Post on 19-Feb-2017
Business Model Canvas
Technology Capability Map
Business Capability Map
Legacy Technology Characteristics
Digital Technology Characteristics
Core Citizen Platform Capabilities
Methods Digital has been working with a
number of pioneering and innovative Councils trying to become digital.
We wanted to share some of our findings as a tool kit for other local
authorities already on this path or who are thinking about starting a digital
transformation.
Business model canvas
Key Partners
Key Activities
Resources
Revenue streams
Channels
Cost structure
Value Propositions
Customer Relations
Customer Segments
“hard” service providers -
highways, street cleaning
etc.
Technology -
platform and dev
Public and Third Sector
providers - Housing,
healthcare etc.
ALMs - leisure
centres, care homes etc.
Schools - academies
free & maintained
Service DevelopmentCommissioning catolugue development & maintenance
Data provision Policy developments Provider of last resort
Software platform Data & intelligence Aggregated buying power Community Intell
Low tax costLow staff costs
Invest in brokerageInvest in technology dev
Local tax / ratesGrant fundingCentral Government
Revenue frompremium servicesCommissioning services
Low costConveniencePay for premium service
BrokerageCommissioningAggregate demand
Customer experienceFulfilmentAutomation / selfservice for nonvulnerable citizens
Data hubRegulations and standards
Self service, access to platform/knowledge lower some customer expectationsMore F2F time with highest need customers
DigitalPoint of serviceDistributed hubs
InformationCitizen BusinessVisitor
TransactCitizen BusinessVisitor
InterventionCitizen Business
Regulate & licenseCitizen Business
Based on The Business Model Canvas by strategyzer.com
Technology Capability Map
Majority of current software capability dev’d on platform
Appropriate sandpit
Ubi
quity
Rental - custom built Rental - SaaS / PaaS Metered - IaaS & XaaS
Evolution to standardisation & utilty
30%60%10%
CRM
Platform
GIS
FinanceBig Data
Teleheath
3D Vis
TelephonyMobile
Citizen
Web
Productivity &
collaborationHR
Data Centre
(IaaS)
Based on Simon Wardley mapping @swardley
Customer
InteractionsOnline Booking
Online Payments
Online Applications
Telephone Payments
Advertising
Information Publishing
Live Chat
Service Marketplace
Self-Service Requests
CustomerPortal Digital Library
Digital Triaging Interactive Content
Service
Delivery
Customer Feedback
SocialInteractions
Open Data Publishing
SocialListening
Social Engagement
SocialAdvertising
Cross-Channel Communications
Service Desk
Customer Relationship Management
Case Management
SLAManagement
GIS
KnowledgeBase
Inspections / Assessments
Consultations
e-Signatures
Sales Management
Service Catalogue
e-Petitions
Back
OfficeDocument
Collaboration
Budget Management
Events Management
Audio Recording
Asset Management
Project Management
Surveys
e-Learning
Instant Messaging
Training Management
Expenses Portal
Email &Calendar
FinancialProcessing
Payroll Payments & Receipts
Treasury Management Accounting
Outputs
Email Notifications
SMSNotifications
Document Creation
Mass Email Management
Reporting &
Analytics
Reports
Performance Management
Contract Management
Dashboards
Audit History
Analytics
Infrastructure
SupportTelephony Mobile Device
Management Integration Single Sign-On WiFi
Cashiering General Billing
District Authority Business Capabilty Map
Legacy Technology Characteristics
Data Silos High Cost
Excessive External Support Resource Intensive & Specialist Knowledge
Long Contracts Onsite Infrastructure Inflexible Processes
Outdated TechDifficult to Integrate
Limited Access Complex Upgrades & Change Management
Digital Technology Characteristics
Any Device, Any Time, Any Where
Simplified Upgrades & Change Management
Interoperable (E.g. Open APIs)
Latest Tech
Cloud Infrastructure Configurable Processes
Shared Data Lower Costs
Ecosystems Built on Open Standards
Secure Flexible ‘as-a-service’ Contracts
Core Citizen Platform Capabilities
Online Booking
Information
Publishing
Automated
NotificationsCase
Management
Service Catalogue
Reports
& Dashboards
Application
Forms
Citizen
Portal
Document
Creation
SLA
Management Payments Audit History
Customer
Selfsevice
Open Data
Publishing
WorkflowManagement
Inspection
Assessment
Performance
Management Intergration
methodsdigital.co.uk
info@methods.co.uk
020 7240 1121
16 St. Martin’s Le GrandLondon EC1A 4EN
Local Government-as-a-Platform by James Herbert, Sean Tubbs (Methods Digital) and Paul Brewer (Adur & Worthing Council) is licensed under a Creative
Commons Attribution-ShareAlike 4.0 International License.Local Government Digital Tool Kit by James Herbert, Sean Tubbs (Methods digital) is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.