Post on 07-Apr-2018
8/4/2019 Le Meridien Ahmdabad Trininmg Report
1/205
INDUSTRIALTRAINING
LE MERIDIEN
HOTEL
AHMEDABAD
COMPILED BY: Sonu1
8/4/2019 Le Meridien Ahmdabad Trininmg Report
2/205
ANNEXURE
PERSONNAL PROFILE
COMPILED BY: Sonu2
8/4/2019 Le Meridien Ahmdabad Trininmg Report
3/205
Name : sonu
REGISTRATION NO . : 520860979
ADDRESS : 3RD A 31, RAKESH MARG,
NEHRU NAGAR, GHAZIABAD
TEL. : 9990305132
COMPILED BY: Sonu3
8/4/2019 Le Meridien Ahmdabad Trininmg Report
4/205
INDUSTRIAL TRAINING REPORT
BY
Sonu
A Industrial Training Report submitted in partial
fulfilment of the requirements for the B.sc HCM
course of Sikkim Manipal University, Manipal
Directorate of distance education
Sikkim Manipal University of health, Medical and
Technological Sciences Syndicate House, Manipal
-576104
COMPILED BY: Sonu4
8/4/2019 Le Meridien Ahmdabad Trininmg Report
5/205
ANNEXURE E
DECLARATION BY STUDENT IN
INDUSTRIAL TRAINING REPORT
I, Sonu, hereby declare that the Industrial Training
Report submitted in partial fulfilment of the
requirements for the B.sc HCM course of Sikkim
Manipal University,India,is my original work and not
submitted for the award of any other
degree,diploma,fellowship,or any publications.
Place: Name Sonu
Date: Reg.No: 520860979
COMPILED BY: Sonu5
8/4/2019 Le Meridien Ahmdabad Trininmg Report
6/205
ANNEXURE F
CERTIFICATION BY THE EXAMINAR(IN
INDUTRIAL TRAINING REPORT)
The Industrial Training Report Sonu ON industrial training
(LE MERIDIAN HOTEL AHMEDABAD,) is approved and is
acceptable in quality and form.
Internal Examiner External Examiner
ARVIND GAUTAM (Name and Designation)
ACADEMIC DIRECTOR
ANNEXURE G
COMPILED BY: Sonu6
8/4/2019 Le Meridien Ahmdabad Trininmg Report
7/205
CERTIFICATION BY THE LEARNING CERNTRE FACULTY /
HEAD (IN INDUSTRIAL TRAINING REPORT
This is to certify the Industrial Training Report has been
submitted fulfilment of the requirements for the B.sc. HCM
of Sikkim Manipal University, by
Sonu with enrolment number520860979 and has
performed the OJT under my supervision and guidance and
that no part of this report has been submitted for the
award of any other Degree, Diploma, or Fellowship and
that the work has not been published in any Journal or
Magazine.
Certified
( Signature and Name of the LC Faculty and
Designation)
On The Job Training : Performance Appraisal
Form(OJT:PAF)
COMPILED BY: Sonu7
8/4/2019 Le Meridien Ahmdabad Trininmg Report
8/205
Name of Student : Sonu
Registration Number : 520860979
Name of the Learning Centre: 3RD A 31, RAKESH
MARG NEHRU NAGAR,
GHAZIABAD
And Centre Code : 07542
Name of the Hotel : LE MERIDIEN HOTEL
AHMEDABAD
Name of the Department : FOOD AND BEVERAGE
SERVICE, HOUSEKEEPING
FRONTOFFICE, FOOD
PRODUCTION
Period : 15 MARCH 2010 TO
27 JUNE 2010
1)GROOMING /42
COMPILED BY: Sonu8
8/4/2019 Le Meridien Ahmdabad Trininmg Report
9/205
Immaculate Appearance, Clean uniform, well groomed
hair, Clean Nails and Hands
Smart appearance, crisp uniform, acceptable hair,
clean nails and hands
Well presented, clean uniform, acceptable hair, clean
nails and hand
Untidy hair, creased ill kept uniform, hands not clean
at all times
Dirty dishevelled, long unkempt hair, dirty hands and
long hair
2) ATTENDANCE/PUNCTUALITY (103 days present
Out of 105 days) /42
On time, well prepared, ready to commence task,
attendance 100%
On time, lacks some preparation but copes well,
attendance between 99-90%
COMPILED BY: Sonu9
8/4/2019 Le Meridien Ahmdabad Trininmg Report
10/205
On time, some organized aspects-just copes,
attendance between 89-80%
Occasionally late, disorganized approach,
attendance between 79-69%
Frequently late, not prepared, frequently absent
without excuse
3) COMMUNICATION SKILLS /42
Very confident, demonstrate outstanding
confidence and ability both spoken/written
Confident, delivers information
Communicates adequately, but lacks depth and
confidence
Hesitant, lacks confidence in spoken/written
communication
COMPILED BY: Sonu10
8/4/2019 Le Meridien Ahmdabad Trininmg Report
11/205
Very inanimate, unable to express in spoken or
written word
4) ATTITUDE TO GUEST/COLLEAGUES /42
Outstanding report with guests and colleagues
Polite, considerate and firm, well liked
Gets on well with most colleagues, handles guests
well
Slow to mix, weak manners, is distant, is insensitive to
guest needs
Does not mix and relate well with guests and
colleagues
5) ATTITUDE TO SUPERVISION /42
Very co-operative, acts on constructive criticism
COMPILED BY: Sonu11
8/4/2019 Le Meridien Ahmdabad Trininmg Report
12/205
Readily accepts criticism and is noticeably willing to
assist others
Accepts criticism, but does not necessarily act on it
Takes criticism very personally, broods on it
Persistently disregards criticism and does on way
6)INTIATIVE AND MOTIVATION /42
Very effective in analyzing situations and
resourceful in solving problems
Shows ready appreciation and willingness to tackle
problems. Positively seeks to improve knowledge
and performance
Usually grasps points correctly. Shows interest in all
work undertaken
Slow on the uptake. is interested only in areas of
work preferred
COMPILED BY: Sonu12
8/4/2019 Le Meridien Ahmdabad Trininmg Report
13/205
Rarely grasps points correctly. lacks drive and
commitment
7) RELIABILITY AND COMPREHENSION /42
Is totally trust worthy in any working situation?
Understands in detail, why and how the job is
done
Can be departed upon to identify work
requirements and willing to complete them.
Gets on with the job in hand.comprehends, but
does not fully understand work in hand
Can not be relied upon to work without
supervision. Comprehends only after constant
explanation
Requires constant supervision. Lacks any
comprehension
8) RESPONSIBILITY /42
Actively seeks responsibility at all times
COMPILED BY: Sonu13
8/4/2019 Le Meridien Ahmdabad Trininmg Report
14/205
Very willing to accept responsibility
Accepts responsibility as it comes
In cline to refer matters upwards rated=her than
make own decision
Avoids taking responsibility
9) QUALITY OF WORK /42
Exceptionally good, accurate in work, very
through usually unaided
Maintains a high standard of quality
Generally good quality with some assistance
Performance is uneven
Inaccurate and slow at work
10) QUANTITY OF WORK /42
Outstanding in output of work
Gets through a great deal
Output satisfactory
COMPILED BY: Sonu14
8/4/2019 Le Meridien Ahmdabad Trininmg Report
15/205
Does rather less than expected
Output regularly insufficient
TOTAL (out of 420)
Stipend paid: Rs.250 per month
Name of the Appraiser: sonu signature: sonu
Designation of appraiser: Trainee date:
Signature of student: sonu date:
ANNEXURE 2
OJT-Viva Voce, PPT and Report Evaluation Sheet
NAME OF STUDENT :( Sonu) REG.NO.-520860979
S.NO. Particulars on viva voce, ppt and Internal
External
Report evaluation sheet Examiner Examine
A) Report Evaluation Marks Marks
1) Presentation: please consider if the student /10 / 10
Has followed the format prescribed and
Presented the report well there should be
No grammatical errors and mispresentation
Of facts
2) Profile of the Establishment/Department(s) /10 /10
Please consider if the student has given the
COMPILED BY: Sonu15
8/4/2019 Le Meridien Ahmdabad Trininmg Report
16/205
Entire profile of both the establishment and
department trained in.
3) Layout and equipment used: please consider /10 /1
If the layout is to approximate scale and the
equipment is describe in sufficient details with
photographs of pictures attached.
4) Operations: please consider if the student has /10 /1
done and in depth study of the operational
aspects of the department.cosider if the student
has understood the functions of the forms
and fornats used, statistics calculated and
Described in details
5) SWOT analysis: please consider if the student /10 /1
has been able to make a detailed study of the
Strengths,weakness ,opportunities and threats
of the department trained in.
6) Conclusion: please consider if the dtudent has /20 /20
provided suggestions for improvement which
are practical and enforceable.
A. Total of report evaluation /70 /
B. Total of PPT presentation /40 /4
C. Total of viva-voce /70 /7
Grand total of A,B,and C /180 /180
COMPILED BY: Sonu16
8/4/2019 Le Meridien Ahmdabad Trininmg Report
17/205
Average /180
Consolidated marks obtained as per:
Form 1 = /420
Form 2 = /180
Total marks = /600
Date: signature of internal examiner/LC Faculty: Arvind
Gautam
Date: Signature of external examiner:
INDUSTRIAL TRAINING CERTIFICATE
COMPILED BY: Sonu17
8/4/2019 Le Meridien Ahmdabad Trininmg Report
18/205
COMPILED BY: Sonu18
8/4/2019 Le Meridien Ahmdabad Trininmg Report
19/205
LE MERIDIEN HOTEL
AHMEDABAD
COMPILED BY: Sonu19
8/4/2019 Le Meridien Ahmdabad Trininmg Report
20/205
ACKNOWLEDGEMENT
Named after Sultan Ahmed Shah and built by the Sultans of Gujarat to rivalthe architecture of neighboring kingdoms, the exhilarating city of Ahmadabadwas founded in the year 1411 and today the city boasts a proud and historicarchitectural tradition. Le Mridien Ahmadabad, boasting a panoramic viewof the Sabarmati River, is located at the confluence of the historic Old Cityand the bustling commercial district.
Le Mridien Ahmadabad offers guests a world of regal elegance, from the
marble floors and granite pillars in the lobby to the two capsule glass lifts.
Imbued with old-world charm, guest rooms and suites offer a stunning
panoramic view of the citys stately river
A choice location in the city of Ahmedabad. One address offers it all calm,
comfort, and convenience, with stunning views of the Sabarmati River. A
close proximity to the old walled city makes our hotel an ideal base to
explore the city's past, while its location in the heart of the commercial centre
affords convenience to those visiting Ahmedabad for business
Ahmedabad is the centre of Gujarats cultural activities where
diverse traditions of different ethnic and religious communities come together
to create a thriving, cultural tradition. The city presents a fascinating fusion of
COMPILED BY: Sonu20
8/4/2019 Le Meridien Ahmdabad Trininmg Report
21/205
the conventional and the contemporary from the age-old prestigious
centres for classical arts and dance to the posh and swanky line of
multiplexeswithcountlessentertainmentsources
There are numerous tourist attractions in and around Ahmedabad.
Sabarmati Gandhi Ashram is situated on the banks of Sabarmati River and
was founded by Mahatma Gandhi. The Juma Masjid is one of the most
beautiful mosques in India. Built by the city's founder in 1423, the mosque is
located in the centre of the old city. Rani Rupmati Masjid is a monument that
was built between 1430 and 1440.
The shaking minarets of Sidi Bashers Mosque are unique in its own way
when one minaret is shaken, other minarets vibrate too. Famous tourist
spots in and around Ahmadabad include the Akshardham temple, Law
garden, Science city, Bhadra Fort, and ISKCON temple. There are a number
of museums such as the Calico Museum, Lalbhai Dalapatbhai Institute of
Indology, and Utensils museum.
No matter what time of the year you visit, there is plenty to see and
do. Starting with Maker Sankrantis kite flying in January, the masti continues
only to peak at the nine-day long Navratri with Dandiya and Ras Garba in
November, followed by the dazzle and glitter of Diwali festivities, which last a
COMPILED BY: Sonu21
8/4/2019 Le Meridien Ahmdabad Trininmg Report
22/205
whole month.
Ahmadabad is well connected by air to most cities in India
and important cities in the world. The accessibility, spectacular tourist
locations, and friendly people will make your trip to Ahmadabad a
memorable one.
skills, knowledge & attitude to make a career as a successful
hotelier.
Last but not the last I would like to thank the god almighty by
whose grace it was possible.
LEMERIDIEN HOTELS OF INDIA DELHI
CHENNAI
MUMBAI
JAIPUR
BANGALORE
PUNE
COMPILED BY: Sonu22
8/4/2019 Le Meridien Ahmdabad Trininmg Report
23/205
COCHIN
AHMEDABAD
AND COMING SOON OF LEMERIDIEN HOTEL ARE
MAHABALISWAR AND LONAWALA
Guest Services
New Signature Breakfast Travel Desk Florist 24-Hour Front Desk Laundry Service Express Check-In Disability Accessible Facilities 24-Hour Concierge Service Multilingual Staff Bellmen/Porters Babysitting Service
Safe Deposit Boxes Express Check-Out Medical Services Available
Business Services
Business Services Currency Exchange
Internet Access Wireless High Speed Internet Access in All Guest Rooms INR 75 per
day Wireless High Speed Internet Access in Business Center INR 75 per
day
COMPILED BY: Sonu23
8/4/2019 Le Meridien Ahmdabad Trininmg Report
24/205
Some of the services and facilities above may not be available on a 24-hourbasis or without advance request. Fees on certain facilities/services mayapply.
.
INDEX
HOTEL OVERVIEW
FOOD AND BEVERAGE SERVICE
HOUSE KEEPING
FRONT OFFICE
FOOD PRODUCTION
CONCLUSION
COMPILED BY: Sonu24
8/4/2019 Le Meridien Ahmdabad Trininmg Report
25/205
LE MERIDIEN
HOTEL
AHMEDABAD
COMPILED BY: Sonu25
8/4/2019 Le Meridien Ahmdabad Trininmg Report
26/205
HOTEL OVERVIEW
LEMERIDIEN HOTEL AHMEDABAD
INTRODUCTION
Accommodation
COMPILED BY: Sonu26
8/4/2019 Le Meridien Ahmdabad Trininmg Report
27/205
63 Rooms Including- 2 Suites, 23 Executive Rooms
30classic rooms and 08deluxe rooms
DINING
Regency
- Multi Cuisine Restaurant.
Elaborate Buffet Lunch and
Live Music During Dinner
WATERFALL
- 24 Hour Coffee Shop
Bar
Crew lounge
COMPILED BY: Sonu27
8/4/2019 Le Meridien Ahmdabad Trininmg Report
28/205
Room Service
Round the Clock
RECREATION & LEISURE
Leisure Information :
COMPILED BY: Sonu28
8/4/2019 Le Meridien Ahmdabad Trininmg Report
29/205
Le Meridien Ahmedabad boasts the city's only fullyequipped gym, with running machines, steppers, bikesand weights and an indoor temperature-controlled
swimming pool, sauna steam and jacuzzi.Sports and Leisure Facilities :
Indoor temperature controlled swimming pool
Fully equipped gym
Massage
Sauna
Steam Jacuzzi
Swimming pool length is 48 feet and the breadth is 18feet.
Swimming pool water mixing withchlorine,hypochloride,sodium bisulphate
Features & Activities
Luxuriate in Club Caesars the health club and fitness centre thatcelebrates the good life. The wide range of facilities includes an elegant
COMPILED BY: Sonu29
8/4/2019 Le Meridien Ahmdabad Trininmg Report
30/205
indoor swimming pool designed in Romanesque-style, a steam sauna, andJacuzzi. Trained masseurs will pamper and rejuvenate you.
Other Facilities
Shopping Arcade
Travel Desk Services
Doctor on call
Laundry
Money Changer
Safe deposit lockers
COMPILED BY: Sonu30
8/4/2019 Le Meridien Ahmdabad Trininmg Report
31/205
ABOUT LEMERIDIEN HOTELS
The internationally renowned Le Mridien brand was established in 1972 byAir France "to provide a home away from home for its customers." The firstLe Mridien property was a 1,000-room hotel in Paris Le Mridien Etoile.Within two years of operation the group had 10 hotels in Europe and Africa.Within the first six years the number of hotels had risen to 21 hotels inEurope, Africa, the French West Indies, Canada, South America, the MiddleEast and Mauritius. The group continued to grow and, by 1991, the total
number of Le Mridien properties had risen to 58.
In late 1994, Le Mridien was acquired by UK hotel giant, Forte, which inturn was acquired by Granada Group plc in 1996. Through a merger in thesummer of 2000 between Forte's parent company, Granada Group plc, andglobal contract catering giant, Compass Group plc and the subsequentde-merger of the two companies in February 2001 the ownership of theForte Hotel Group and its three brands (Le Mridien, Heritage Hotels andPosthouse Hotels) passed solely to Compass Group.
In May 2001, Nomura International plc announced the acquisition of LeMridien Hotels & Resorts from Compass Group plc for 1.9 billion and LeMridien was merged with Principal Hotels, which was acquired in February2001. In December 2003, Lehman Brothers Holdings acquired the seniordebt of Le Mridien.
In November 2005, the Le Mridien brand and management fee businesswas acquired by Starwood Hotels & Resorts Worldwide, Inc. The leased andowned real estate assets were acquired in a separate deal by a joint venture
formed by Lehman Brothers and Starwood Capital (a company not affiliatedwith Starwood Hotels & Resorts Worldwide, Inc.).
The various chain of the STARWOOD hotels under the are:
COMPILED BY: Sonu31
8/4/2019 Le Meridien Ahmdabad Trininmg Report
32/205
SHERATON
WESTIN
FOUR POINTS OF SHERATON
ALOFT
W-HOTELS
ELEMENT
ST.RESOIS
LE MERIDIEN
LUXURY HOTELS
BLISS
LEMERIDIEN HOTEL
COMPILED BY: Sonu32
8/4/2019 Le Meridien Ahmdabad Trininmg Report
33/205
AHMEDABAD
COMPILED BY: Sonu33
8/4/2019 Le Meridien Ahmdabad Trininmg Report
34/205
INTRODUCTION
The food and beverage department is a major revenue-
producing department in any hotel. There should be a good
teamwork to bring out the success of the hotel and the staff should
work hand in hand to produce maximum output. In LEMERIDIEN
HOTEL AHMEDABAD the F&B department has an edge over
rooms division because of the major revenue earned from
banquets.
The various Food & Beverage service
outlets in Hotel Siddhanth are:
COMPILED BY: Sonu34
8/4/2019 Le Meridien Ahmdabad Trininmg Report
35/205
COFFEE SHOP : The coffee shop at Hotel Lemeridien
HotelAhmedabad service basically continental , Mexican,
Italian and Chinese Cuisine .
RESTAURANT : This is the multi - cuisine specialty restaurant
serves Indian dishes ( North- West Frontier & Hydrabadi ) .
BANQUET : This department of F & B specializes in arranging
party place on behalf of companys a individuals for holding big
parties , small get together , conferences or even pool side
parties .
ROOM (SERVICE) : It caters to the requirements of all the in-
houseguests , offering breakfast, launch and dinner and in-
between nears as well as beverages. It serves Indian, Continental
as well as Chinese specialties.
COMPILED BY: Sonu35
8/4/2019 Le Meridien Ahmdabad Trininmg Report
36/205
DUTIES & RESPONSIBILITIES OF F&B
DEPARTMENT
Food and Beverage Manager
Is responsible for the implementation of agreed policies or for
contribution to the setting of catering policies. In general he is
responsible for
1. Ensuring that the required profit margin is achieved for food
and beverage are in each financial period
2. The purchasing of all material required.
3. Ensuring that qualify in relations to the price period is
maintained etc.
Restaurant Manager
1. To oversee the proper arrangement of the tables, chairs,
service equipment, table settings.
2. He takes a briefing before each meal to inspect the
personnel appearance of staff.
COMPILED BY: Sonu36
8/4/2019 Le Meridien Ahmdabad Trininmg Report
37/205
3. To see the correct quality of food served.
Room service Manager
1. He goes through the room service pick up/ clearance file.
2. He checks the movement list sent by the front office.
3. It is his responsibility to see that all special items like
cookies, fruit basket, nut plates and drinks kept in the
rooms.
4. Scheduling the staff.
5. Handling guest complaints
6. Prepares duty rosters for the staff.
Banquet Manager
Is responsible for all the banquet l parties held in the hotel. He/she
ensures that all arrangements for banquets are made in
advance. He/she supervises the banquet party held in the hotel
and work being done by captains and stewards.
COMPILED BY: Sonu37
8/4/2019 Le Meridien Ahmdabad Trininmg Report
38/205
Request mangers is also responsible for setting booking,
arranging and serving of all banquet functions and arranging
local publicity after obtaining permission from the people
arranging banquet.
Banquet Supervisors
Senior Captains
Senior captains in respective restaurants are responsible for
proper arrangements in the guests and ensure that toad is served
in orders. They take the briefing for wait before every meal.
Captains
Works under senior captains. They are allotted some section
inmate restaurants or banquets. They are responsible to serve the
food for the guests and to present the bills for payment.
Steward
He acts by instruction for the captain. He/she generally plates upon
the table, cleans the table after each course some preparatory
COMPILED BY: Sonu38
8/4/2019 Le Meridien Ahmdabad Trininmg Report
39/205
tasks of cleaning is also carried nut by the steward.
24 HOUR COFFEE SHOP
ARE OPEN
Dining in Le Meridien
Hotel, Ahmedabad:
Dining in the charming ambience of the on-site multi-cuisine restaurant at LeMeridien Ahmedabad in Ahmedabad is an out of the world experience formany a gourmet. The restaurant offers sumptuous buffet breakfast. Here theguests have to literally tax their brains to come to a conclusion as to whichmouth-watering dishes to choose from the diverse variety of culinarypreparations.
The new coffee shop, has shifted at the LOBBY Level, open round
the clock that is for 24 hours . It serves all the different types of
cuisine s which includes Indian , Continental , Chinese , Tandoori
Mexican & Indian and various other items such as shakes, ice-
COMPILED BY: Sonu39
8/4/2019 Le Meridien Ahmdabad Trininmg Report
40/205
creams etc. In the coffee shop they also served alcoholic
beverages . In the coffee shop is also served in the fancy glass.
The ceiling is lighted with small & colorful chandeliers. The big
picture are hanged on the walls of the coffee shop, worth
There are a total maximum seating capacity of 35 guests . The
tables & chairs are made up of wood , which is very light in
weight . One man statue is also standing out there . The
billing machine is placed at the entrance of the coffee shop.
There is one set of television for the entertainment of the guest .
However there is one set of televisions for the entertainment of
the guest . However there is a draw back in the restaurant.
During the morning time for breakfast a buffer is laid out for
the guest to help himself . At fixed price plus taxes . Fresh
Juices are also served in coffee shop.
Regency - Multi Cuisine Restaurant
COMPILED BY: Sonu40
8/4/2019 Le Meridien Ahmdabad Trininmg Report
41/205
This restaurant has the distinction of having Delhi s most
widespread and largest buffet to lunch . The afternoon time is
very busy for the staff, as they have to handle the buffet
even though the guests serve themselves . 15 vegetable and
d 15 non- vegetable dishes, 11 desserts and a minimum of 15
salads . are served .. If a group of more than 10 people are
registered to have lunch.
The entire restaurant is decorated with antique pieces like
wooden, bronze and iron articles. The floor is made of pure
white marble and so are the walls . The walls are adorned
with classis paintings . The ceiling is topped with huge
chandeliers , which look graceful when the lights are turned
on. The cutlery used is pure silver and even the sow plates
used are too made of silver . Guests prefers the lavish
Indian dishes, which are considered to be amongst the best
in the city . However , the other dishes are also in great
demand by the guests.
COMPILED BY: Sonu41
8/4/2019 Le Meridien Ahmdabad Trininmg Report
42/205
REGENCY - MULTI CUISINE RESTAURANT
Multi cuisine restaurant with bakery & confectionery shop
Open 7.00 a.m. to 10.30 a.m. , 12.00 p.m. to 2.30 p.m. & 7.30
p.m. to 11.00 p.m.
Service sequence at Regency (Multi cuisine
restaurant)
1. Greet the Guest according to the time of day .
2. Check for his table preference and name .
3. Seat the guest .
4. Ashtray Are Required
5. Take the drink and water order .
COMPILED BY: Sonu42
8/4/2019 Le Meridien Ahmdabad Trininmg Report
43/205
6. Present the food menu and explain the specials .
7. Do the beverage and water service
8. serve the starters
9. Check for satisfaction.
10. Clear the starter plates.
11. Relay the cutlery and place the main course chutneys .
12. Serve the main course .Check for satisfaction.
13. Clear the main course plate and condiment .
14. Serve the toothpick .
15. Crumb the table if required .
16. Change ashtray regularly as per standard
17. present the menu
18. relay the cutlery
LEMERIDIEN HOTEL AHMEDABAD
CONFERENCE & MEETING
COMPILED BY: Sonu43
8/4/2019 Le Meridien Ahmdabad Trininmg Report
44/205
Room Service
The Room Service is a very important outlet of the Food and
Beverage department. It provides food and beverages guests in
their rooms as and when ordered by them. The food is served at
the exact time stated by the guest. To avoid any delays, there is a
separate Room Service elevator, used exclusively by the Room
Service staff to provide quick and efficient service to the guests.
Generally, food and beverage orders for 2 to 3 guest are sent
on Room Service trays which are set up with all the essential
cutlery and crockery. But if the order is for a number of items or
for more than 3 to 4 guests, special Room Service trolleys are used
to serve the order. These trolleys are collapsible and when
opened, have a round table shape. Below the tables are placed
food warmers which keep the food warm
There is a separate Room Service Order Takers cabin which
has 2 MICROS placed for Room Service Order Takers. As and when
the guest call is received, the order is taken by the Order Taker
COMPILED BY: Sonu44
8/4/2019 Le Meridien Ahmdabad Trininmg Report
45/205
(generally a lady) and a KOT is printed, which comes out at the
printer near the Supervisors desk. The rest of the KOT procedure
is same as other outlets.
After the order is served by the Room Service steward, a
courtesy call is made by the Room Service Manager to check with
the guest that everything is alright.
The room service consists of the following sub-departments :-
a) Room Service
b) Amenities Cell
c) Mini Bar
PROCEDURE
a) When a guest calls the Room Service, his order is taken by
the order taker who posts the entries into the computer.
b) The cheque is printed on a printer which is kept at the
supervisors desk.
c) This cheque has 4 copies KOT, Guest copy, Accounts copy
and F&B control copy.
COMPILED BY: Sonu45
8/4/2019 Le Meridien Ahmdabad Trininmg Report
46/205
d) The KOT and F&B control copy are taken off by the supervisor
and given to the kitchen and Room Service steward who lays
the trays or a trolley.
e) The breakfast is collected from the Room Service kitchen,
some of lunch, dinner items are picked up from Chins kitchen,
Main Kitchen .
f) After the food is picked up, it is kept on a tray which is kept at
the Supervisors desk. The Supervisor checks the order
before it goes to the room.
g) Accompaniments of different foods (Indian, Chinese) etc. are
also placed.
METHOD OF PAYMENT ACCEPTED
A bill is made when the items are transcribed from an order pad.
When a guest is ready to leave after finishing his meal & he is asks
for the bill, the waiter informs the cashier who then totals the bill &
give it to the waiter.
The waiter presents it to the guest in a folder on a salver. It
is made in two copies - one for the guest for his record & other for
the reference of the restaurant cashier.
COMPILED BY: Sonu46
8/4/2019 Le Meridien Ahmdabad Trininmg Report
47/205
Guest can do payments in three ways
1) Cash payment when the guest pays in cash the
same is taken along with the bill to the cashier then
gives the change (if any) & stamps the bill paid. The
change along with the bill is placed in the folder &
presented again to the guest.
2) CREDIT-CARD PAYMENT- the waiter takes the c/c
to the
Cashier who verifies the card & when he is satisfied with
the Verification he swipes the card & enters the amount
& gives the voucher for signature to guest. A copy of the
voucher is given to the guest along with the card.
GUEST SIGNATURE (FOR IN HOUSE GUEST) - When a guest
wishes to post the bill to his folio his signature is taken & he is
requested to clearly mention his name & Room no. The waiter
conforms it with the fo & gives a copy to the guest for his
reference.
COMPILED BY: Sonu47
8/4/2019 Le Meridien Ahmdabad Trininmg Report
48/205
8/4/2019 Le Meridien Ahmdabad Trininmg Report
49/205
e) The amenities to be placed in the rooms accounts to the
requisition in the fruit basket list
f) If there is a DND sign then a card is slipped under the door
informing that someone had come to place amenities and the
guest could call the Room Service.
ROOM SERVICE DOOR KNOB BREAKFAST MENU
CARD :
This card contains the Breakfast menu, the time at which the
order is required and the room number which has to be filled in by
the guest. The guest may tick the item he wants to order for
breakfast. The card is then again hung with the door knob outside
the room. The night shift staff of the Room Service collects all
these cards from outside the rooms and the order is thus sent to
COMPILED BY: Sonu49
8/4/2019 Le Meridien Ahmdabad Trininmg Report
50/205
the guest room at the stated time in the morning. Fresh door knob
menu cards are placed in the rooms by the Housekeeping
department.
BASIC TRAY SET-UP FOR TEA/COFFEE ORDERS:
Teacup
Saucer
Tea Spoon
Sugar Bowl
Tea Strainer with slop basin
Milk Pot
Tea Pot and a pot of hot water with a HOT WATER tag.
For Coffee, no hot water is placed separately.
While setting up a tray, the first thing that is
checked on the KOT is the number of guests according to
which the cutlery and crockery is placed. If the number of
guests is more than 4, then a Room Service trolley is set-
up instead of a tray.
COMPILED BY: Sonu50
8/4/2019 Le Meridien Ahmdabad Trininmg Report
51/205
Open Orders:These are orders for food items, which
do not appear on the menu i.e. those, which are not, listed in
the Micros e.g. curd and rice. Such orders are priced by the
Room Service Manager at his discretion
Wake up orders: Many a times, guests call up the Front
Office to request for a wake up call in the morning. They generally
order for tea or coffee to be sent at the stated time. The Front
Office forwards such orders to Room Service. Such orders are
referred to as wake up orders
Every morning room Mini Bar is checked for consumption
and replenished. The service personnel notes down each
consumption, and during departure or check out Room Service is
informed by the Front Office. The steward goes to the particular
room and checks for consumption and informs to the supervisors
and cashier and guest is charged accordingly.
FOOD AND BEVERAGE SERVICE
1. Problem:The turnover of service staff is very high in
COMPILED BY: Sonu51
8/4/2019 Le Meridien Ahmdabad Trininmg Report
52/205
the Manu Maharani which results in a heavy
investment on training and recruitment of new
staff.
Suggestion: It has been observed in favour of hotel it is
better to retain old staff then to recruit new because training of
a new staff is a long process.
2. Problem: Like in food and beverage production
department staffs in this department are
als less skilled and most of them are working
as casual
Suggestion: I would suggest that to deliver
better service
to the guest the staff has to be skilled and
training must
COMPILED BY: Sonu52
8/4/2019 Le Meridien Ahmdabad Trininmg Report
53/205
be given to them on a regular basis to
update them and
to make them perfect to deliver better
service to guest.
3. Problem: The menu card in restaurantdoesntgive
required information of dishes served and
the font size is small.
Suggestion: It is very important that a guest must read
important information about the dishes served in restaurant, so
the printed material should be at least 12points in font sizeand
have high brightness contrast stick to black or dark blue on
white.
COMPILED BY: Sonu53
8/4/2019 Le Meridien Ahmdabad Trininmg Report
54/205
4. Problem:staff in restaurant lacks the knowledge about
the dishes served in restaurant.
Suggestion: This could be overcome through training of the
staff and during briefing the captain must check the knowledge of
staff and should teach them about the dishes served.
5.Problem:Interaction between staff and guest is very less
Suggestion:This shows that the level of communication of staff
is bad and to get more business and for up selling a good
communication skill helps a lot.
COMPILED BY: Sonu54
8/4/2019 Le Meridien Ahmdabad Trininmg Report
55/205
LE MERIDIEN HOTEL AHMEDABAD
COMPILED BY: Sonu55
8/4/2019 Le Meridien Ahmdabad Trininmg Report
56/205
HOUSE KEEPING
COMPILED BY: Sonu56
8/4/2019 Le Meridien Ahmdabad Trininmg Report
57/205
HOUSEKEEPING-AN OVERVIEW
No work is menial. As far as the housekeeping is concerned it is the
backbone of the hotel. The housekeeping department is
responsible for the upkeep and maintenance of the entire hotel.
One of the first impressions, guest forms when he walks into the
hotel is a reflection on the housekeeping department how clean,
spick-n-span and well maintained are the surroundings. No hotel
can function without this department because it oversees
everything from the guest rooms, public areas, laundry, and linen
and horticulture and flower arrangement to maintenance of
housekeeping equipment, which is now becoming increasingly
high-tech.
works with cleanliness and hygiene of a hotel as well as all
ancillary services attached to it. It is also responsible for the
aesthetic upkeep of the hotel, for the guest first casts his vigil on
the dcor of the hotel. This is deciding factor as to weather the
COMPILED BY: Sonu57
8/4/2019 Le Meridien Ahmdabad Trininmg Report
58/205
guest likes the hotel for there is no second chance to make a first
impression. Therefore the housekeeping department place a very
important role in ensuring repeat clientele.
House keeping can be defined as the heart of the hotel. It is one of
the most important departments of the hotel. In fact no hotel can
run without the housekeeping department. It provides for a clean,
comfortable and safe environment. It has to co-ordinate with all the
other departments for the smooth functioning of the hotel. It
includes all factors that lead to comfort, cleanliness and service of
the people occupying the rooms in the hotel.
The main aim of the department is to keep the rooms appearance
appealing at all times and thereby push the room sales.
Cleanliness is the primary function of the department and the
secondary function includes the accessories that are added on to
the areas like flower arrangement, supplies etc. In hotels it takes
on organized approach and a technical understanding for the
housekeeping to cope up with the volume of work.
COMPILED BY: Sonu58
8/4/2019 Le Meridien Ahmdabad Trininmg Report
59/205
The Housekeeping department is spread all over the hotel. It has
floor supervisors and room attendants who carry out the cleaning
of the rooms. It also has a laundry for the washing and ironing of
clothes. It also has specialized crew such as Chandelier cleaners,
Carpet crew, Glass Cleaners etc. The department also has a
Housekeeping desk to monitor and operate all its activities.
Linen room
It is one of the most important sections in the HK. All the
departments depend on the linen room to get their linen and
uniforms laundered.
Linen Room supervisor heads the linen room. The soaked
linen is collected & counted in front of House Man for the right
count. The damaged and badly stained linen is kept aside.
Warning is issued to the person responsible. The description of
soiled item, soiled count, clean linen received, balances and other
COMPILED BY: Sonu59
8/4/2019 Le Meridien Ahmdabad Trininmg Report
60/205
remark is entered in linen exchange slip. Clean linen is given in
exchange against the number of soiled linen.
Rooms
Reckoned among the best five star hotels in Ahmedabad, Le MeridienAhmedabad in Ahmedabad stands for unmatched comfort where the guestsare pampered by the extremely hospitable and efficient staffs and luxuriouscomfort assumes a new significance. Advantageously located right in theheart of the business district, Le Meridien Ahmedabad in Ahmedabad is alsonot far from popular tourist attractions. Easily accessible from the airport, thehotel commands breathtaking views of the Sabarmati River.
Accommodation in LeMeridien Hotel,Ahmedabad:
The guests at Ahmedabad's Le Meridien Ahmedabad can stay put inelegantly appointed guestrooms that stand for total comfort. The intimateambience of the guestrooms not only gives you the feel of being at home,but the rooms are also appointed with a host of in-room amenities that
include high speed internet connectivity, in-room fax, luxurious bathrooms,telephone with direct dial and STD and ISD facility, mini bar and 42 inchplasma television with satellite channels
HOUSEKEEPERS REPORT
COMPILED BY: Sonu60
8/4/2019 Le Meridien Ahmdabad Trininmg Report
61/205
A Housekeeper has to prepare a report known as the occupancy
report in, which the current status of the room is given . All the
occupied room, vacant room , clear room, and rooms etc is listed
on this report . The report is prepared and sent to the reception
thrice in a day . These reports are then tallied with those of the
reception and the discrepancy report is then prepared basically
to know the latest position of the rooms. The report must have the
signatures of the supervisor who prepares and sends the report
down to the front office .
HOUSEKEEPING DESK WORK
COMPILED BY: Sonu61
8/4/2019 Le Meridien Ahmdabad Trininmg Report
62/205
The supervisor at the housekeepers desk has to do all the paper
work of the department. The floor supervisor give him or her the
general complaints on the phone. Complaints regarding the
rooms on various floors. Also the complaints in public area and all
the areas under the housekeeping department Then he writes
them down the complaints register and also files in the
complaint slip which is sent to the maintenance department on
a daily basis.
The complaints are noted down and depending on what time
they are received from the floor they are sent to the maintenance
department. The supervisor on the desk sends these complaints
thrice a day .In the day. The first thing in the morning that the
desk supervisor does is that of marking attendance and giving
out the duties to the staff. The supervisor then fills in a grooming
register. He also prepares a duty chart. The housekeepers report
better known , as the occupancy report is also prepared . This is
done twice in a day. The distribution of clean and vacant room to
the reception is also the job of the supervisor. He is one who
receives all the guest calls for special requests. He also enters the
lost and found articles in the register .
COMPILED BY: Sonu62
8/4/2019 Le Meridien Ahmdabad Trininmg Report
63/205
The following Register is maintained in H.K.
department
1.The Attendance Register: One with executive
housekeeper & one for in charge.
2.Key Register: Shows, which person has taken respective
key & they have to sign against it while taking it or
retaining it.
3.Duty Register: Floor room/Main/Room boy/Supervisor &
is to keep a track of the staff & the place they are working.
4.Maintenance Register: It gives the maintenance
request, type, area, slip number & pending jobs.
5.Flower Register: It gives details of flower ordered
purpose, date & cost etc.
6.MessageRegister: Room message/time/ordered
time/person attending/date to record in-house measures.
COMPILED BY: Sonu63
8/4/2019 Le Meridien Ahmdabad Trininmg Report
64/205
7.Lost & Founding Register: It gives details of lost &
found, date, by whom, when & where found, and how is it
disposed off.
8.Missing Item Register: It gives the list of items
missing from any part of hotel.
9.OccupancyReport: Room no./No. of
guests/Status/Name of guest/date/time/remarks. This is
prepared at control desk.
10. Red Slip Room Register: This keeps record of all
those rooms that have been taken on by maintenance dept. for
maintenance work & the time when given back to H.K. by them.
11. Log Book: Messages, which has to be conveyed to the
housekeepers by executive is written down in this.
12. Master File: Quotation files, budget files, occupancy
report files, house keeping monthly files etc. are in this file.
MECHANICAL & MANUAL EQUIPMENT USED
COMPILED BY: Sonu64
8/4/2019 Le Meridien Ahmdabad Trininmg Report
65/205
MANUAL EQUIPMENT
Cloth It can be used for wet cleaning, dry cleaning & protecting
surfaces.
1. WET CLEANING
a.Swabs: It is made from cotton cloth.
a.Floor Cloth: It is made of corner material.
b.Chamois leather: It is made from the skin of chamois
goat & is used for wet cleaning of windows.
c.Sponge: It is used for scrubbing the surfaces.
2.Dry Cleaning
a.Dusters or Flannels: Dusters are used for dusting of
all surfaces but flannels are made of softer material &
are used for highly polished surface (yellow cloth is
flannel).
COMPILED BY: Sonu65
8/4/2019 Le Meridien Ahmdabad Trininmg Report
66/205
b.Rags: They are discarded pieces of cloth used for
polishing and are disposed of after use.
c. Newspaper: It is used for buffing of windows panes &
glass surfaces.
3.Cloth used to protect surfaces
a.Dust Sheets: Made of cotton material & are normally
discards from the linen room. They are used for covering
furniture & surface when not in use to prevent layers of
dust setting on them.
b.Hearth Cloth: These are made of Hessian fabric used
as American cloth, comes in various sizes & it is used to
protect the carpet when a fireplace is being cleaned.
COMPILED BY: Sonu66
8/4/2019 Le Meridien Ahmdabad Trininmg Report
67/205
c. Bucket Cloth/Splash mat: Similar to hearth cloth
but smaller in size, used by anybody using a bucket to
prevent the mark of the bucket on the carpet.
d.Druggets: Made of coarse linen of fine canvas & may
be in the form of a carpet square or a runner. This is
used to protect the floor during re-decoration.
BROOMS & BRUSHES: - They are designed to remove dry soil
& water.
They are basically of 3 types: -
Hard
Soft
Scrubbing
a. W.C Brush It consists of nylon bristles embedded in wooden or
plastic handles for hygienic
reasons.
b. Carpet Brush Bristles are thicken coaster & may be of
annual origin.
COMPILED BY: Sonu67
8/4/2019 Le Meridien Ahmdabad Trininmg Report
68/205
c. Long Handle Scrubbing Brush It consists of a long
bamboo attached to a wooden base.
d. Cobweb Brush It consists of a nylon bristles on a long handle
used for removal of dust cobweb above stretch level.
e. Long Handle Mop It consists of a long bamboo attached to a
wooden base with twisted cotton fibres.
Necessary precaution while using the above
mentioned items: -
Brooms & brushes should never be kept resting on bristles.
Bristles should be cleaned & dried before storage.
When cleaning stiff bristle brushes the last rinse should be
with cooled salted water to keep the bristles stiff.
CONTAINERS: -
a. Chamber mail box/Caddy Box It was originally made of
wood or metal, but nowadays it is made of plastic, it consists of a
box with a handle & a fitted tray to keep small items.
COMPILED BY: Sonu68
8/4/2019 Le Meridien Ahmdabad Trininmg Report
69/205
b. Dustpans It is used to collect gathered dust with a brush or
a broom.
c. Dustbin They are normally provided for back areas &
guestrooms usually made of plastic.
d. Chamber maids trolley It is used when a main section is
to be cleaned. A trolley is a large conveyance, which has 2 bags &
various shelves for storage of linen & other supplies.
VACUUMING: -
Take the vacuum cleaner to the farthest corner & move
your way back to the door.
Cover all exposed areas of the carpet including under
tables, chairs, behind the door & inside the wardrobe.
FINAL CHECK: -
Stand at the door & visualize the room.
Close all the windows.
Close the door & indicate room status on the sheet.
COMPILED BY: Sonu69
8/4/2019 Le Meridien Ahmdabad Trininmg Report
70/205
MECHANICAL EQUIPMENT
a. Upright type vacuum cleaner: It is suitable for rooms but
doesnt have any attachment used only for dry-pick-up. In this type
of vacuum cleaner the bag or dust bag for collection of soil or dirt
is attached on the handle of machine.
b. Small size tank type vacuum cleaner: It is used for
room cleaning is very effective & used for dry dust pick up
normally comes with attachment of crevice nozzle.
c. Wet pick-up vacuum cleaner: It is used for wet cleaning.
Nylon filters for wet pick-up. To use one has to ensure that the staff
is correctly trained for the use of this vacuum cleaner.
COMPILED BY: Sonu70
8/4/2019 Le Meridien Ahmdabad Trininmg Report
71/205
d. Dusttete/Small hand vacuum cleaner: It is used to
clean an upholstery, mattress & can be used for cotton or fabric
wall covering.
e. Pile lifter: It has two motors & is extremely strong in action.
Pile is also known as a face of the carpet. Because of the strong
suction power from the two motors it makes the pile stand up
better.
f. Shampoo machine: It is used to shampoo the carpet.
g. Floor buffing machine: With the help of soft pads these
machines apply floor polish on the floor & a thin film of polish is
evenly spread.
h. Floor Scrubbing brushes: This can scrub, shampoo &
polish the floor.
COMPILED BY: Sonu71
8/4/2019 Le Meridien Ahmdabad Trininmg Report
72/205
JOB DESCRIPTION OF HOUSE KEEPING STAFF
1. EXECUTIVE HOUSEKEEPER -
This is one of the must important
position in the hotel since it carries responsibilities for cleanliness,
maintenance & aesthetic appeal of the hotel so that they are
desirable & in a saleable condition. A good housekeeper must
possess -
- A degree of tact
- Good organizing ability
JOB DESCRIPTION -
Title Executive housekeeper
Reports to General Manager
Directly (supervises) - All the house keeping staff
COMPILED BY: Sonu72
8/4/2019 Le Meridien Ahmdabad Trininmg Report
73/205
8/4/2019 Le Meridien Ahmdabad Trininmg Report
74/205
8. Languages (Written & spoken) generally English Hindi &
local language.
9. Personality consideration Must display leadership
skills
10. Pervious experience - minimum of six years worked as
deputy housekeeper or in charge of a hospital or a hostel or a
college.
11. Special Requirement Floral display, interest in
horticulture, good knowledge of interior design.
ROOM ATTENDANT
JOB DESCRIPTION: -
Title Room attendant/chamber maids (womens)
Reports to Floor supervisors/public area supervisor
Supervises Houseman & trainees
Co-ordinates with house-keeping control desk
COMPILED BY: Sonu74
8/4/2019 Le Meridien Ahmdabad Trininmg Report
75/205
JOB SPECIFICATION: -
1. Educational qualification - A high school pass.
2. Other skills - Able to speak & understand English., high
standard of hygiene, well gloomed & no hesitation of cleaning
of the rooms & Bathrooms.
RESPONSIBILITIES OF HOUSE KEEPING DEPARTMENT: -
1. To create a clean & healthy environment to promote sales.
2. To look after the hotel property.
3. To co-ordinate with the interior decorator & architect to give a
new look to hotel.
4. To select, control & store equipment & supplies.
5. To select & train staff to work effectively in house keeping
department.
6. To organize daily, weekly & periodically cleaning schedule of
guest room & public area.
7.To pay attention to clean, co lour & lighting arrangement in
order to create a harmonious & pleasant atmosphere
COMPILED BY: Sonu75
8/4/2019 Le Meridien Ahmdabad Trininmg Report
76/205
8/4/2019 Le Meridien Ahmdabad Trininmg Report
77/205
COMPILED BY: Sonu77
8/4/2019 Le Meridien Ahmdabad Trininmg Report
78/205
PUBLIC AREAS
Public area comprises of main lobby, clock room restaurants,
swimming pool, executive office etc.
There are one supervisors who are in-charge of public areas
for the morning and evening shift. In the morning there are 06
houseman working under the supervisor. The houseman are
assigned with the cleaning of particular areas. The cleaning of the
restaurant is done before mis-en-place starts.
The cleaning of the public areas has to be well planned. It
should be cleaned when there's no rush causing minimum
inconvenience to the guest.
The spotting of the carpets is done once in a month. The
lobby should be cleaned during nights as it would not cause
inconvenience to the guest. The spring cleaning and scrubbing of
the public areas in done by the night shift staff. The carpets and
COMPILED BY: Sonu78
8/4/2019 Le Meridien Ahmdabad Trininmg Report
79/205
upholstery of the restaurants is done everyday by the morning shift
staff.
The work on the floor is divided into two categories of workers:-
a. Public area Supervisor .
b. House man.
c. Cloak Room Attendants
Public Area Supervisor
Firstly in the morning shift, supervisor checks the logbook for any
pending area cleaning of the last shift. There after , he disturbs
the public area cleaning accordingly, supervisor any special
decoration or arrangement in the banquet hall, decoration in the
lobby on account of special occasion. He checks for all the
maintain required in the public area for example polishing
required, any fittings to be fixed, electrical complaints , etc.
Cloak Room Attendants :
COMPILED BY: Sonu79
8/4/2019 Le Meridien Ahmdabad Trininmg Report
80/205
Cloak room attendants for both ladies & gents guest cloakrooms
are also appointed by the housekeeping their involve.
1. keeps the guest cloaks room spic & span
2. Replenish guest cloak room supplies like :
i. Hand towels.
ii. Face towels
iii. Liquid soaps
iv. Moistrizers.
v. Toilet rolls .
3. Help the guest if required .
4. Inform the housekeeping desk of any complaints regarding
the guest cloakroom.
GUEST AMENITIES
COMPILED BY: Sonu80
8/4/2019 Le Meridien Ahmdabad Trininmg Report
81/205
Given below is a list of the various amenities provided to the
guests in their room. ( Supplies )
Soap ------2
Shampoo----2
Bubble- bath
Moisturizer
Shower- cap
Soap- suds
Tissue Paper
Hangers-----6
Toilet supplies
Not working or t.v. is out of order. Etc. There are lists of
complaints, which are taken down by them. They are as follows :
Toilet or lamp (s) bulb fused.
Tubelight not working .
Telephone, t.v. out of order.
Fridge not functioning .
Furniture broken
COMPILED BY: Sonu81
8/4/2019 Le Meridien Ahmdabad Trininmg Report
82/205
Glass cracked .
W.C. Seat covers loose.
Flush leaking .
Main door lock defective .
Carpet torn.
Sheercurtain to be replaced & so on.
Any sight fault too is down by then and these complaints are then
sent down to the maintenance department these complaints are
sent to maintenance thrice a day, The floor supervisor has to
clear rooms and give them for to the desk where the room status
given to the reception .
The curtains also have to be looked after by them. The skirting of
each room also has to be neatly cleaned. Even the under bed are
checked in order to locate any kind of unwanted item in the room.
The supplies in the room have to be replenished by the
housemen. Then of course the toilet has to
COMPILED BY: Sonu82
8/4/2019 Le Meridien Ahmdabad Trininmg Report
83/205
EQUIPMENTS USED IN LAUNDRY
1. steam press
2. Washing machine
3. Flat press
4. Hydro extractor
5. Suzies
6. Tumbler (Dryer)
7. Calendar
8. Folding machine
9. Dry cleaning Machine
A hotel may operates its laundry service through
In house laundry.
ROOM SUPPLIES
Letter heads -------4
Geeta & BIBLE
Mineral Water bottle ----2
Glasses ----2
COMPILED BY: Sonu83
8/4/2019 Le Meridien Ahmdabad Trininmg Report
84/205
Confidential ----1
Candle ------1
Match Box------2
Envelopes ----4
Pens-----2
Breakfast card-----1
Room- service menu card
Comment card
Sewing kit
Telephones-----3
CLEANING OF THE ROOM
Leave the door wide open until work in the room is completed.
Turn on every light, if any bulb is burned our report
immediately and switch off the lights.
Immediately report any damage to the room, furniture and
equipment.
COMPILED BY: Sonu84
8/4/2019 Le Meridien Ahmdabad Trininmg Report
85/205
Any article left by the guest in a departure room should be
reported immediately.
Hang any article of clothing found on the bed, chaffers or
furniture, neatly in the closet.
Printed material, magazines and other papers, which are not in
the waste paper basket, should be placed neatly on the
dresser.
Empty all the ash trays in the waste paper basket spread a
newspaper on the carpet and empty your waste paper basket
on it. Never put your hand inside the basket (there might be
BLADES INSIDE), make sure cigarette butts are not burning
before you wrap the waste the waste in the newspaper dropped
there by mistake.
Gather all soiled linen and other waste from the bathroom strip
the linen from the bed, shake the linen out thoroughly over the
bed to make sure that no clothing or other articles are mixed
with the linen.
Should the bed lined, mattress are wet, stained or torn report it
at once.
COMPILED BY: Sonu85
8/4/2019 Le Meridien Ahmdabad Trininmg Report
86/205
Gather all soiled linen in bundle and take it to the hamper on
your trolley. Be carefully not to overload the hamper.
Bring the clean linen and make the bed.
Check and replace the guest supplies.
Clean the wardrobe shelves and rod. Keep 08 hangers in room.
Keep three laundry bags on the top shelf with laundry lists.
Dust the inside doors, wardrobe floor and corners.
Open the dresser drawers and clean them. Place the prescribed
guest supplies in the appropriate drawers, the item and amount
is given on your checklist.
After providing the night service, keep the bed spread on the
top shelf of the wardrobe the luggage rack in case shelf has no
space.
BATHROOM
COMPILED BY: Sonu86
8/4/2019 Le Meridien Ahmdabad Trininmg Report
87/205
Remove all the guest and Hotel article from the marbles top of
the wash basin i.e. gargle glasses, ashtray etc.
Remove soiled linen including bath mat and rug.
Clean the light fixtures.
Clean the mirror with wet cloth and then give shine with old
newspaper.
Clean the wash basin and marble top with VIA and sponge tines
with tap water and dry it with towel duster. Replenish guest
supplies and it arrange neatly guest and hotel articles removed
in step no. 1.
Clean water clots with Vim and brush from inside and outside.
Sufficient phenol may be used to the W.C. keep three hygienic
bags at the neck of water closet, close seat cover and put on
satire band.
Wipe and dry show curtain with towel duster and keep away
when washing the bathtub.
Washing bathtub with VIM and brush, rinse with clean water and
dry with towel duster.
Empty and clean the laundry basket
COMPILED BY: Sonu87
8/4/2019 Le Meridien Ahmdabad Trininmg Report
88/205
Spread shower curtains and place it in the bathtub.
Clean the bathroom/floor with Vim and dry with mop.
Replace fresh bathroom linen.
Always check while cleaning taps, shower and sanitary fitting in
the bathroom for leakages and proper functioning (Thinner may
be used to give shine).
WASH BASIN
Toughly chain the inside and outside the basin. Stopper chain and the
water outlet should be cleaned properly. All the chrome fixtures
should be dried with a clean cloth to remove water spot.
TUBE AND SHOWER
Test water closet, seat and seat cover must be cleaned inside and
outside. Clean the set hinges and flush valve, clean and wipe dry
the sear and use the hygienic band in departure rooms. Disinfect
COMPILED BY: Sonu88
8/4/2019 Le Meridien Ahmdabad Trininmg Report
89/205
W.C. with phenol. Never use water from toilet for cleaning purpose.
Dust inside the bathroom door. Wipe off the soiled places.
Equipment used on the floor should not be use in the tub and wash
basin.
Replace the rug and bathmat. Turn off the lights and close the
door.
DUSTING
Dust the room completely starting with the entrance, door
frame work around the room. Dust all doors, door frames, pictures
windowsills and frames. Dust furniture makes sure nothing is left
there. Dust bed board lampshades and based and telephone.
FRESHENING UP THE GUEST ROOM AND
BATH
Air out the guestroom.
COMPILED BY: Sonu89
8/4/2019 Le Meridien Ahmdabad Trininmg Report
90/205
Empty ashtrays.
Empty wastebaskets and bin.
If the guest has had service, remove the glasses.
If the guest has had the room service, remove trays.
Check the bathroom for cleanliness.
Replace used towels.
Check bathroom supplies and replenish exhausted items.
Empty the bathroom wastebasket/bin.
Close the curtains.
Turn on the bedside lights.
If a bed has been placed in the room, make sure to supply enough
towels, soaps and glasses for extra person.
Wish the guest, have a pleasant evening Sir/Madam.
Switch on the lights and air conditioning to low.
Check for fused bulbs.
Fold the bedcovers neatly and place either on the luggage track or in
the closet.
Turn one corner of the blanket, together with the second and the
COMPILED BY: Sonu90
8/4/2019 Le Meridien Ahmdabad Trininmg Report
91/205
third sheet, side closet to the nit table.
Place a breakfast and the good night amenities on the pillow.
Clean out the dirty ashtrays, glasses and empty waste paper
baskets/binges.
TURN DOWN THE BED
Pull the night spread gently back, exposing the pillows.
Fold the spread in a three way fold.
1. Top toward the bottom of the bed, approximately of
the way down.
2. Bottom towards the head of the bed, approximately of
the way up.
3. Fold the right side to the center.
4. Fold the left side to the center.
COMPILED BY: Sonu91
8/4/2019 Le Meridien Ahmdabad Trininmg Report
92/205
5. Fold one more time and you have a folded spread that
will fit on the closet chief, baggage bench or in the dresser
drawer.
6. Pull back the second sheet, blanket and the third sheet
in operation, in to triangle.
a) Double bed room occupied by two persons, follow
the same turn down procedure on both sides of the bed.
b) Twin bed rooms occupied by one person, turn down
bed nearest to bath room. Turn down the bed facing the
night table.
c) Twin bed room occupied by two persons turn down
each the bed facing the night table
Place the Good Night amenities on the pillows.
KNOWLEDGE
COMPILED BY: Sonu92
8/4/2019 Le Meridien Ahmdabad Trininmg Report
93/205
House count position of the house for next week.
Group arrivals/departures.
Through knowledge and Front Office systems.
Mail, postage rate information.
Taxi fare/Distance in cut.
Layouts of hotels and surroundings.
In depth knowledge of room types & facilities.
ATTITUDE
Sincere
Honest
Hardworking
Alert
Sensitive to Guest needs
Discipline
If a guest is a repeat visitor then his history number must be fed.
COMPILED BY: Sonu93
8/4/2019 Le Meridien Ahmdabad Trininmg Report
94/205
Reservation number is generated and is retained till 3 days after
the guest has checked out.
HOUSEKEEPING OPERATING PROCEDURES
KEY CONTROL
Strict and positive control should be maintained over all hotel
keys at all times.
FLOOR MASTER (Identification FM):
These keys will open every door on a given floor including floor
pantries and will be issued in single sets.
COMPILED BY: Sonu94
8/4/2019 Le Meridien Ahmdabad Trininmg Report
95/205
DISTRIBUTION:Floor Supervisors
Room attendants all floor master keys will be held in a locked key
cabinet in the house keeping office except sub custodies to the
appropriate room attendant during the normal worked by the floor
supervisor. A key control 100 book will be kept for the purpose of
maintaining control of the key issued.
The floor supervisor held responsible for those section sets,
which are checked out from the key cabinet if a signature in his
keys each by initiating opposite the room attendants name and
the key set number.
RESPONSIBILITY:
The loss of set MASTER KEYS which can open every door on one or
floor in the hotel is a very serious matter and could result in the
eventual loss of thousands of rupees worth hotel and/or guest
property should the key fall in to the wrong hands. It should be
remembered that the loss of master key is grounds for the
COMPILED BY: Sonu95
8/4/2019 Le Meridien Ahmdabad Trininmg Report
96/205
immediate and automatic termination of employment should there
be indication of the carelessness or negligence on the party of
anyone in the dying of key control custody.
KEY CONTROL:
1.When not on use, all keys should be kept in a day cabinet.
2.Set of key should only be issued to appropriate employment,
as needed each day, at which time they sign for their on a key
control logbook.
3.The key cabinet must be kept locked all times when the area
is left unattended regardless of the time.
4.Keys should not be removed form the property be an
employee who signs out custody for PM and daily basis during
the day after they have signed for the set of keys, they must
return their keys in while they are off the property.
5.The employees will sign for the keys by identifying the set
using their complete in the key log.
6.Keys will be checked in to the housekeeping office, evening
COMPILED BY: Sonu96
8/4/2019 Le Meridien Ahmdabad Trininmg Report
97/205
floor supervisor duty at the working sheet will sheet will
acknowledge receipt of all keys on the log with their initials.
7.All keys should be sight inventoried by the Evening Floor
Supervisor integral at the end of the evening shift. Any loss or
discrepancy will be reported immediately to the Executive
Housekeeper.
8.At the end of each working day, keys are to be placed in the
key cabinet locked, and the housekeeping office locked.
9.There is a special set of keys designated as the opening key.
This set of keys will have a key to the housekeeping office in
which the key cabinet is kept under lock. This set of keys can be
left in the custody of the front desk (night) Manager when the
house keeping office is locked. They will be picked up each
morning by the morning shift supervisor in charge of the
opening house and will be returned to the Front Desk (night)
Manager at the end of the evening shift.
SPECIAL, CONCERN:
The above specified policies and instruction are provided for
COMPILED BY: Sonu97
8/4/2019 Le Meridien Ahmdabad Trininmg Report
98/205
the protection and security of all employees, as well as the
protection from the consequence of lost keys.
PREPARATION:
Obtain night report list from the supervisor, indicating the number
of rooms occupied and expected arrivals.
Collect appropriate turn down amenities that will be placed on
each pillow (amenities may including such items as: Good night
note, Mints, Chocolate, Flowers, Liqueur etc.).
Assistant must possess the quality of politeness, promptness and
willingness to help the guest.
PROCEDURE FOR ENTERING A ROOM
1. Do not enter the room if the DO NOT DISTURB Sign is
displayed on the room door. Check the door later and re check
again while you are on duty.
2. If you have not been able to enter the room within a certain
time (which you will be told later), report it to your floor
COMPILED BY: Sonu98
8/4/2019 Le Meridien Ahmdabad Trininmg Report
99/205
supervisor. There would be a chance that the guest may be sick.
The floor supervisor should check the checking in time for the
guest. Never go off duty without reporting any or all room you
have not been able to clean.
3. Always knock at the door before entering the room. Unlock
the door by means of the floor master key and open it slowly
and knock. Fagin should the guest be sleeping, withdraw quickly
from the room. If the guest is awake, announce Housekeeping
room attendant and ask if he would like to have his room
cleaned.
4. If you have been making a room in the absence of the
guest and the guest returns before your work has been finished,
always ask him whether he wants you to continue or return
later.
5. Occupancy report: The Hospital Assistant make an
occupancy report which gives the following information:
a) Occupied and slept in
b) Occupied but not used
c) Vacant Room
COMPILED BY: Sonu99
8/4/2019 Le Meridien Ahmdabad Trininmg Report
100/205
d) Departure Room
e) Out of order
f) Number of persons in the room
g) Scanty baggage
ENTERING ROOM:
Knock on the door 3 times with your hand and not with the key.
Announce yourself by saying Good evening Housekeeping.
Pause for a few minutes for the guests response. If there is no
testiness, repeat the procedure before entering the room.
If guest responds, introduce yourself and request permission to
effect evening service by saying Good Evening Sir/Madam (guest
name to be used whenever possible). May I service your room?
If guest agrees proceed with the service.
FLOORS:
COMPILED BY: Sonu100
8/4/2019 Le Meridien Ahmdabad Trininmg Report
101/205
Vacuum the carpets thoroughly get under every place of furniture
sure nothing is left there. Clean the corners with the Hoover pipe.
Take a last look to check all picture straight, furnitures in proper
curtains adjusted telephone cord untangled lampshades straight
and the WA lamp cord, properly placed for safety appearance.
WEEKLY CLEANING:
Some items in guest rooms do not necessarily require daily
attention they must be done weekly. Among these are changing
the papers in the drawers, polishing the brass lamps, moving
furniture out from the wall, carpet under bed, furniture, air
conditioning frill and bathroom rube light grill can be cleaned.
SAFETY PRECAUTIONS:
COMPILED BY: Sonu101
8/4/2019 Le Meridien Ahmdabad Trininmg Report
102/205
Try to develop safety conscious habits and keep yourself and out of
hospitals. In case of a fire, ring up the exchange, giving your name
and designation and side of the fire and also the type and the
place.
CREATING A FRIENDLY ATMOSPHERE:
This means that we must create on atmosphere of friendliness and
not familiarity with the guest. You must wish a guest when he
comes in contact with you always greeted the guest with a smile.
The hospitality discrepancy report. The Hospitality Assistant should
check all rooms except rooms displaying DO NOT DISTURB sign for
making the occupancy report.
HOTEL EQUIPMENT:
The Executive Housekeeper issue the Hospitality Assistant proper
equipment like Vacuum, cleaners, Scrubbers etc, for them to do a
COMPILED BY: Sonu102
8/4/2019 Le Meridien Ahmdabad Trininmg Report
103/205
good job. All these equipment cost a lot of money to the Hotel. He
should follow all instructions regarding use of these equipment
carefully taking positive steps to see that these equipment are not
mishandled or carelessly used.
LINEN CLOSETS:
These linen closets are maintained on each floor. In these closets,
all kinds of bed linen, Towels and guest supplies are kept for use in
the rooms. The idea behind having these closets on the floor is to
have speedy and efficient supply of linen, towel and guest supplies
to the room. These stocks of linen towels and gu8est supplies are
replenished every morning and every evening. Every morning
before a Hospitality Assistant goes to the rooms he stacks up all
the stocks required for the complete sets of rooms he is
responsible for cleaning.
SAFETY PRECAUTIONS:
COMPILED BY: Sonu103
8/4/2019 Le Meridien Ahmdabad Trininmg Report
104/205
1. Always put on the light before entering a dark room. You
might bang against an object in the dark and hurt yourself.
2. When removing wastes from the baskets, empty them
upside on a old newspaper. It might contain razor blades or
sharp objects like pin or broken glass.
3. Watch out for razor blades when cleaning bathrooms.
4. Carelessly handling furniture there by getting splinters.
5. Be careful and alert of broken glasses on the floors
before cleaning them by hands.
6. Dont leave electric cords for someone trip over.
7. When opening and closing doors, you should hold the
door by the knob and not by the edge.
8. While cleaning window glass in guest room from, outside
use safety belt.
Possession while on duty. Hand it over to the Executive
Housekeeper after your duty.
COMPILED BY: Sonu104
8/4/2019 Le Meridien Ahmdabad Trininmg Report
105/205
ADVANTAGE OF YOUR JOB
GUEST SATISFACTION:
Your job gives proper shape and cleanliness to the rooms. The
result is that when the guest enters the room and observes a
clean, fully carpeted room with all the decorations it makes him
happy. He feels he is at home and gives him a feeling of being
looked after.
PROFESSIONAL KNOWLEDGE:
We in this training program impart professional knowledge about
the entire work of the HA. This helps you to perform your job
effectively.
EFFICIENCY:
You must do a good professional job in the rooms cleaning of a
room must be done strictly in accordance with the procedures
laid down by the Management. Not a speck of dust if left out in
COMPILED BY: Sonu105
8/4/2019 Le Meridien Ahmdabad Trininmg Report
106/205
any come of the or on furniture.
The hospitality Assistant must always attempt to finish of
cleaning a room quickly not forgetting any cornet of articles of
furniture of light left unclean.
REPORTING FOR WORK:
1. Always be punctual.
2. Always time your watch to be in the Hotel at least 10
minutes before your duty or.
3. Always apply for leave.
4. Do not absent yourself from duty.
UNIFORM:
1. Change your uniform daily.
2. Do not come to the floors with dirty. Stained crushed
uniforms.
3. Try to avoid staining your uniforms.
BATHROOM:
COMPILED BY: Sonu106
8/4/2019 Le Meridien Ahmdabad Trininmg Report
107/205
(a) Clean the light fixture.
(b) Clean the shelves and racks with a cloth.
(c) Clean the tub, basin and WC with VIM only.
(d) Chrome fixture should be dried with a clean cloth to remove
meter spots.
(e) Clean the wall tiles.
(f)Clean the bath fixtures.
(g) W.C. seat cover, Hinges, Flush Valve should be cleaned, dried
and closed with band.
(h) Bathroom and room should be dusted properly.
(i) Mirrors cleaned with damp paper.
(j) Flit the bathrooms with spray.
(k) Brush all furniture and lampshades.
(l) Hoover the carpet. Last look to check the room. All pictures
straight, curtains adjusted, telephone cord untangled.
Lampshades straight and leaning to the wall. Lamp cords placed
properly for safety and appearance.
(m) Never go off duty without reporting any room you have not
COMPILED BY: Sonu107
8/4/2019 Le Meridien Ahmdabad Trininmg Report
108/205
been able to clean.
YOUR JOB AND ITS IMPORTANCE
The job of a Hospitality Assistant is to clean a room so that it can
be sold again to the guest. If a room is not cleaned it can not be
sold to guest. This means a loss to the Hotel. The job of Hospitality
Assistant is as important as any other job, in some cases more
important than Managers and Housekeepers.
COMPILED BY: Sonu108
8/4/2019 Le Meridien Ahmdabad Trininmg Report
109/205
MASTER KEY AND ITS HANDLING
The Hospitality Assistant also keeps the floor Master key. While is
itself is a very important aspect of your job.
This key should under no circumstances be given to anybody
whether it is a guest or an employee.
It a guest request to unlock a room, direct him courteously and
politely to the Senior Bell Captain in the Lobby, never leave the
floor master key out off your.
Check out time is the same as check in time, it is usually 12 NOON
in India, but it can be any time i.e. fixed by the Hotel when the
charges fee the new day are levied.
Depending on the system of the hotel, and the relations between
the hotel and the guest the charges for half a day or full day for the
period either before or after the said check out time are charged.
The charges in the Hotel are based on different systems.
(a) E.P. European Plan Room only
COMPILED BY: Sonu109
8/4/2019 Le Meridien Ahmdabad Trininmg Report
110/205
(b) C.P. Continental Plan Rooms plus Breakfast
(c) A.P. American Plan Room with 3 meals included
in the charge.
(d) M.A.P. Modified America Plan Room plus
Breakfast any one meal.
In hotels where meals are included in the Room charges or in case
of Banquets or large parties or Buffet a set Menu for fixed price is
called table de hotel. The other way of charges for food is
separate for each dish according to your orders A La Carte.
DUTIES OF HOSPITALITY ASSISTANT:
1. Reporting for work: Always be punctual, change in to youre
uniform and report in Housekeeping roll. Get your keys and go to
your respective floors.
2. Check your Equipment: Before starting your work, make sure
your trolley is stocked with the proper amount of supplies for the
day.
COMPILED BY: Sonu110
8/4/2019 Le Meridien Ahmdabad Trininmg Report
111/205
3. Check the departure rooms and also look for any make my
room cards on the knobs. (Guests wanting service) Card rooms
to be cleaned first.
4. Morning occupancy report should be made at 9.00 a.m. Check
all the rooms except with the DO NOT DISTURB sign for:
a) Occupied and slept in
b) Occupied but not used.
c) Vacant room
d) Out of order (Repair)
e) Number of persons in one room
5. Before entering a Guests room
a) For the occupancy list, ring the bell once, wait and ring it
again. If there is no response unlock the door slowly and ring
the bell again. Should the guest be sleeping. Withdraw quickly
from the room. If the guest is awake politely announce H.K.
and that you are making the room list. DO NOT RING THE
BELL IF THE ROOM HAS A DO NOT DISTURB: SIGN ON or
Room is Bauble locked.
COMPILED BY: Sonu111
8/4/2019 Le Meridien Ahmdabad Trininmg Report
112/205
b) For making up the room follow the same procedure of
ringing the bell. It the guest is sleeping close the door quickly.
If he is awake ask him politely. If he would like to have his
room cleaned.
c) Should you be making a room and guest returns before
your work is finished, always ask him whether he wants you to
continue or not.
6. Entering a room:
a) Leave the door wide open until your work in the room is
complete.
b) Turn on every light, check for fused bulbs and then turn
them off.
c) Report ant damages to the room, furniture and
equipment.
d) If you find any article in the departure room, report it
immediately it might be possible to return the article to the
guest before he leaves.
e) Hang any clothing found on the bed, chairs or furniture
neatly in the wardrobe.
COMPILED BY: Sonu112
8/4/2019 Le Meridien Ahmdabad Trininmg Report
113/205
f) Dry the shower curtain in the bathroom.
g) Collect all the soiled linen and other waste from the
bathroom. Scrip the linen from the bed. Shake it thoroughly
over the bed to make sure no clothing or other articles are
mixed with the linen. Make the bed.
h) Check and replace all the writing material and
magazines.
i) Open all drawers and clean them. Place the guest
supplies in appropriate drawers. The amount of each item is
given on the attached check list as per each Hotel custom.
j) Empty all the ashtrays in the waste paper basket, spread
a sheet of old newspaper and empty the waste paper basket
on it. Make sure cigarette butts are not burning. Before you
wrap the waste in the newspaper, look to see that there are
no guest articles in it which may have been dropped there by
mistake.
COMPILED BY: Sonu113
8/4/2019 Le Meridien Ahmdabad Trininmg Report
114/205
SYSTEM OF EXCHANGE
ROOM LINEN
1. Linen is sent down through the chute. If there is no chute, the
house men/room attendants should bring down the linens
trolleys whenever they come down for their tea/lunch breaks.
2. The Floor Supervisor should fill up a soiled linen slip and send it
down to the laundry. The laundry should tally the daily
production with the soiled linen slips whenever there is a
discrepancy, in order to reconcile it.
3. Bathrooms, newspaper bags and beside mats should be sent
down separately.
FOOD AND BEVERAGES LINEN:
F&B linen should be sorted out separately as napkins, waiters
cloth, tray cloth and table cloth by F&B staff, before bringing it
inside the laundry. All the small pieces should be made in to
COMPILED BY: Sonu114
8/4/2019 Le Meridien Ahmdabad Trininmg Report
115/205
bundles of ten each.
1. The linen room/laundry staff should check the quantity at
random. They should also look for any misuse of linen, any
detected misuse of linen should be brought to the notice of the
F&B manager before processing and it should be noted down
separately.
UNIFORMS:
All the uniforms should be sorted out in the following categories
before sending them to the laundry.
1. Kitchen Coats and Aprons
2. Kitchen Trousers
3. White cotton uniforms
4. Color cotton Uniforms
5. Color Terry cotton Uniforms
6. White Terry cotton uniforms
7. Terry wool Uniforms and dry cleaning
COMPILED BY: Sonu115
8/4/2019 Le Meridien Ahmdabad Trininmg Report
116/205
8. Saris and blouses
PROCEDURES
1.whenever there is discrepancy in the number of items mentioned
the guest the Laundry personnel must immediately inform the
guest.
2.If there are any undeclared stains or damages on the garment
should be processed only after confirming with the guest.
1. Any special instructions should be mentioned on a blackboard in
the guest laundry section and should be followed strictly.
2. If there are any stains on the garment which could not be
removed, it should be sent back to the guest with a Stain Card.
3. If the valet is unable to pick up or deliver any laundry due to a
D.N.D. sign he must place a D.N.D. slip under the door.
THE RELATIONSHIP WITH OTHER DEPARTMENTS
Each department of our Hotel has been established to carry out its
COMPILED BY: Sonu116
8/4/2019 Le Meridien Ahmdabad Trininmg Report
117/205
own specialized functions.
Yet each is a part of the whole operation and must coordinate its
activities with those of all other departments are virtually self-
contained, but by the very nature of its functions the Housekeep
ring department dispenses its employee throughout the house.
THE FRONT OFFICE:
Rooms are chief concern of both departments. They must
continually exchange information on room status, front Office
makes the discrepancy report from the Housekeeping occupancy
report. (He Should be very careful in making the lis