MANAGEMENT INFORMATION SYSTEM IN

IDEA CELLULAR

GROUP 6

Project Presentation

About Idea Cellular

Idea Cellular is a wireless telephony company operating in 13 Circles in India

part of the Aditya Birla Group, a US$ 24 billion corporation and in the league of Fortune 500

Idea's subscriber base is over 30 million The services being offered by Idea Cellular are Pre Paid ConnectionPost Paid ConnectionValue Added ServicesRoamingCall Management ServicesBills and Payments

Services Offered Value Added Services SMS : Text and Voice GPRS : Internet On Mobile ,Idea

NetSetter USB Voice Based Services : Call Conference

,Fixed Cellular Terminals (FCT), GSM PRI Gateway

Business Applications: Remote Energy meter reading Solution ,Vehicle Tracking Solution,Toll Free Number Services

Technology Partners

Value Added Services

Onmobile Asia Pacific Ltd

Cellebrum India Ltd

Kodiak Ltd

Net4nuts India Ltd

ROAMING

Roamware.Inc

Technology Partners

Starhome

Bharti Telesoft

  NETWORK

Nokia – Siemens

Ericsson

  BILLING

Atos Origin

Software and Applications Data and Financial Transaction Processing

– IBM Mainframe, IBM CICS, IBM DB2, IBM Websphere Application Server

Customer Relationship Management - Oracle's Siebel Customer Data Integration

Supply Chain Management - Oracle CRM Internal HR - Oracle's PeopleSoft

Enterprise Human Resources Media Conferencing and Integrated

Messaging - Cisco Unified MeetingPlace

Transaction Processing Transaction processing is designed to

maintain a computer system in a known, consistent state, by ensuring that any operations carried out on the system that are interdependent are either all completed successfully or all cancelled successfully

Transaction processing allows multiple individual operations to be linked together automatically as a single, indivisible transaction

Online transaction processing Online transaction processing, or OLTP, refers to a

class of systems that facilitate and manage transaction-oriented applications, typically for data entry and retrieval transaction processing

Online transaction processing increasingly requires support for transactions that span a network

For this reason, OLTP software uses client/server processing and brokering software that allows transactions to run on different computer platforms in a network.

n large applications, efficient OLTP depends on sophisticated transaction management software (such as CICS) and database optimization tactics to facilitate the processing of large numbers of concurrent updates to an OLTP-oriented database.

IBM's Software Transaction Processing Mainframe is a server which supports thousands

of applications and input/output devices to simultaneously serve thousands of users

CICS stands for Customer Information Control System. It is a general-purpose transaction processing subsystem for the z/OS operating system. CICS provides services for running an application online, by request, at the same time as many other users are submitting requests to run the same applications, using the same files and programs.

.DB2 is a Relational Database Management System

Mainframe Screenshot

CICS interface screenshot

Application in IDEA cellular IDEA employs IP based IVR system

for end user self service. IBM provides consultancy for IVR

optimisation, operates and manages the systems and provide continuous improvements for IDEA subscribers self service experience

Customer Relationship Management Customer relationship management (CRM)

is a term applied to processes implemented by a company to handle its contact with its customers

CRM software is used to support these processes, storing information on current and prospective customers

Information in the system can be accessed and entered by employees in different departments, such as sales, marketing, customer service, training, professional development, performance management, human resource development, and compensation

Oracle's Siebel Customer Data Integration Siebel Customer Data Integration:

helps businesses obtain complete and accurate customer information

Made up of three solutions, Universal Application Network, Data Quality and Universal Customer Master

Oracle’s Siebel CRM

IDEA has implemented several modules from Oracle's Siebel CRM including Siebel Loyalty, Siebel Marketing, Siebel Service and Siebel Partner Management.

The applications enable seamless integration of the operator's mission-critical business and customer interface with the growing third party dealer systems

Siebel CRM OnDemand

Supply Chain Management Supply chain management (SCM) is the

management of a network of interconnected businesses involved in the ultimate provision of product and service packages required by end customers

Supply Chain Management spans all movement and storage of raw materials, work-in-process inventory, and finished goods from point-of-origin to point-of-consumption

Supply chain management software (SCMS) Customer requirement processing Purchase order processing Inventory management Goods receipt and Warehouse management Supplier Management/Sourcing

Oracle E-Business Suite Supply Chain ManagementIDEA cellular employs Oracle E-Business Suite to

efficiently manage its Supply Chain ManagementThis family of applications integrates and automates

all key supply chain processes, from design, planning and procurement to manufacturing and fulfilment, providing a complete solution set to enable companies to power information-driven value chains

A unified data model provides a single, accurate view of entire supply chain. Companies can implement lean, demand driven principles and manage their increasingly complex, global supply chains

The software utilizes Oracle's core Oracle relational database management system technology

Oracle E-Business Suite

Oracle E-Business Suite Dashboard

PeopleSoft Enterprise Human Resources

Idea employs Oracle’s Enterprise Human Resources application for maintaining its employee’s HR records and transactions

It delivers comprehensive HR capabilities, from workforce management to compensation and talent management

It is an enterprise wide human resources database to support business processes, maintain historical records and job related data, report progress on critical HR functions

Create applicant profiles; identify contingent workers, hire employees and track persons of interest

Workforce talent, key skills, compensation plans, labour agreements, contracts

PeopleSoft HR Interface

PeopleSoft HR Screenshot

Telecommunication and Internet Applications Idea Cellular has CISCO’s Unified MeetingPlace

implemented by IBM Technology services Uses IP telephony (VOIP)with touch screen phones

integrated with rich media (Voice, Video and Web) conferencing facilities, enabling IDEA Cellular to set up and conduct remote meetings with a face-to-face quality and to speed decision-making

Supports multiple types of devices to accommodate distributed operations along with integrating collaboration tools with the corporate user management system, directory, e-mail and calendaring

Supports a range of applications and user roles implemented by IBM to promote highly collaborative meetings, training sessions, and presentations

Cisco Unified Communications (UC) Cisco UC is part of an integrated solution that includes network

infrastructure, security, mobility, network management products, lifecycle services, flexible deployment and outsourced management options, end-user and partner financing packages, and third-party communication applications.

Cisco Unified MeetingPlace is deployed on-premises, over internal networks, so that:

Conferencing traffic runs over the host organization's IP networks to reduce toll charges and recurring conferencing fees

Organisation can isolate confidential meetings behind the firewall to enhance security while also having the flexibility to set up Internet-accessible meetings with external parties

Integration with other enterprise applications is simple and secure

Unified Meeting Place Architecture

Thank You

Anuj Surana(14/08) Gautam

Malhotra(45/08) Karan

Malhotra(77/o8) Kush

Shrimali(135/08) Nidhi Mittal( /08) Soumik

Mitra(139/08)