KnowledgeFlow - knowledge management and e-learning combined

Post on 08-Jan-2017

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Transcript of KnowledgeFlow - knowledge management and e-learning combined

Grow the impact of organizational knowledge through an online and cross-device platform for knowledge management and e-learning

Use cases from sales support to process management

1. Sheets are divided into those aspects of products that are most useful to key processes

2. Structuring proved key for re-use and usability

1. Questions are gathered bottom up2. Creates an actual view on the need for knowledge 3. Experts answer these questions by linking them to the appropriate

product sheets

Realtime overview of knowledge adoption within the organization

Spot experts and view blind spots

Different views: organization as a whole, sub-levels and individual

Set and track personal goals for staff

Realtime Knowledge Inventory

AVEVE uses KnowledgeFlow to give retail employees all

knowledge needed to answer any question a customer may ask them

Friesland Campina uses KnowledgeFlow to assist and teach operators to perform complex procedures on

their production lines

Future Proof• Speak to other systems thanks to our API • Structuring knowledge and information in our platform makes them

ready for applications like VR, Augmented Reality, chatbots, robots,…• > These need structured information

• KnowledgeFlow can serve as a hub to serve different existing and future systems.

KF HUB

Mobile APP

VR shop

In-store kiosk

CMS

Product database

ERP systeem

Helpdesk

Webshop

Site

Chatbot

Information hub

Contact us for more information

Bruno.koninckx@knowledgeflow.eu