Management tips
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Transcript of Management tips
Management Management TipsTips
“There are three secrets to managing. The first secret is have patience. The second is be patient.
And the third most important secret is patience.” -Chuck Tanner
IntroductionIntroductionManagement is the process of
reaching organizational goals by working with and through people and other organizational resources.
Management has the following 3 characteristics:
It is a process or series of continuing and related activities.
It involves and concentrates on reaching organizational goals.
It reaches these goals by working with and through people and other organizational resources.
Objectives of PresentationObjectives of PresentationTo provide tips for quick and
practical application to
Manage yourself, Manage your team, and manage your business
Managing YourselfManaging YourselfWhat are my strength?How do I perform?What are my values?Where do I belong?What should I contribute?Responsibility of relationship
CREATE A NEW LEADERSHIP VISION
What will you be doing in 2025, and what impact do you hope to
be making ?
PRETEND YOU HAVE PRETEND YOU HAVE WHAT YOU WANT WHAT YOU WANT
Overthinking the issues only serves to compound the worry, Instead pretend you have what
you want.
Act as if your peers respect you or as if customer is loyal.
Chances are better that you’ll get what you want
TAKE RESPONSIBILITY TAKE RESPONSIBILITY OF YOUR GROWTHOF YOUR GROWTH
-Meet with two former coworker each months
Have one major learning experience with each quarter
Give yourself a performance review
INCREASE YOUR DESIRE INCREASE YOUR DESIRE TO LEARNTO LEARN
NO MATTER HOW HIGH IS YOUR LEVEL OF MASTERY, THERE IS ALWAYS MORE TO
DISCOVER
ASK QUESTIONS TO FIND NEW WAY TO SOLVE THE PROBLEM
BE OPEN TO BE OPEN TO CRITICISMCRITICISM
CRITIQUE CAN BE A USEFUL APPROACH TO TEST IDEA &
KEEP PEOPLE AND TEAM ACCOUNTABLE
LISTEN BETTERLISTEN BETTER
Good listening isn’t just about making the speaker feel respected and heard;it’s also about making sure you undertand what’s truly said
Improve your time Improve your time management skillsmanagement skills
Think about how you are going to carry out certain tasks and undertake them in the most time and cost efficient manner, which will enable you to achieve more with less
DON’T BE SHY BUT ASK DON’T BE SHY BUT ASK QUESTIONSQUESTIONS
If you aren’t sure how to go about a particular task, then make sure to pluck up the courage to ask questions.
To leave it until later on could make life more difficult for you and the other people you work with.
MANAGING YOUR MANAGING YOUR ENERGYENERGYTAKE BRIEF BUT REGUALR
BREAKS
SAY THANK YOU
DO WHAT YOU LOVE
CAPTURE BIG IDEAS IN CAPTURE BIG IDEAS IN SIMPLE WAYSSIMPLE WAYS
ALWAYS CARRY INDEX/BLANK CARD IN YOUR POCKET, WHEN YOU HEAR A GOOD IDEA WRITE IT DOWN.
DECREASE YOUR DECREASE YOUR TECHNOLOGY TECHNOLOGY DEPENDENCEDEPENDENCE
Studies have shown that using our memories improves reasoning and creativity
MANAGE WITH MANAGE WITH MINIMUM TIMEMINIMUM TIME
TURN DEAD TIME INTO DEVELOPMENT TIME
SHOW UP IN PEOPL’S WORK SPACES
MAKE TWO CONTACTS PER DAY
GET THROUGH YOUR GET THROUGH YOUR TO-DO LIST TO-DO LIST
GET THREE THINGS DONE BEFORE NOON
TACKLE SIMILAR TASK AT THE SAME TIME
STOP WORKING AND STOP WORKING AND HAVE FUNHAVE FUN
Find people you enjoy working with
Find problem you enjoy solving
TAKE A MINI BREAKTAKE A MINI BREAKExercise
Turn off your Cell-Phone
Do a crossword puzzle
CHANGE YOUR CHANGE YOUR BEHAVIOURBEHAVIOUR
Take ownership
Be patientAccept difficultiesRefuse to be distracted
IDENTIFY YOUR UNIQUE IDENTIFY YOUR UNIQUE SKILLSSKILLS
Watch your skills
Look for confluences
Listen to complements.
SELL YOURSELF SELL YOURSELF
Advertising the value you deliver to your organization is more important than ever
Selling yourself is a delicate art
BECOME ONE OF BECOME ONE OF TOMORROW’S TOP TOMORROW’S TOP
LEADERLEADERChange management
Deep famaliarity with emerging markets
The ability to inspire and motivate
Lean management
MANAGING YOUR MANAGING YOUR TEAMTEAM
BECOME AN BECOME AN INSPIRATIONAL LEADERINSPIRATIONAL LEADERHumanness : Build Collaboration and
Solidarity by revealing your weakness.
- Intuition: Know what’s going wrong without other spelling it out for you.
- Tough Empathy: Care deeply about employees.
-Uniqueness: show your unique qualities.
BECOME A CREATIVE BECOME A CREATIVE LEADERSLEADERS
Cultivate respect by giving it , not by demanding it.
Know how to manage both success and failure not just success.
Instead of commanding, coach your team toward success
GIVE YOUR PEOPLE GIVE YOUR PEOPLE WHAT THEY NEEDWHAT THEY NEED
Traditional Leader Thinking- “Employee-boss relation as a transaction;Money in exchange for labor”
Transformational Leader Thinking “Employee wants much more than that”
LOVE, GROWTH, CONTRIBUTION, MEANING
PAT EMPLOYEES ON THE PAT EMPLOYEES ON THE BACKBACK
An abundance of studies have demonstrated the power of touch on everything from rhesus monkey to student in classroom.
A pat on back or a brief touch on the shoulder can express support and reassurance,making the recipient more willing to improve his decision making.
LET YOUR EMPLOYEES LET YOUR EMPLOYEES FAILFAIL
When employee make a mistake,stop yourself from interfering , Let your employee make mistake and help him to adjust to get it right the next time if the risk are lower.
MAKE A MISTAKE OT MAKE A MISTAKE OT TWOTWOCreate a Mistake making culture
Encourage your people to take risk.
Yet Mistakes are often the best teachers, People wont learn something new if they only do things they know well.
FORGIVE BUT DON’T FORGIVE BUT DON’T FORGETFORGET
-Forgive Honest mistakes, but make sure employees lean from past faiures so they don’t repeat them.
ASSIGN TASKS TO ASSIGN TASKS TO INDIVIDUALS, NOT INDIVIDUALS, NOT
GROUPS.GROUPS.The Bystander Effect occurs frequently in virtual teams, so if you assign a task to a group of people, there’s a good possibility no one is going to pick it up (the well-known adage here is that “everyone’s responsibility is no one’s responsibility”). To avoid this issue, always assign tasks to specific individuals.
SET DEADLINES FOR SET DEADLINES FOR EVERYTHINGEVERYTHING
Parkinson’s law states that work expands so as to fill the time available for its completion.
if you give someone ten days to complete a task, then it will take them ten days to complete it. If you give them one day, then it’ll take them one
DEVELOP A CULTURE OF DEVELOP A CULTURE OF TRUSTTRUST
Surround yourself with people who will challenge their ideas, point out their shortcoming and tell it like it is .
Get people to bother you by bothering them.
Develop a culture of trust and openness.
DONT JUST DONT JUST COMMUNICATE,EXPLAINCOMMUNICATE,EXPLAIN
Good communicator know they also need to explain what all exitement is about.
Don’t lose or confuse your audience with too many details.
FOCUS YOUR PEOPLE ON FOCUS YOUR PEOPLE ON WHAT THEY ARE BEST WHAT THEY ARE BEST
AT AT Improving on weakness takes a
tremendous amount of energy
Instead,focus your people on their strength and encourage them to do what they are good at.
IDENTIFY HIDDEN IDENTIFY HIDDEN TALENTSTALENTS
Turn a compliment into an interview.
Ask why employees prefer certain tasks or project.
Inquire about dreams.
MANAGE YOUR MANAGE YOUR SMARTEST PEOPLESMARTEST PEOPLE
Do explain things and persuade them.
Do use your expertise. Don’t use your hierarchy. Smart people aren’t impressed with titles.
Do tell them what to do and Don’t tell them how to do.Smart people enjoy to give rise to challange
GIVE THE GIFT OF TIME GIVE THE GIFT OF TIME AND SPACEAND SPACE
It doesn’t need to be money; you can give the slack time so that your star has breathing room to explore his/her idea.
TRUST YOUR TEAMTRUST YOUR TEAMTo cultivate trust among your team
members,place your trust in them first.
Show them you believe you are competent and capable.
Trust is a two way street,the sooner you start down your side,the sooner your employes will accelerate down theirs.
GET RID OF NEGETIVITYGET RID OF NEGETIVITY
Grumpiness, laziness and nastiness are contagious and by redusing those type of negetivity you give your people a better chance of success
DON’T ASSUME PEOPLE WONT UNDERSTAND
MANAGING YOUR
BUSINESS
ASSES YOUR CHANGE ASSES YOUR CHANGE READINESSREADINESS
3 Questions to help you face the challenge.
1.Do you see oppertunities other don’t?
2.Can your custoomer live without you ?
3.Are you learning as fast as the world is changing?
CREATE STRATEGY CREATE STRATEGY WITH STORIESWITH STORIES
Tell a story about the future,
Make it inspirational and envision your organization in a happy and successful place.
KILL MORE GOOD IDEAKILL MORE GOOD IDEATo come up with a few good
ideas, you need to generate a lot of bad ones.
Make the tough choices and pull the plug on good ideas that are’nt quite good enough.
DON’T GET DON’T GET DISTRACTEDDISTRACTED
Don’t keep your head so focused on the process that you lose sight of the bigger picture.
Look up every once in a while and remind yourself what are you trying to achieve.
AVOID CERTAIN TYPE AVOID CERTAIN TYPE OF FAILUREOF FAILURE
-Knowingly doing the wrong thing
Failing to gather the right data.
Priotizing research over experience.
DON’T AVOID RISKDON’T AVOID RISKLook at all the risks you face and
play owhat would you do if any of them were come to bear.
Having system in place to respond could save your valuable time ,money and resources.
Prepare for crisisPrepare for crisisLeaders need to ensure their
organization are equipped to stop most crises before they happen.
1.Pattern recognition2.Broader communication3.Trusted leadership.
FAIL CHEAPLYFAIL CHEAPLY
Rather than eliminating failure, focus on reducing the cost of failure by doing these three things.
Make your experiment cheaperChange the order of
experiments.Make decisions faster.
STOP IGNORING STOP IGNORING GROWTH OPPERTUNITYGROWTH OPPERTUNITYLargest growth opeertunity are
often the market changing ideas that represent not only growth but a threat to your business as well.
Figure out threat before someone else does.
Take feedback.
TAKE BABY STEPSTAKE BABY STEPSInstead of dreaming of “the next
big thing” focus on innovating in small shorter bursts.
Use small and cheap experiments to test new ideas.
INVEST WISELY IN SOCIAL INVEST WISELY IN SOCIAL MEDIAMEDIA
Whether an internal wiki, a Twitter account or a blog all social media initiatives require careful monitoring and management to capture value.
IMPROVE CUSTOMER IMPROVE CUSTOMER SERVICESERVICE
Be TransparentConvert or capitalize on tribesOpen the door to new talents.
WIN CUSTOMER’S WIN CUSTOMER’S HEARTHEARTGive them opportunity to meet
as many of your staff as possible, all the way upto CEO.
Thank them for their business and ask them to tell you about their company.
Create emotional connection.
SPEAK EFFECTIVELYSPEAK EFFECTIVELYUnderstand customer’s
Language
Focus on them , not you.
Use Words,Not NumbersUse Words,Not NumbersUse qualitative method to
discover that your customer think about your products and services.
Focus grous or open ended questionnaires .
HANDLE CUSTOMERS HANDLE CUSTOMERS COMPLAINTSCOMPLAINTS
Understant the full context
Propose a resolution
Show respect
ReferencesReferences
-Management Tips;Harvard Business review
http://managementinnovations.wordpress.com/2008/12/03/define-management-its-functions/
THANK-YOUTHANK-YOU