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Polling and Q&A with

• Pent up demand for elective surgery

• Private hospitals converted to NHS care

• Historically, 20% to 25% of London hospital revenue from medical travel

Sherene AzliCEO

Malaysia Healthcare Travel Council

Rahul Shukla Manager -

International Patient Centre

NMC Healthcare, UAE

Jin Ki NamProfessor

Yonsei University

Michel JulianOfficer, Tourism Market

Intelligence and Competitiveness

UNWTO

Jin Ki NamProfessor

Yonsei University

Ki-Nam Jin, Ph.D.Dept of Health Administration

Yonsei UniversityMirae campusSouth Korea

How South Korea tackled COVID-19

Copyright 2020 Ki-Nam Jin. All rightreserved.

I. Current situation

Flattening the curve

100

0

400

300

200

800

700

600

500

1000

900

Jan Feb March April 06-May 10-May June

2nd wave?

1st wave

3 weeks

COVID-19 cases: 13,137 (July 5)Death toll: 284Death rate: 2.1%

Hot spots!

Hotspots

Churches

Call centers

Nightclubs

Courier centers

II. Responses across the COVID-19 outbreak stages

6

01

02

03

04

“Import” stage

(January)

“Community transmission”

stage (February)

“Post-peak” stage

(March~April)

To enhance preparedness of

healthcare system

To maximize healthcare system surge capacity

To increase alertness of healthcare system

To promote sustainability of

healthcare system

Issues facing healthcare system across the stages

“Second wave” stage

(May~present)

7

01

02

03

04

“Import” stage

(January)

“Community transmission”

stage (February)

“Post-peak” stage

(March)

To maintain the healthcare system resilience

Strategy in fighting against COVID-19

“Second wave” stage

(April)

Testing:1) Specimen

collection(Virus testing center/Dispatch team)

2) Lab

Self-quarantine: AI system

treatment center(for minor cases)

Hospitals(for severe cases)

1339 call center orPublic health

center

Info-tech based contact tracing

system

Informationinfrastructure:

information dissemination

Responses across the stages

ScreeningPrevention Treatment

Provision of“public mask”

1) Information infrastructure:

- Transparency- Comprehensive- Validity- Real-time

Official government

website

Daily press conference

Regional alert

message

COVID-19apps

Facemask apps

Public trust

People’s participation in preventive actions

Socio-cultural factor: Collectivist culture

2) Info-tech based contact tracing system

Stage 1

New case with test positive for coronavirus

Stage 2

Epidemiological interview by CDC(Centers for Disease Control)

Stage 3

CDC requests data access permission to Police & Credit FinanceAssociation

Stage 4

Collection of information(e.g., transaction,phone GPS data)- This collection process takes only 10 minutes

Support System for Epidemiological Investigation

Stage 5

Cross-checking (by infected patient)

Stage 6

Plotting travel map

Stage 7

Analysis of maps-examining contagion area-Identifying the source of infection-Identifying the possibly infected group

Stage 8

Information dissemination to the public-Regional alert message- CoronavirusApps

Stage 9

Closure & disinfection of contagion area

3) Testing infrastructure:

- Speed- Accuracy- Safety

How many cases were tested?

- 1,307,761 cases (as of July 3)

Aggressive approach to testing

Drive-thru virus testingcenter

(photo source: Daegu city, Dong-gu)

Virus testingbooth

(photo source: H+ Yangi hospital)

Dispatch team for onsite specimen collection

- Public health workers visit the houses to carry out the onsite specimen collection.

4) Hospital screening system

20

Parking lot

ER building

Main buildingOutpatients

Triage Center

Outpatient Departments

Negative pressure room (for

temporary stay)

Yes

X-ray

ER

Negative-pressure isolation

ward

Isolation ward

COVID-19Testing Center

COVID-19

Testing

Positive

No sign

ER patients

Suspected cases of

COVID-19(referred by call

center)

GateScreening

Fever?Respiratory symptoms? Exposure history?

Patient Journey Map

21Gate Screening

22Triage Center

Triage Center located outside ER facility to

prevent the intra-hospital transmission of

COVID-19

Triage Center waiting area

People

Healthcareproviders

Government

CDC

5)Collaboration

among key players

Wearing a facemask as an etiquette!

Public belief that facemask is the only way to protect us!

Government supplied “public masks.”

Healthcare providers

People

Government

CDC

“Caution fatigue”

Thank you!

Ki Nam JinDept of Health Administration

Yonsei UniversityKorea



UNWTO

Restarting TourismWhen will travel and tourism recover from COVID-19?

Webinar ‘Medical travel in a post COVID world’, 8 July 2020

Note: When Tourism GDP is not available, Tourism Gross Value Added (TGVA) or Tourism internal consumption is used. Countries with available Tourism Gross Domestic Product data for 2015-2018 (Tourism GDP equal or above 5% of total GDP).

Source: Compiled by UNWTO.

Tourism is a key sector in many advanced and emerging economies

Share of Tourism GDP in total GDP (%)

Destinations that have eased COVID-19related travel restrictions as of 15 June 2020

https://www.youtube.com/watch?v=aJG_kv4vDm0

Michel JulianTourism Market Intelligence and [email protected]

Sherene AzliCEO


53

Journeying the Road to Recovery

Sherene Azli, CEO, Malaysia Healthcare Travel Council8 July 2020

by

54©2020 Malaysia Healthcare Travel Council. Unauthorised distribution is strictly prohibited.

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Rahul Shukla Manager - International

Patient Centre NMC Healthcare, UAE

What got you here, won’t get you there!

Medical Tourism in the post Covid world

-Rahul ShuklaManager, International Patient Center

NMC Healthcare, UAE

Health Tourism Hotspots

Increased awarenessWhat lead to

growth of

Medical Tourism

Worldwide

Increase in overall travel activities

Health Insurance Penetration

High Disposable income

Growth of middle class population

Online Presence

International OPD’s & CMEs

Common Marketing Practices

Offices in source markets

Packaging leisure and medical activities together

Second opinion and attractive

packages

Continued social distancing, dedicated

living space, sensitivity towards post Covid

norms

Spare beds for International patients

Covid-19 free

hospitals

Healthcare Infrastructure

How well and fast a country bounces back to normalcy

Back to Work

Patients’ perception & expectation post Covid-19

Global Medical Tourism Trends Post Covid

New Visa Policy• Mandatory Covid negative report until

vaccination is invented• Proof of vaccination

Regional Medical Tourism Hubs• Neighboring country• Less in-flight time

Webinars• Ease of organizing• Cost effective and wider reach

Telemedicine/ Tele-consults• Remote healthcare delivery platform• Chronic cases follow up• Parallel revenue stream

Expected Timeline

Phase 1International Travel

Resumes

1 to 3 month post travel ban

Phase 2Confirmed Vaccine/

Medication


Phase 3Business/ Leisure travel normalizes


Pre-Covidlevels

Thank you

Sherene AzliCEO


Rahul Shukla Manager -

International Patient Centre

NMC Healthcare, UAE

Jin Ki NamProfessor

Yonsei University



UNWTO

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