Local Government Digital Tool Kit
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Local Government Digital Tool Kit
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Transcript of Local Government Digital Tool Kit
Local Government Digital Tool Kit
Business Model Canvas
Technology Capability Map
Business Capability Map
Legacy Technology Characteristics
Digital Technology Characteristics
Core Citizen Platform Capabilities
Methods Digital has been working with a
number of pioneering and innovative Councils trying to become digital.
We wanted to share some of our findings as a tool kit for other local
authorities already on this path or who are thinking about starting a digital
transformation.
Business model canvas
Key Partners
Key Activities
Resources
Revenue streams
Channels
Cost structure
Value Propositions
Customer Relations
Customer Segments
“hard” service providers -
highways, street cleaning
etc.
Technology -
platform and dev
Public and Third Sector
providers - Housing,
healthcare etc.
ALMs - leisure
centres, care homes etc.
Schools - academies
free & maintained
Service DevelopmentCommissioning catolugue development & maintenance
Data provision Policy developments Provider of last resort
Software platform Data & intelligence Aggregated buying power Community Intell
Low tax costLow staff costs
Invest in brokerageInvest in technology dev
Local tax / ratesGrant fundingCentral Government
Revenue frompremium servicesCommissioning services
Low costConveniencePay for premium service
BrokerageCommissioningAggregate demand
Customer experienceFulfilmentAutomation / selfservice for nonvulnerable citizens
Data hubRegulations and standards
Self service, access to platform/knowledge lower some customer expectationsMore F2F time with highest need customers
DigitalPoint of serviceDistributed hubs
InformationCitizen BusinessVisitor
TransactCitizen BusinessVisitor
InterventionCitizen Business
Regulate & licenseCitizen Business
Based on The Business Model Canvas by strategyzer.com
Technology Capability Map
Majority of current software capability dev’d on platform
Appropriate sandpit
Ubi
quity
Rental - custom built Rental - SaaS / PaaS Metered - IaaS & XaaS
Evolution to standardisation & utilty
30%60%10%
CRM
Platform
GIS
FinanceBig Data
Teleheath
3D Vis
TelephonyMobile
Citizen
Web
Productivity &
collaborationHR
Data Centre
(IaaS)
Based on Simon Wardley mapping @swardley
Customer
InteractionsOnline Booking
Online Payments
Online Applications
Telephone Payments
Advertising
Information Publishing
Live Chat
Service Marketplace
Self-Service Requests
CustomerPortal Digital Library
Digital Triaging Interactive Content
Service
Delivery
Customer Feedback
SocialInteractions
Open Data Publishing
SocialListening
Social Engagement
SocialAdvertising
Cross-Channel Communications
Service Desk
Customer Relationship Management
Case Management
SLAManagement
GIS
KnowledgeBase
Inspections / Assessments
Consultations
e-Signatures
Sales Management
Service Catalogue
e-Petitions
Back
OfficeDocument
Collaboration
Budget Management
Events Management
Audio Recording
Asset Management
Project Management
Surveys
e-Learning
Instant Messaging
Training Management
Expenses Portal
Email &Calendar
FinancialProcessing
Payroll Payments & Receipts
Treasury Management Accounting
Outputs
Email Notifications
SMSNotifications
Document Creation
Mass Email Management
Reporting &
Analytics
Reports
Performance Management
Contract Management
Dashboards
Audit History
Analytics
Infrastructure
SupportTelephony Mobile Device
Management Integration Single Sign-On WiFi
Cashiering General Billing
District Authority Business Capabilty Map
Legacy Technology Characteristics
Data Silos High Cost
Excessive External Support Resource Intensive & Specialist Knowledge
Long Contracts Onsite Infrastructure Inflexible Processes
Outdated TechDifficult to Integrate
Limited Access Complex Upgrades & Change Management
Digital Technology Characteristics
Any Device, Any Time, Any Where
Simplified Upgrades & Change Management
Interoperable (E.g. Open APIs)
Latest Tech
Cloud Infrastructure Configurable Processes
Shared Data Lower Costs
Ecosystems Built on Open Standards
Secure Flexible ‘as-a-service’ Contracts
Core Citizen Platform Capabilities
Online Booking
Information
Publishing
Automated
NotificationsCase
Management
Service Catalogue
Reports
& Dashboards
Application
Forms
Citizen
Portal
Document
Creation
SLA
Management Payments Audit History
Customer
Selfsevice
Open Data
Publishing
WorkflowManagement
Inspection
Assessment
Performance
Management Intergration
methodsdigital.co.uk
020 7240 1121
16 St. Martin’s Le GrandLondon EC1A 4EN
Local Government-as-a-Platform by James Herbert, Sean Tubbs (Methods Digital) and Paul Brewer (Adur & Worthing Council) is licensed under a Creative
Commons Attribution-ShareAlike 4.0 International License.Local Government Digital Tool Kit by James Herbert, Sean Tubbs (Methods digital) is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
