Lessons learned running a remote diary study

Post on 18-Nov-2014

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Slides from my presentation at UX Cambridge 2014 "Adopting a new research technique can be an exciting, confusing and worrying experience. Where do you start? What are the gotchas? How do you make use of the results? My colleagues and I faced these issues when we ran a diary study for the first time. Diary studies can be time-consuming but have the potential to provide rich contextual information and useful details about end-user behaviour. We were keen to try this technique but wary of the time commitment. This session will focus on how we planned the study, what we did during the 3 weeks we ran the study and how we analysed the results. I'd like to explain what we learned about running a diary study, what we'd do differently next time and how we iterated our approach to get quicker insights from the study for the development team to use."

Transcript of Lessons learned running a remote diary study

Lessons learned running a remote diary study . . .

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A little bit about me (and you) . . .

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What is a diary study? . . .

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@wapadam

“A diary study involves asking a number of people to record their experiences related to a particular subject over a period of time.” http://www.webcredible.co.uk/user-friendly-resources/web-usability/diary-study-guide.shtml

1. Set yourself up for success . . .

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2. Get the team involved early . . .

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3. “Planning” is not a dirty word. . .

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@wapadam

4. Set expectations up front . . .

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@wapadam

5. People are flaky . . .

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6. Twitter is your friend . . .

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7. Iterate, don’t cram it all into a week . . .

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8. Analyse on the fly (in public) . . .

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Some numbers(if you like that sort of thing) . . .

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Shouts out . . .

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Thanks for listening . . .

@wapadam