Post on 25-Dec-2015
MEMBER SERVICESMEMBER EVALUATIONS
2011
Municipal Gas Authority of Georgia
Member Evaluations
General Information
Member: MillenMain Contact: Lamar FairclothPipeline: Southern NaturalRegion: SouthService Area: Jenkins
Member Evaluations
Vital Signs - Customers
Customer Count: 594Number of Gas Services: 1436Number of Inactive Gas Services: 842Number of Water Customers: 1436Number of Gas Customers as % of Water Customers: 41 %
Member Evaluations
Vital Signs – Annual Throughput & Sales
Annual throughput: 69,481 McfAnnual Sales By Customer Class
Residential: 21,300 McfCommercial: 14,183 McfIndustrial: 31,174 Mcf
Member Evaluations
Vital Signs – Financials
Annual Revenue: $794,000Annual Margin: $295,500Transfer To General Fund: $79,700
Member Evaluations
Wre
ns
Way
nesb
oro
Dublin
Sylvan
ia
Hogan
svill
e
Claxt
on
State
sbor
o
Summ
ervil
le
Grant
ville
Cochr
an
Eaton
ton
Fort V
alle
y
Perry
Firesid
e
GasKey
Infini
te
Scana
Wal
ton
EMC
$0.00
$20.00
$40.00
$60.00
$80.00
$100.00
$120.00
$100.7
1
$100.2
1
$84.8
4
$85.3
4
$97.6
6
$85.3
7
$80.2
6
$81.0
3
$82.2
3
$79.0
8
$82.9
0
$81.1
3
$73.3
9
$85.5
1
$78.6
4
$77.8
1
$79.7
7
$78.2
4
$77.5
1
$76.2
4
$78.6
5
$75.1
2
$72.4
9
$69.5
1
$68.5
5 $88.0
4
$86.7
3
$93.2
4
$91.8
4
$94.0
5
$91.8
3
$91.5
0
$91.4
5
$91.3
1
$88.5
3
12 Month Average BillMembers on Southern Natural
Series1
Avera
ge B
ill
Am
ount
Member Evaluations
Wre
ns
Way
nesb
oro
Dublin
Sylvan
ia
Hogan
svill
e
Claxt
on
State
sbor
o
Summ
ervil
le
Grant
ville
Cochr
an
Eaton
ton
Fort V
alle
y
Perry
Firesid
e
GasKey
Infini
te
Scana
Wal
ton
EMC
$0.00
$200.00
$400.00
$600.00
$800.00
$1,000.00
$1,200.00
$1,400.00
$1,2
08.5
2$1,2
02.4
7$1,0
18.0
4$1,0
24.0
6$1,1
71.9
2$1,0
24.4
5$963.0
6$972.4
2$986.7
1$948.9
7$994.8
0$973.5
7$880.7
2$1,0
26.1
6$943.6
6$933.7
4$957.2
0$938.8
3$930.1
7$914.8
6$943.8
6$901.4
7$869.8
9$834.1
1$822.6
4 $1,0
56.5
3$1,0
40.7
8$1,1
18.8
6$1,1
02.0
5$1,1
28.5
4$1,1
01.9
6$1,0
98.0
1$1,0
97.3
4$1,0
95.7
5$1,0
62.3
2
12 Month Total Bill - 2010
Series1
Annual
Tota
l B
ill
Member Evaluations
Vital Signs – Rate of Lost and Unaccounted For Gas
Rate of Lost and Unaccounted For2006: 0%2007: 0%2008: 1%2009: 1.5%2010: 0%
Member Evaluations
Standard Services Delivery
Budget Forecast: YesRetail Tracker: YesIndustrial Billing Rate Notices (#): Yes (1)Rate Study: YesMarketing Program: YesCommunication Services: Yes
Member Evaluations
Current Projects
New Prison – 2,200 BedsJohn C. Wilson – 3 New Peanut Dryers
Future Opportunities
Possible New Sewing Facility
Member Evaluations
Issues / Concerns
Regulations, Regulations, Regulations ……………
Member Evaluations
Engagement Level MeasurementSRCS: YesPace: East Georgia Pace ProgramHedge Program: Yes, Option 2Regional Meetings: YesAnnual Membership Meeting: YesBudget Forecast: YesRate Trackers and Billing Rate Notices: YesCommunications: Yes
Member Evaluations
Marketing & Sales EngagementMain Street Financing Program: NoRebate/Incentive Program:
No Formal Rebate ProgramAppliance Sales & Installation Services:
Selling Tankless Water Heaters. No Service beyond the meter.
Radio Advertising: Yes.In conjunction with the Water Heater
Round Program
Member Evaluations
Marketing & Sales Engagement
TV Advertising: NoWebsite Advertising: NoSales Champion on Staff: Johnny Thomas