Management Information System in Idea Cellular
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MANAGEMENT INFORMATION SYSTEM IN
IDEA CELLULAR
GROUP 6
Project Presentation
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About Idea Cellular
Idea Cellular is a wireless telephony company operating in 13 Circles in India
part of the Aditya Birla Group, a US$ 24 billion corporation and in the league of Fortune 500
Idea's subscriber base is over 30 million The services being offered by Idea Cellular are Pre Paid ConnectionPost Paid ConnectionValue Added ServicesRoamingCall Management ServicesBills and Payments
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Services Offered Value Added Services SMS : Text and Voice GPRS : Internet On Mobile ,Idea
NetSetter USB Voice Based Services : Call Conference
,Fixed Cellular Terminals (FCT), GSM PRI Gateway
Business Applications: Remote Energy meter reading Solution ,Vehicle Tracking Solution,Toll Free Number Services
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Technology Partners
Value Added Services
Onmobile Asia Pacific Ltd
Cellebrum India Ltd
Kodiak Ltd
Net4nuts India Ltd
ROAMING
Roamware.Inc
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Technology Partners
Starhome
Bharti Telesoft
NETWORK
Nokia – Siemens
Ericsson
BILLING
Atos Origin
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Software and Applications Data and Financial Transaction Processing
– IBM Mainframe, IBM CICS, IBM DB2, IBM Websphere Application Server
Customer Relationship Management - Oracle's Siebel Customer Data Integration
Supply Chain Management - Oracle CRM Internal HR - Oracle's PeopleSoft
Enterprise Human Resources Media Conferencing and Integrated
Messaging - Cisco Unified MeetingPlace
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Transaction Processing Transaction processing is designed to
maintain a computer system in a known, consistent state, by ensuring that any operations carried out on the system that are interdependent are either all completed successfully or all cancelled successfully
Transaction processing allows multiple individual operations to be linked together automatically as a single, indivisible transaction
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Online transaction processing Online transaction processing, or OLTP, refers to a
class of systems that facilitate and manage transaction-oriented applications, typically for data entry and retrieval transaction processing
Online transaction processing increasingly requires support for transactions that span a network
For this reason, OLTP software uses client/server processing and brokering software that allows transactions to run on different computer platforms in a network.
n large applications, efficient OLTP depends on sophisticated transaction management software (such as CICS) and database optimization tactics to facilitate the processing of large numbers of concurrent updates to an OLTP-oriented database.
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IBM's Software Transaction Processing Mainframe is a server which supports thousands
of applications and input/output devices to simultaneously serve thousands of users
CICS stands for Customer Information Control System. It is a general-purpose transaction processing subsystem for the z/OS operating system. CICS provides services for running an application online, by request, at the same time as many other users are submitting requests to run the same applications, using the same files and programs.
.DB2 is a Relational Database Management System
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Mainframe Screenshot
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CICS interface screenshot
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Application in IDEA cellular IDEA employs IP based IVR system
for end user self service. IBM provides consultancy for IVR
optimisation, operates and manages the systems and provide continuous improvements for IDEA subscribers self service experience
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Customer Relationship Management Customer relationship management (CRM)
is a term applied to processes implemented by a company to handle its contact with its customers
CRM software is used to support these processes, storing information on current and prospective customers
Information in the system can be accessed and entered by employees in different departments, such as sales, marketing, customer service, training, professional development, performance management, human resource development, and compensation
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Oracle's Siebel Customer Data Integration Siebel Customer Data Integration:
helps businesses obtain complete and accurate customer information
Made up of three solutions, Universal Application Network, Data Quality and Universal Customer Master
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Oracle’s Siebel CRM
IDEA has implemented several modules from Oracle's Siebel CRM including Siebel Loyalty, Siebel Marketing, Siebel Service and Siebel Partner Management.
The applications enable seamless integration of the operator's mission-critical business and customer interface with the growing third party dealer systems
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Siebel CRM OnDemand
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Supply Chain Management Supply chain management (SCM) is the
management of a network of interconnected businesses involved in the ultimate provision of product and service packages required by end customers
Supply Chain Management spans all movement and storage of raw materials, work-in-process inventory, and finished goods from point-of-origin to point-of-consumption
Supply chain management software (SCMS) Customer requirement processing Purchase order processing Inventory management Goods receipt and Warehouse management Supplier Management/Sourcing
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Oracle E-Business Suite Supply Chain ManagementIDEA cellular employs Oracle E-Business Suite to
efficiently manage its Supply Chain ManagementThis family of applications integrates and automates
all key supply chain processes, from design, planning and procurement to manufacturing and fulfilment, providing a complete solution set to enable companies to power information-driven value chains
A unified data model provides a single, accurate view of entire supply chain. Companies can implement lean, demand driven principles and manage their increasingly complex, global supply chains
The software utilizes Oracle's core Oracle relational database management system technology
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Oracle E-Business Suite
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Oracle E-Business Suite Dashboard
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PeopleSoft Enterprise Human Resources
Idea employs Oracle’s Enterprise Human Resources application for maintaining its employee’s HR records and transactions
It delivers comprehensive HR capabilities, from workforce management to compensation and talent management
It is an enterprise wide human resources database to support business processes, maintain historical records and job related data, report progress on critical HR functions
Create applicant profiles; identify contingent workers, hire employees and track persons of interest
Workforce talent, key skills, compensation plans, labour agreements, contracts
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PeopleSoft HR Interface
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PeopleSoft HR Screenshot
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Telecommunication and Internet Applications Idea Cellular has CISCO’s Unified MeetingPlace
implemented by IBM Technology services Uses IP telephony (VOIP)with touch screen phones
integrated with rich media (Voice, Video and Web) conferencing facilities, enabling IDEA Cellular to set up and conduct remote meetings with a face-to-face quality and to speed decision-making
Supports multiple types of devices to accommodate distributed operations along with integrating collaboration tools with the corporate user management system, directory, e-mail and calendaring
Supports a range of applications and user roles implemented by IBM to promote highly collaborative meetings, training sessions, and presentations
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Cisco Unified Communications (UC) Cisco UC is part of an integrated solution that includes network
infrastructure, security, mobility, network management products, lifecycle services, flexible deployment and outsourced management options, end-user and partner financing packages, and third-party communication applications.
Cisco Unified MeetingPlace is deployed on-premises, over internal networks, so that:
Conferencing traffic runs over the host organization's IP networks to reduce toll charges and recurring conferencing fees
Organisation can isolate confidential meetings behind the firewall to enhance security while also having the flexibility to set up Internet-accessible meetings with external parties
Integration with other enterprise applications is simple and secure
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Unified Meeting Place Architecture
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Thank You
Anuj Surana(14/08) Gautam
Malhotra(45/08) Karan
Malhotra(77/o8) Kush
Shrimali(135/08) Nidhi Mittal( /08) Soumik
Mitra(139/08)