MANAGING CUSTOMERS EXPECTATIONS BY #ZHURER

Be Honest From The Get-Go.

WE HAVE ONLY SENIOR LEVEL CERTIFIED BFG DEVELOPERS

PLEASE, NOT VICE VERSA

Under-Promise Over-Deliver

BE AN EXPERT

Anticipate the Client’s Needs Before They Know Their

Own Need

•BUBBLY •BRIGHT •AVAILABLE

Constant Communication

detailing tasks completed for

the week

Reports

CASES

NO SKYPE CASESUPPORT???

• 5 minutes response to initial contact

• same business day answer

• The 72-Hour Rule

THANKS