KnowledgeFlow - knowledge management and e-learning combined
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Transcript of KnowledgeFlow - knowledge management and e-learning combined
Grow the impact of organizational knowledge through an online and cross-device platform for knowledge management and e-learning
Use cases from sales support to process management
1. Sheets are divided into those aspects of products that are most useful to key processes
2. Structuring proved key for re-use and usability
1. Questions are gathered bottom up2. Creates an actual view on the need for knowledge 3. Experts answer these questions by linking them to the appropriate
product sheets
Realtime overview of knowledge adoption within the organization
Spot experts and view blind spots
Different views: organization as a whole, sub-levels and individual
Set and track personal goals for staff
Realtime Knowledge Inventory
AVEVE uses KnowledgeFlow to give retail employees all
knowledge needed to answer any question a customer may ask them
Friesland Campina uses KnowledgeFlow to assist and teach operators to perform complex procedures on
their production lines
Future Proof• Speak to other systems thanks to our API • Structuring knowledge and information in our platform makes them
ready for applications like VR, Augmented Reality, chatbots, robots,…• > These need structured information
• KnowledgeFlow can serve as a hub to serve different existing and future systems.
KF HUB
Mobile APP
VR shop
In-store kiosk
CMS
Product database
ERP systeem
Helpdesk
Webshop
Site
Chatbot
Information hub
