ClaimRetirement at age 65 or aboveEarly Retirement at age between 60 and 64Permanent Departure from Hong KongTotal IncapacitySmall Balance AccountDeathTerminal Illness

(Any time Press 1 for FormRequest or Press 0 to contact CSO)

12

3

4567

Self-employed FormsChange of Customer Particulars1. Change of Contact Details2. Change of Personal ParticularsFund Switching FormChange of Self-employed Person MPF Account Payment Particulars MPF Member Transfer Forms1. Scheme Member’s Request for Fund

Transfer Form2. Scheme Member's Request for Account

Consolidation FormDirect Debit Authorization Form Contact Customer Service Officer

1

23

4

50

Employee FormsChange of Customer Particulars1. Change of Contact Details2. Change of Personal ParticularsFund Switching FormMPF Member Fund Transfer Forms1. Scheme Member’s Request for Fund

Transfer Form2. Scheme Member's Request for Account

Consolidation Form 3. Employee Choice Arrangement (ECA)

Transfer Election FormClaim Form for Payment of Accrued Benefits1. Retirement at age 65 or above2. Early Retirement at age between 60 and 643. Permanent Departure from Hong Kong4. Total Incapacity5. Small Balance Account6. Death7. Terminal IllnessContact Customer Service Officer

1

23

4

0

Manulife Global Select(Read out the fund name or press 1 for the following menu)

All Fund Unit PricesSpecific Fund Unit Prices(Press "00" for Fund Code)Interest RateAll Fund Unit Prices &Interest Rate by FaxFund Fact Sheet by FaxOwned Fund Unit Prices(Logged-in only)

12

34

5

MPF / ORSO Group Life & Health

Manulife Member Hotline2108 1388

Manulife Member Hotline Call Menu

27/06/2020

Cantonese MandarinEnglish

Fund Unit Prices &

Interest Rate

Press 2Fund Balance & Investment Instruction

(Logged-in only)

Press 1ObtainForms

Press 3

AnnualMemberBenefit

Statement

Press 6Contact

Customer Service Officer

MPF Contact Information

MPF MailingAddress & FaxNumberCustomer ServiceCentre Address

Press 1

Press 1

Press 2

Press 1 Press 2

Press 1 Press 2 Press 3

Press 2

Transfer Transfer of Accrued Benefits(Any time Press 1 for FormRequest or Press 0 to contact CSO)

Employee ChoiceArrangement

1. Effective Election Date forTransfer of Accrued Benefits(Key in HKID/ Passport no. & DOB)2. Information3. Forms by Fax

Contact Information

Obtain Forms

Press 1

Form RequestGroup Medical Claim FormHospitalization & Surgical Claim FormChange of Customer Particulars1. Change of ContactDetails2. Change of PersonalParticularsContact Customer Service Officer

12

3

0

Transfer/ Claim of Accrued

Benefits

Press 5Contact

Information

Press 4

Contact Customer Service Officer

6

Fund Balance EnquiryTotal Fund BalanceFund Balance by FundSpecific Fund Balance

123

Press 1

Last ContributionDate & Amount

Press 2

MPF Contribution Status for the Past

Three Months

Press 3

Allocation Percentage for

Future Contributions

Press 4

Contact Customer Service Officer

Press 0

Change Investment Instructions

Change InvestmentInstructions forFuture ContributionsFund Switch forExisting BalanceFund Switching Guide& Fund Code by FaxContact CustomerService Officer

1

2

3

Press 5

Press 1

1

2

1

2

ORSO Contact Information

Press 2

Press 1

Key in HKID/ Passport No., Date of Birth & Personal Identification No. (Press # to Bypass)

0

Press 0

Claim Status for the Past 12 Months(Logged-in

only)

ORSO(Read out the fund name or press 1 for the following menu)

All Fund Unit PricesSpecific Fund Unit Prices(Press "00" for Fund Code)Interest RateAll Fund Unit Prices &Interest Rate by FaxFund Fact Sheet by FaxOwned Fund Unit Prices(Logged-in only)

12

34

5

Press 2

6

Contact Customer Service Officer

Press 0

Press 2 Press 3

Provident Funds

Press 1

Feedback orSuggestions

ComplimentComplaint

12

Group Life & Health

Press 1

Feedback orSuggestions

ComplimentComplaint

Press 2

12

EmploymentSupportScheme

Press 0

Press 2

Press 7