How to feel accepted, respected, understood

and appreciatedin a team environment

Ella Gruntowicz

A New Approach Pty Ltd

Introduction

Hello, and Welcome

Introduction

Who here would like to feel accepted the way you are, respected, understood, acknowledged and appreciated,

every time you work as part of a team?

Introduction

Why do I speak about Emotional Intelligence?

Because I believe that having highly developed emotional skills is very important

It helps us at work and in our personal lives

Highly developed EQ enables us to make empowering choices with satisfying life and career outcomes

I am passionate about developing EQ in myself and in others

My intention for this workshop is

To connect with you all and inspire you

to find the situations where you could use

more of your EQ potential

Ella’s short bio

Background: Software development

IT career: Over 15 years, with 9 years of project management, including Agile projects

Achievements: Managed and implemented over 20 projects to high customer satisfaction.

Industries: IT providers, Telco, Utilities, Banking, Government, Education.

Last 3 employers: IBM, South East Water, NAB.

Qualifications: Bachelors Degree in Software Engineering

PRINCE2 Registered Practitioner, Agile Project Management Practitioner, Certified ScrumMaster.

Ella’s short bio (cont)

Coaching and Speaking Career: Owned and ran a Life and Business Coaching Practice

(2005-2010), As a Life Coach specialized in developing EQ, Administered Bar-On EQ-i tests and facilitated improving

EQ skills, Delivered a number of public presentations on a variety of

EQ skills.

Conducted workshops:

“More? Yes, please” – How to set goals and achieve them.

“Write Yourself out of Your Worries” – How to recognize, manage and control your emotions.

The Fast, Fun & Easy Wayto

Get More out of Your Life

Ella Gruntowicz

A New Approachanewapproach.com.au

In an Agile environment, Emotional Intelligence is about:

The relationships we have with our Agile team members,

The quality of interactions with other Agilists (and non-Agilists),

Our responses to every day pressures.

What will we do during this workshop?

10 min - Introduction 35 min - We will explore the ingredients

of successful and productive Agile relationships.

10 min - I will present a practical Agile way of improving EQ.

5 min - Summary

Let’s start exploring the ingredients of successful and productive Agile relationships.

Please, turn to your neighbour and work for a minute together to come up with 5 to 10 words of what consists of a productive relationship.

What traits or abilities do you have to show?

What do you have to do to create a successful working relationship?

Out of all the possible choices, what is the most important ingredient of a successful relationship?

TRUST

Sometimes people say, ‘I just don’t trust that person’, but what is it exactly that makes up trust?

Please turn to the person next to you and discuss for 1 min: What, according to you, makes up trust.

The next exercise is adapted from the book by Geetu Bharwaney

Effective relationships are based on TRUST, where:

T stands for Truthfulness,

R stands for Respect,

U stands for Understanding,

S stands for Support,

T stands for Time.

T – Truthfulness

Expressing emotions – how I feel – as well as facts

Being honest even about difficult issues on the project

Doing what I say I’ll do Avoiding excuses – telling the truth

even when it hurts Not being afraid of saying it how it is

R – Respect

Accepting the person, as they are – not wanting to change them

Listening when the other person speaks Asking for their opinion Maintaining confidential information Checking understanding – not making

assumptions

R – Respect (cont)

Accepting what the other person is Not blaming them Being open and non-judgmental Not taking advantage of them – valuing

them always Asking how they would feel before

making decisions that affect them

U – Understanding

Accepting their flaws Being in tune with what they are saying Listening intuitively for the ‘essence’ of

what is being said Being able to sense when something is

wrong before the person even says anything

Providing constructive feedback Asking relevant questions

U – Understanding (cont)

Tolerating different views Respecting different points of views –

yours and others Actively listening Being able to reiterate what someone

is saying accurately Being able to have a real conversation,

even when there is no crisis happening

S – Support

Being at the end of a phone, when you are not there in person

Making relevant offers of skills and resources

Building up each person’s confidence Accepting the person, warts and all Asking for help when you need it.

Giving help when it is needed

S – Support (cont)

Being an advocate for that person Allowing the person to share their

problems without judgment Being there in time of need Understanding and contributing to

each other

T – Time

Making time Spending quality time Being able to be silent – and give time

to the other person Valuing each other’s time Giving space and time.

An Agile way of improving EQ

Summary

We have discussed what EQ is about in an Agile environment

We considered the ingredients of a successful relationship

We explored an Agile way of developing our EQ

Thank you for participating