Post on 11-Jul-2020
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Polling and Q&A with
• Pent up demand for elective surgery
• Private hospitals converted to NHS care
• Historically, 20% to 25% of London hospital revenue from medical travel
Sherene AzliCEO
Malaysia Healthcare Travel Council
Rahul Shukla Manager -
International Patient Centre
NMC Healthcare, UAE
Jin Ki NamProfessor
Yonsei University
Michel JulianOfficer, Tourism Market
Intelligence and Competitiveness
UNWTO
Jin Ki NamProfessor
Yonsei University
Ki-Nam Jin, Ph.D.Dept of Health Administration
Yonsei UniversityMirae campusSouth Korea
How South Korea tackled COVID-19
Copyright 2020 Ki-Nam Jin. All rightreserved.
I. Current situation
Flattening the curve
100
0
400
300
200
800
700
600
500
1000
900
Jan Feb March April 06-May 10-May June
2nd wave?
1st wave
3 weeks
COVID-19 cases: 13,137 (July 5)Death toll: 284Death rate: 2.1%
Hot spots!
Hotspots
Churches
Call centers
Nightclubs
Courier centers
II. Responses across the COVID-19 outbreak stages
6
01
02
03
04
“Import” stage
(January)
“Community transmission”
stage (February)
“Post-peak” stage
(March~April)
To enhance preparedness of
healthcare system
To maximize healthcare system surge capacity
To increase alertness of healthcare system
To promote sustainability of
healthcare system
Issues facing healthcare system across the stages
“Second wave” stage
(May~present)
7
01
02
03
04
“Import” stage
(January)
“Community transmission”
stage (February)
“Post-peak” stage
(March)
To maintain the healthcare system resilience
Strategy in fighting against COVID-19
“Second wave” stage
(April)
Testing:1) Specimen
collection(Virus testing center/Dispatch team)
2) Lab
Self-quarantine: AI system
treatment center(for minor cases)
Hospitals(for severe cases)
1339 call center orPublic health
center
Info-tech based contact tracing
system
Informationinfrastructure:
information dissemination
Responses across the stages
ScreeningPrevention Treatment
Provision of“public mask”
1) Information infrastructure:
- Transparency- Comprehensive- Validity- Real-time
Official government
website
Daily press conference
Regional alert
message
COVID-19apps
Facemask apps
Public trust
People’s participation in preventive actions
Socio-cultural factor: Collectivist culture
2) Info-tech based contact tracing system
Stage 1
New case with test positive for coronavirus
Stage 2
Epidemiological interview by CDC(Centers for Disease Control)
Stage 3
CDC requests data access permission to Police & Credit FinanceAssociation
Stage 4
Collection of information(e.g., transaction,phone GPS data)- This collection process takes only 10 minutes
Support System for Epidemiological Investigation
Stage 5
Cross-checking (by infected patient)
Stage 6
Plotting travel map
Stage 7
Analysis of maps-examining contagion area-Identifying the source of infection-Identifying the possibly infected group
Stage 8
Information dissemination to the public-Regional alert message- CoronavirusApps
Stage 9
Closure & disinfection of contagion area
3) Testing infrastructure:
- Speed- Accuracy- Safety
How many cases were tested?
- 1,307,761 cases (as of July 3)
Aggressive approach to testing
Drive-thru virus testingcenter
(photo source: Daegu city, Dong-gu)
Virus testingbooth
(photo source: H+ Yangi hospital)
Dispatch team for onsite specimen collection
- Public health workers visit the houses to carry out the onsite specimen collection.
4) Hospital screening system
20
Parking lot
ER building
Main buildingOutpatients
Triage Center
Outpatient Departments
Negative pressure room (for
temporary stay)
Yes
X-ray
ER
Negative-pressure isolation
ward
Isolation ward
COVID-19Testing Center
COVID-19
Testing
Positive
No sign
ER patients
Suspected cases of
COVID-19(referred by call
center)
GateScreening
Fever?Respiratory symptoms? Exposure history?
Patient Journey Map
21Gate Screening
22Triage Center
Triage Center located outside ER facility to
prevent the intra-hospital transmission of
COVID-19
Triage Center waiting area
People
Healthcareproviders
Government
CDC
5)Collaboration
among key players
Wearing a facemask as an etiquette!
Public belief that facemask is the only way to protect us!
Government supplied “public masks.”
Healthcare providers
People
Government
CDC
“Caution fatigue”
Thank you!
Ki Nam JinDept of Health Administration
Yonsei UniversityKorea
Michel JulianOfficer, Tourism Market
Intelligence and Competitiveness
UNWTO
Restarting TourismWhen will travel and tourism recover from COVID-19?
Webinar ‘Medical travel in a post COVID world’, 8 July 2020
Note: When Tourism GDP is not available, Tourism Gross Value Added (TGVA) or Tourism internal consumption is used. Countries with available Tourism Gross Domestic Product data for 2015-2018 (Tourism GDP equal or above 5% of total GDP).
Source: Compiled by UNWTO.
Tourism is a key sector in many advanced and emerging economies
Share of Tourism GDP in total GDP (%)
Destinations that have eased COVID-19related travel restrictions as of 15 June 2020
Michel JulianTourism Market Intelligence and CompetitivenessUNWTOmjulian@unwto.org
Sherene AzliCEO
Malaysia Healthcare Travel Council
53
Journeying the Road to Recovery
Sherene Azli, CEO, Malaysia Healthcare Travel Council8 July 2020
by
54©2020 Malaysia Healthcare Travel Council. Unauthorised distribution is strictly prohibited.
Visit www.malaysiahealthcare.org
55©2020 Malaysia Healthcare Travel Council. Unauthorised distribution is strictly prohibited.
Visit www.malaysiahealthcare.org
56©2020 Malaysia Healthcare Travel Council. Unauthorised distribution is strictly prohibited.
Visit www.malaysiahealthcare.org
57©2020 Malaysia Healthcare Travel Council. Unauthorised distribution is strictly prohibited.
Visit www.malaysiahealthcare.org
58©2020 Malaysia Healthcare Travel Council. Unauthorised distribution is strictly prohibited.
Visit www.malaysiahealthcare.org
59©2020 Malaysia Healthcare Travel Council. Unauthorised distribution is strictly prohibited.
Visit www.malaysiahealthcare.org
Learn More About Malaysia Healthcare! http://malaysiahealthcare.org/malaysia-healthcare-chronicles
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Rahul Shukla Manager - International
Patient Centre NMC Healthcare, UAE
What got you here, won’t get you there!
Medical Tourism in the post Covid world
-Rahul ShuklaManager, International Patient Center
NMC Healthcare, UAE
Health Tourism Hotspots
Increased awarenessWhat lead to
growth of
Medical Tourism
Worldwide
Increase in overall travel activities
Health Insurance Penetration
High Disposable income
Growth of middle class population
Online Presence
International OPD’s & CMEs
Common Marketing Practices
Offices in source markets
Packaging leisure and medical activities together
Second opinion and attractive
packages
Continued social distancing, dedicated
living space, sensitivity towards post Covid
norms
Spare beds for International patients
Covid-19 free
hospitals
Healthcare Infrastructure
How well and fast a country bounces back to normalcy
Back to Work
Patients’ perception & expectation post Covid-19
Global Medical Tourism Trends Post Covid
New Visa Policy• Mandatory Covid negative report until
vaccination is invented• Proof of vaccination
Regional Medical Tourism Hubs• Neighboring country• Less in-flight time
Webinars• Ease of organizing• Cost effective and wider reach
Telemedicine/ Tele-consults• Remote healthcare delivery platform• Chronic cases follow up• Parallel revenue stream
Expected Timeline
Phase 1International Travel
Resumes
1 to 3 month post travel ban
Phase 2Confirmed Vaccine/
Medication
3 to 6 month post travel ban
Phase 3Business/ Leisure travel normalizes
6 to 12 month post travel ban
Pre-Covidlevels
Thank you
Sherene AzliCEO
Malaysia Healthcare Travel Council
Rahul Shukla Manager -
International Patient Centre
NMC Healthcare, UAE
Jin Ki NamProfessor
Yonsei University
Michel JulianOfficer, Tourism Market
Intelligence and Competitiveness
UNWTO
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