Post on 16-Jan-2016
LibQUAL at LSBU
Peter Godwin
19 January 2005
LibQUAL at LSBU
• When did we use it?
• How did it work at LSBU?
• When did we get the results?
• What did we learn from the results?
• Sample comments
When did we use it?
• Spring 2003 and spring 2004
• It replaced internal surveys
• First year was treated as a pilot
• Last year was more valid
How did it work at LSBU?
• E-mails sent out to academic staff and all students, inviting them to take part, with link to the Web site. Main thrust was on first Monday.
• We customised our particular survey on the LibQUAL Web site
• They filled it in anonymously, but could put in e-mail address to qualify for prize
• We watched take-up on LibQUAL Web site and send out reminders accordingly
When did we get the results?
• By mid-June
• This meant we could use them to inform decisions about this academic year
Hints for success
• Have paper forms available
• Give a good incentive
• Hand out forms in canteens and elsewhere
What did we learn from the results?
• Greater satisfaction with library as a place, and very appreciative of our group space
• Opening hours very well received and appreciated• Satisfaction with access to LISA including from
home • Reasonable satisfaction with staff service
Sample comments
“As new member of academic staff I was never invited to an introduction to the library and the subject specialist…..”
(Academic : accountancy,male, 31-45)“It is improving but some staff is still very
rood especially gards”(UG Arts Man/Media/English female student23-30)
Sample coments
“Need more assistance from library staff and a course in caring and how to deal with students will help some of the staff”
(UG Business female student 23-30)
“Generally, staff are helpful but some are very hostile indeed”
(PG Social Science female student 23-30)
Sample comments
“Compared with other University libraries it is a fine place to find information to learn and work”
(UG Social Science male student 18-22)