MANAGINGNEGATIVITYON FACEBOOK

1.Be EMPATHETIC

Don’t ignore or erase NEGATIVE comments.2.

3. Don’t be RUDE

4. Keep CALM Don’t take it personally

5. Don’t try to prove customer WRONG

6. Offer SOLUTIONS

7. Don’t ROBOT Reply

8. Do APOLOGIZE if its your mistake

ABHISEKH MASKEY PRAVIN

ADHIKARI

emp.acd@gmail.com

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