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Learning LayersScaling up Technologies for Informal Learning in SME Clusters

Knowledge Maturing: Describing collective knowledge development processes

Christine Kunzmann, Andreas SchmidtTheory Camp, Aachen, March 27, 2014

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• The knowledge maturing model is intended to be an analytical model – describing collective knowledge development

phenomena– classifying them into characteristic patterns or

changes of characteristics (via phases) – deriving technical (tool design) and non-technical

interventions through activities and their characteristics

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Knowledge Maturing

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Patterns along the phases

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Patterns along the phases

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NICE Guidelines

Living DocumentsREFLECT

„sharing barrier“

stabilityOngoing

discussions

Point of reference

http://learning-layers.eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Key aspects

• The phase model describes knowledge development

• Usually we observe and support artefact development– Representations of knowledge

• Misalignment of artefacts and knowledge maturity is often (but not always!) an issue to be addressed

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Linking itto reflection

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• Find relevant digital resources • Embed information at individual

or organisational level• Keep up-to-date with

organisation-related knowledge• Familiarise oneself with new

information• Reorganise information at

individual or organisational level• Reflect on and refine work

practices or processes

• Create and co-develop digital resources

• Share and release digital resources

• Restrict access and protect digital resources

• Find people with particular knowledge or expertise

• Communicate with people• Assess, verify and rate

information

Set of activities for maturing

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• Provide feedback• Respond.• Recommend, suggest &

advice• Irritate & challenge• Structure & organize• Make aware• Encourage• Evaluate & assess results

• Coordinate• Create opportunities• Reward• Monitor activities &

progress• Give legitimation

Set of activities for guidance

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Knowledge Maturing as a Landscape

• Knowledge Maturing Phases

• Knowledge Maturing & Guidance Activities

• Knowledge Maturing Indicators– For making knowledge maturing traceable, both

for usage in tools and for ongoing evaluation

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And an example of how we approached modeling in MATURE

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• Maier, Ronald, Schmidt, AndreasExplaining organizational knowledge creation with a knowledge maturing modelKnowledge Management Research & Practice, vol. 2014, no. 1, 2014, pp. 1—20 PDF

• Krogstie, Birgit R., Schmidt, Andreas, Kunzmann, Christine, Krogstie, John, Mora, SimoneLinking Reflective Learning and Knowledge Maturing in OrganizationsIn: 3rd Workshop on Awareness and Reflection in Technology-Enhanced Learning, co-located with ECTEL 2013, 2013 PDF

• Kaschig, Andreas, Maier, Ronald, Sandow, Alexander, Lazoi, Mariangela, Barnes, Sally-Anne, Bimrose, Jenny, Bradley, Claire, Brown, Alan, Kunzmann, Christine, Mazarakis, Athanasios, Schmidt, AndreasKnowledge Maturing Activities and Practices Fostering Organisational Learning: Results of an Empirical StudyIn: Sustaining TEL: From Innovation to Learning and Practice 5th European Conference on Technology Enhanced Learning, EC-TEL 2010, Barcelona, Spain, September 28 - October 1, 2010. Proceedings, Lecture Notes in Computer Science vol. 6383, Springer, 2010, pp. 151-166 PDF

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