Healing LeadershipEd Kless - @edklessMAX-558

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To be recognized as the most valuable supporter of small and

medium sized companies by creating greater freedom for

them to succeed.

What Gridlock Looks Like

• Organizational Paralysis• Absence/Abdication of Mission/Purpose• Disoriented Planning • Chaotic Communication• Resistance and Sabotage• Toxic environment• Adapting towards the least mature• Ineffective Actions

What Gridlock Looks Like

• Reactive responses• Focus on Symptoms• Blame Displacement• Unending treadmill of trying harder• Looking for answers rather than

reframing questions• Either/or thinking that creates false

dichotomies

Traditional Models

• Power– Influencing others to do what it is believed they

should do.

• Rescuing– Saving others from consequences of decisions

made.

“The way out of our ruts in leadership requires shifting our orientation, from one that focuses on techniques that motivate others to one that focuses on the leader’s own presence and being”. - Ed Friedman

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Chronic vs. Episodic Anxiety

Episodic

Chronic

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Chronic vs. Episodic Anxiety

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Process and Presence

• Power lies in presence rather than method.• Leaders should avoid trying to instill insight

into the unmotivated.• Self definition = responding non-anxiously.• Watch the triangles.

5 Principles of Non-anxious/Present Leadership

1. The capacity to separate oneself from surrounding emotional processes.

2. The capacity to obtain clarity about one’s principles and vision.

3. The willingness to be exposed and to be vulnerable.

4. Persistence in the face of inertial resistance. 5. Self-regulation in the face of reactive sabotage.

What A Well-Differentiated Leader Does in Times of Crisis

• Works out balance between being responsible for self and being labeled obstreperous.

• Keeps the system loose through humor. • Makes decisions when the same question brings

no new information.• Confronts people with their freedom.

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Questions?

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Ed.Kless@sage.com

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