Executive DocDelivery Supervisor
DriverOffice Assistant
HOCManager 2WManager 4WExecutiveOffice
CoordDriverOfficeAssistant
WKS FAC
HO (P&S)
SVC Cord
Ex. Complain Cell
Ex. Office
Office Asst.
SR DLR
SR DLR
SR DLR
SR DLR
SR DLR
SR DLR
(1) (2) (3)
(4) (5) (6)
Note :SR details
SR Mgr
CI/Asst. Shop Mgr
Shop Mechanic
Note :Zonal HO
Area Mgr.
Area Mgr. Sales
Warehouse Inch
Mgr. A.S.S
Office Asst
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Thank You
(A sister concern of )
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