Manulife Member Hotline Call Menu...Contact Customer Service Officer Press 0 Change Investment...
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Claim Retirement at age 65 or above Early Retirement at age between 60 and 64 Permanent Departure from Hong Kong Total Incapacity Small Balance Account Death Terminal Illness (Any time Press 1 for Form Request or Press 0 to contact CSO) 1 2 3 4 5 6 7 Self-employed Forms Change of Customer Particulars 1. Change of Contact Details 2. Change of Personal Particulars Fund Switching Form Change of Self-employed Person MPF Account Payment Particulars MPF Member Transfer Forms 1. Scheme Member’s Request for Fund Transfer Form 2. Scheme Member's Request for Account Consolidation Form Direct Debit Authorization Form Contact Customer Service Officer 1 2 3 4 5 0 Employee Forms Change of Customer Particulars 1. Change of Contact Details 2. Change of Personal Particulars Fund Switching Form MPF Member Fund Transfer Forms 1. Scheme Member’s Request for Fund Transfer Form 2. Scheme Member's Request for Account Consolidation Form 3. Employee Choice Arrangement (ECA) Transfer Election Form Claim Form for Payment of Accrued Benefits 1. Retirement at age 65 or above 2. Early Retirement at age between 60 and 64 3. Permanent Departure from Hong Kong 4. Total Incapacity 5. Small Balance Account 6. Death 7. Terminal Illness Contact Customer Service Officer 1 2 3 4 0 Manulife Global Select (Read out the fund name or press 1 for the following menu) All Fund Unit Prices Specific Fund Unit Prices (Press "00" for Fund Code) Interest Rate All Fund Unit Prices & Interest Rate by Fax Fund Fact Sheet by Fax Owned Fund Unit Prices (Logged-in only) 1 2 3 4 5 MPF / ORSO Group Life & Health Manulife Member Hotline 2108 1388 Manulife Member Hotline Call Menu 27/06/2020 Cantonese Mandarin English Fund Unit Prices & Interest Rate Press 2 Fund Balance & Investment Instruction (Logged-in only) Press 1 Obtain Forms Press 3 Annual Member Benefit Statement Press 6 Contact Customer Service Officer MPF Contact Information MPF Mailing Address & Fax Number Customer Service Centre Address Press 1 Press 1 Press 2 Press 1 Press 2 Press 1 Press 2 Press 3 Press 2 Transfer Transfer of Accrued Benefits (Any time Press 1 for Form Request or Press 0 to contact CSO) Employee Choice Arrangement 1. Effective Election Date for Transfer of Accrued Benefits (Key in HKID/ Passport no. & DOB) 2. Information 3. Forms by Fax Contact Information Obtain Forms Press 1 Form Request Group Medical Claim Form Hospitalization & Surgical Claim Form Change of Customer Particulars 1. Change of Contact Details 2. Change of Personal Particulars Contact Customer Service Officer 1 2 3 0 Transfer/ Claim of Accrued Benefits Press 5 Contact Information Press 4 Contact Customer Service Officer 6 Fund Balance Enquiry Total Fund Balance Fund Balance by Fund Specific Fund Balance 1 2 3 Press 1 Last Contribution Date & Amount Press 2 MPF Contribution Status for the Past Three Months Press 3 Allocation Percentage for Future Contributions Press 4 Contact Customer Service Officer Press 0 Change Investment Instructions Change Investment Instructions for Future Contributions Fund Switch for Existing Balance Fund Switching Guide & Fund Code by Fax Contact Customer Service Officer 1 2 3 Press 5 Press 1 1 2 1 2 ORSO Contact Information Press 2 Press 1 Key in HKID/ Passport No., Date of Birth & Personal Identification No. (Press # to Bypass) 0 Press 0 Claim Status for the Past 12 Months (Logged-in only) ORSO (Read out the fund name or press 1 for the following menu) All Fund Unit Prices Specific Fund Unit Prices (Press "00" for Fund Code) Interest Rate All Fund Unit Prices & Interest Rate by Fax Fund Fact Sheet by Fax Owned Fund Unit Prices (Logged-in only) 1 2 3 4 5 Press 2 6 Contact Customer Service Officer Press 0 Press 2 Press 3 Provident Funds Press 1 Feedback or Suggestions Compliment Complaint 1 2 Group Life & Health Press 1 Feedback or Suggestions Compliment Complaint Press 2 1 2 Employment Support Scheme Press 0 Press 2 Press 7
Transcript of Manulife Member Hotline Call Menu...Contact Customer Service Officer Press 0 Change Investment...
ClaimRetirement at age 65 or aboveEarly Retirement at age between 60 and 64Permanent Departure from Hong KongTotal IncapacitySmall Balance AccountDeathTerminal Illness
(Any time Press 1 for FormRequest or Press 0 to contact CSO)
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Self-employed FormsChange of Customer Particulars1. Change of Contact Details2. Change of Personal ParticularsFund Switching FormChange of Self-employed Person MPF Account Payment Particulars MPF Member Transfer Forms1. Scheme Member’s Request for Fund
Transfer Form2. Scheme Member's Request for Account
Consolidation FormDirect Debit Authorization Form Contact Customer Service Officer
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Employee FormsChange of Customer Particulars1. Change of Contact Details2. Change of Personal ParticularsFund Switching FormMPF Member Fund Transfer Forms1. Scheme Member’s Request for Fund
Transfer Form2. Scheme Member's Request for Account
Consolidation Form 3. Employee Choice Arrangement (ECA)
Transfer Election FormClaim Form for Payment of Accrued Benefits1. Retirement at age 65 or above2. Early Retirement at age between 60 and 643. Permanent Departure from Hong Kong4. Total Incapacity5. Small Balance Account6. Death7. Terminal IllnessContact Customer Service Officer
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Manulife Global Select(Read out the fund name or press 1 for the following menu)
All Fund Unit PricesSpecific Fund Unit Prices(Press "00" for Fund Code)Interest RateAll Fund Unit Prices &Interest Rate by FaxFund Fact Sheet by FaxOwned Fund Unit Prices(Logged-in only)
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MPF / ORSO Group Life & Health
Manulife Member Hotline2108 1388
Manulife Member Hotline Call Menu
27/06/2020
Cantonese MandarinEnglish
Fund Unit Prices &
Interest Rate
Press 2Fund Balance & Investment Instruction
(Logged-in only)
Press 1ObtainForms
Press 3
AnnualMemberBenefit
Statement
Press 6Contact
Customer Service Officer
MPF Contact Information
MPF MailingAddress & FaxNumberCustomer ServiceCentre Address
Press 1
Press 1
Press 2
Press 1 Press 2
Press 1 Press 2 Press 3
Press 2
Transfer Transfer of Accrued Benefits(Any time Press 1 for FormRequest or Press 0 to contact CSO)
Employee ChoiceArrangement
1. Effective Election Date forTransfer of Accrued Benefits(Key in HKID/ Passport no. & DOB)2. Information3. Forms by Fax
Contact Information
Obtain Forms
Press 1
Form RequestGroup Medical Claim FormHospitalization & Surgical Claim FormChange of Customer Particulars1. Change of ContactDetails2. Change of PersonalParticularsContact Customer Service Officer
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3
0
Transfer/ Claim of Accrued
Benefits
Press 5Contact
Information
Press 4
Contact Customer Service Officer
6
Fund Balance EnquiryTotal Fund BalanceFund Balance by FundSpecific Fund Balance
123
Press 1
Last ContributionDate & Amount
Press 2
MPF Contribution Status for the Past
Three Months
Press 3
Allocation Percentage for
Future Contributions
Press 4
Contact Customer Service Officer
Press 0
Change Investment Instructions
Change InvestmentInstructions forFuture ContributionsFund Switch forExisting BalanceFund Switching Guide& Fund Code by FaxContact CustomerService Officer
1
2
3
Press 5
Press 1
1
2
1
2
ORSO Contact Information
Press 2
Press 1
Key in HKID/ Passport No., Date of Birth & Personal Identification No. (Press # to Bypass)
0
Press 0
Claim Status for the Past 12 Months(Logged-in
only)
ORSO(Read out the fund name or press 1 for the following menu)
All Fund Unit PricesSpecific Fund Unit Prices(Press "00" for Fund Code)Interest RateAll Fund Unit Prices &Interest Rate by FaxFund Fact Sheet by FaxOwned Fund Unit Prices(Logged-in only)
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5
Press 2
6
Contact Customer Service Officer
Press 0
Press 2 Press 3
Provident Funds
Press 1
Feedback orSuggestions
ComplimentComplaint
12
Group Life & Health
Press 1
Feedback orSuggestions
ComplimentComplaint
Press 2
12
EmploymentSupportScheme
Press 0
Press 2
Press 7
