Management Management TipsTips

“There are three secrets to managing. The first secret is have patience. The second is be patient.

And the third most important secret is patience.” -Chuck Tanner

IntroductionIntroductionManagement is the process of

reaching organizational goals by working with and through people and other organizational resources. 

Management has the following 3 characteristics:

It is a process or series of continuing and related activities.

It involves and concentrates on reaching organizational goals.

It reaches these goals by working with and through people and other organizational resources.

Objectives of PresentationObjectives of PresentationTo provide tips for quick and

practical application to

Manage yourself, Manage your team, and manage your business

Managing YourselfManaging YourselfWhat are my strength?How do I perform?What are my values?Where do I belong?What should I contribute?Responsibility of relationship

CREATE A NEW LEADERSHIP VISION

What will you be doing in 2025, and what impact do you hope to

be making ?

PRETEND YOU HAVE PRETEND YOU HAVE WHAT YOU WANT WHAT YOU WANT

Overthinking the issues only serves to compound the worry, Instead pretend you have what

you want.

Act as if your peers respect you or as if customer is loyal.

Chances are better that you’ll get what you want

TAKE RESPONSIBILITY TAKE RESPONSIBILITY OF YOUR GROWTHOF YOUR GROWTH

-Meet with two former coworker each months

Have one major learning experience with each quarter

Give yourself a performance review

INCREASE YOUR DESIRE INCREASE YOUR DESIRE TO LEARNTO LEARN

NO MATTER HOW HIGH IS YOUR LEVEL OF MASTERY, THERE IS ALWAYS MORE TO

DISCOVER

ASK QUESTIONS TO FIND NEW WAY TO SOLVE THE PROBLEM

BE OPEN TO BE OPEN TO CRITICISMCRITICISM

CRITIQUE CAN BE A USEFUL APPROACH TO TEST IDEA &

KEEP PEOPLE AND TEAM ACCOUNTABLE

LISTEN BETTERLISTEN BETTER

Good listening isn’t just about making the speaker feel respected and heard;it’s also about making sure you undertand what’s truly said

Improve your time Improve your time management skillsmanagement skills

Think about how you are going to carry out certain tasks and undertake them in the most time and cost efficient manner, which will enable you to achieve more with less

DON’T BE SHY BUT ASK DON’T BE SHY BUT ASK QUESTIONSQUESTIONS

If you aren’t sure how to go about a particular task, then make sure to pluck up the courage to ask questions.

To leave it until later on could make life more difficult for you and the other people you work with. 

MANAGING YOUR MANAGING YOUR ENERGYENERGYTAKE BRIEF BUT REGUALR

BREAKS

SAY THANK YOU

DO WHAT YOU LOVE

CAPTURE BIG IDEAS IN CAPTURE BIG IDEAS IN SIMPLE WAYSSIMPLE WAYS

ALWAYS CARRY INDEX/BLANK CARD IN YOUR POCKET, WHEN YOU HEAR A GOOD IDEA WRITE IT DOWN.

DECREASE YOUR DECREASE YOUR TECHNOLOGY TECHNOLOGY DEPENDENCEDEPENDENCE

Studies have shown that using our memories improves reasoning and creativity

MANAGE WITH MANAGE WITH MINIMUM TIMEMINIMUM TIME

TURN DEAD TIME INTO DEVELOPMENT TIME

SHOW UP IN PEOPL’S WORK SPACES

MAKE TWO CONTACTS PER DAY

GET THROUGH YOUR GET THROUGH YOUR TO-DO LIST TO-DO LIST

GET THREE THINGS DONE BEFORE NOON

TACKLE SIMILAR TASK AT THE SAME TIME

STOP WORKING AND STOP WORKING AND HAVE FUNHAVE FUN

Find people you enjoy working with

Find problem you enjoy solving

TAKE A MINI BREAKTAKE A MINI BREAKExercise

Turn off your Cell-Phone

Do a crossword puzzle

CHANGE YOUR CHANGE YOUR BEHAVIOURBEHAVIOUR

Take ownership

Be patientAccept difficultiesRefuse to be distracted

IDENTIFY YOUR UNIQUE IDENTIFY YOUR UNIQUE SKILLSSKILLS

Watch your skills

Look for confluences

Listen to complements.

SELL YOURSELF SELL YOURSELF

Advertising the value you deliver to your organization is more important than ever

Selling yourself is a delicate art

BECOME ONE OF BECOME ONE OF TOMORROW’S TOP TOMORROW’S TOP

LEADERLEADERChange management

Deep famaliarity with emerging markets

The ability to inspire and motivate

Lean management

MANAGING YOUR MANAGING YOUR TEAMTEAM

BECOME AN BECOME AN INSPIRATIONAL LEADERINSPIRATIONAL LEADERHumanness : Build Collaboration and

Solidarity by revealing your weakness.

- Intuition: Know what’s going wrong without other spelling it out for you.

- Tough Empathy: Care deeply about employees.

-Uniqueness: show your unique qualities.

BECOME A CREATIVE BECOME A CREATIVE LEADERSLEADERS

Cultivate respect by giving it , not by demanding it.

Know how to manage both success and failure not just success.

Instead of commanding, coach your team toward success

GIVE YOUR PEOPLE GIVE YOUR PEOPLE WHAT THEY NEEDWHAT THEY NEED

Traditional Leader Thinking- “Employee-boss relation as a transaction;Money in exchange for labor”

Transformational Leader Thinking “Employee wants much more than that”

LOVE, GROWTH, CONTRIBUTION, MEANING

PAT EMPLOYEES ON THE PAT EMPLOYEES ON THE BACKBACK

An abundance of studies have demonstrated the power of touch on everything from rhesus monkey to student in classroom.

A pat on back or a brief touch on the shoulder can express support and reassurance,making the recipient more willing to improve his decision making.

LET YOUR EMPLOYEES LET YOUR EMPLOYEES FAILFAIL

When employee make a mistake,stop yourself from interfering , Let your employee make mistake and help him to adjust to get it right the next time if the risk are lower.

MAKE A MISTAKE OT MAKE A MISTAKE OT TWOTWOCreate a Mistake making culture

Encourage your people to take risk.

Yet Mistakes are often the best teachers, People wont learn something new if they only do things they know well.

FORGIVE BUT DON’T FORGIVE BUT DON’T FORGETFORGET

-Forgive Honest mistakes, but make sure employees lean from past faiures so they don’t repeat them.

ASSIGN TASKS TO ASSIGN TASKS TO INDIVIDUALS, NOT INDIVIDUALS, NOT

GROUPS.GROUPS.The Bystander Effect occurs frequently in virtual teams, so if you assign a task to a group of people, there’s a good possibility no one is going to pick it up (the well-known adage here is that “everyone’s responsibility is no one’s responsibility”). To avoid this issue, always assign tasks to specific individuals.

SET DEADLINES FOR SET DEADLINES FOR EVERYTHINGEVERYTHING

Parkinson’s law states that work expands so as to fill the time available for its completion.

if you give someone ten days to complete a task, then it will take them ten days to complete it. If you give them one day, then it’ll take them one

DEVELOP A CULTURE OF DEVELOP A CULTURE OF TRUSTTRUST

Surround yourself with people who will challenge their ideas, point out their shortcoming and tell it like it is .

Get people to bother you by bothering them.

Develop a culture of trust and openness.

DONT JUST DONT JUST COMMUNICATE,EXPLAINCOMMUNICATE,EXPLAIN

Good communicator know they also need to explain what all exitement is about.

Don’t lose or confuse your audience with too many details.

FOCUS YOUR PEOPLE ON FOCUS YOUR PEOPLE ON WHAT THEY ARE BEST WHAT THEY ARE BEST

AT AT Improving on weakness takes a

tremendous amount of energy

Instead,focus your people on their strength and encourage them to do what they are good at.

IDENTIFY HIDDEN IDENTIFY HIDDEN TALENTSTALENTS

Turn a compliment into an interview.

Ask why employees prefer certain tasks or project.

Inquire about dreams.

MANAGE YOUR MANAGE YOUR SMARTEST PEOPLESMARTEST PEOPLE

Do explain things and persuade them.

Do use your expertise. Don’t use your hierarchy. Smart people aren’t impressed with titles.

Do tell them what to do and Don’t tell them how to do.Smart people enjoy to give rise to challange

GIVE THE GIFT OF TIME GIVE THE GIFT OF TIME AND SPACEAND SPACE

It doesn’t need to be money; you can give the slack time so that your star has breathing room to explore his/her idea.

TRUST YOUR TEAMTRUST YOUR TEAMTo cultivate trust among your team

members,place your trust in them first.

Show them you believe you are competent and capable.

Trust is a two way street,the sooner you start down your side,the sooner your employes will accelerate down theirs.

GET RID OF NEGETIVITYGET RID OF NEGETIVITY

Grumpiness, laziness and nastiness are contagious and by redusing those type of negetivity you give your people a better chance of success

DON’T ASSUME PEOPLE WONT UNDERSTAND

MANAGING YOUR

BUSINESS

ASSES YOUR CHANGE ASSES YOUR CHANGE READINESSREADINESS

3 Questions to help you face the challenge.

1.Do you see oppertunities other don’t?

2.Can your custoomer live without you ?

3.Are you learning as fast as the world is changing?

CREATE STRATEGY CREATE STRATEGY WITH STORIESWITH STORIES

Tell a story about the future,

Make it inspirational and envision your organization in a happy and successful place.

KILL MORE GOOD IDEAKILL MORE GOOD IDEATo come up with a few good

ideas, you need to generate a lot of bad ones.

Make the tough choices and pull the plug on good ideas that are’nt quite good enough.

DON’T GET DON’T GET DISTRACTEDDISTRACTED

Don’t keep your head so focused on the process that you lose sight of the bigger picture.

Look up every once in a while and remind yourself what are you trying to achieve.

AVOID CERTAIN TYPE AVOID CERTAIN TYPE OF FAILUREOF FAILURE

-Knowingly doing the wrong thing

Failing to gather the right data.

Priotizing research over experience.

DON’T AVOID RISKDON’T AVOID RISKLook at all the risks you face and

play owhat would you do if any of them were come to bear.

Having system in place to respond could save your valuable time ,money and resources.

Prepare for crisisPrepare for crisisLeaders need to ensure their

organization are equipped to stop most crises before they happen.

1.Pattern recognition2.Broader communication3.Trusted leadership.

FAIL CHEAPLYFAIL CHEAPLY

Rather than eliminating failure, focus on reducing the cost of failure by doing these three things.

Make your experiment cheaperChange the order of

experiments.Make decisions faster.

STOP IGNORING STOP IGNORING GROWTH OPPERTUNITYGROWTH OPPERTUNITYLargest growth opeertunity are

often the market changing ideas that represent not only growth but a threat to your business as well.

Figure out threat before someone else does.

Take feedback.

TAKE BABY STEPSTAKE BABY STEPSInstead of dreaming of “the next

big thing” focus on innovating in small shorter bursts.

Use small and cheap experiments to test new ideas.

INVEST WISELY IN SOCIAL INVEST WISELY IN SOCIAL MEDIAMEDIA

Whether an internal wiki, a Twitter account or a blog all social media initiatives require careful monitoring and management to capture value.

IMPROVE CUSTOMER IMPROVE CUSTOMER SERVICESERVICE

Be TransparentConvert or capitalize on tribesOpen the door to new talents.

WIN CUSTOMER’S WIN CUSTOMER’S HEARTHEARTGive them opportunity to meet

as many of your staff as possible, all the way upto CEO.

Thank them for their business and ask them to tell you about their company.

Create emotional connection.

SPEAK EFFECTIVELYSPEAK EFFECTIVELYUnderstand customer’s

Language

Focus on them , not you.

Use Words,Not NumbersUse Words,Not NumbersUse qualitative method to

discover that your customer think about your products and services.

Focus grous or open ended questionnaires .

HANDLE CUSTOMERS HANDLE CUSTOMERS COMPLAINTSCOMPLAINTS

Understant the full context

Propose a resolution

Show respect

ReferencesReferences

-Management Tips;Harvard Business review

http://managementinnovations.wordpress.com/2008/12/03/define-management-its-functions/

THANK-YOUTHANK-YOU