Knowledge Maturing Model v3

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Transcript of Knowledge Maturing Model v3

  • 1. MATURE Continuous Social Learning in Knowledge Networks Knowledge Maturing Model v3 ( WP 1) UIBK, FZI 2 nd Annual Review May 5-6, 2010, Barcelona http://mature-ip.eu
  • 2. Main route year 2
    • Function of the model & procedure in year 2
    • Focussed state of the art analysis
    • Knowledge Maturing Model Landscape
      • Knowledge maturing indicators
      • Knowledge maturing activities
      • Guidance
      • Phase model v3
    • Conclusions & Outlook
    MATURE - Continuous Social Learning in Knowledge Networks
  • 3. Function of the model
    • Conceptual anchor for the project and multiple boundary objects between the different strands of research, development and evaluation activities
    • Framework for analysis of company contexts, for interventions and the assessment of their effects
    • Foundation for systematic design of supporting solutions
    MATURE - Continuous Social Learning in Knowledge Networks
  • 4. Process year 2 MATURE - Continuous Social Learning in Knowledge Networks
  • 5. MATURE - Continuous Social Learning in Knowledge Networks Focussed state of the art analysis
  • 6. Is knowledge maturing a process of continuous evolutionary change?
    • Christensen: dichotomy between sustaining and disruptive innovation
      • sustaining innovation corresponds to an evolutionary development of knowledge
      • disruptive innovation has as a prerequisite that you have built up a new strand of knowledge (i.e., revolutionary knowledge development) before becoming an innovation
    • Consequence:
      • Evolutionary support : functionality for easily changing things, collecting feedback and filtering of new ideas
      • Revolutionary support : creating rooms for new developments, not constrained by existing knowledge structures, starting again from scratch.
    MATURE - Continuous Social Learning in Knowledge Networks
  • 7. Is more mature always better?
    • Knowledge can enable and constrain effective action
    • More knowledge is better: a questionable assumption
    • Reflects a similar discussion on information
      • Information demand, logistics, overload, filtering (for action)
    • Sedimentation also has two sides
      • Increases confidence of knowledge workers, identify solid knowledge rocks out of the waves of transient knowledge
      • Increases core rigidity
    • Balancing by strategy & guidance
    • It is not more knowledge, but selected knowledge that is more mature that counts in our model.
    MATURE - Continuous Social Learning in Knowledge Networks
  • 8. What is the role of artefacts for knowledge maturing?
    • Boundary objects = objects that both inhabit several communities of practice and satisfy the informational requirements of each of them
      • requires robustness on the one side, but also interpretative flexibility
    MATURE - Continuous Social Learning in Knowledge Networks
  • 9. MATURE - Continuous Social Learning in Knowledge Networks The knowledge maturing model landscape
  • 10. Knowledge Maturing Criteria & Indicators MATURE - Continuous Social Learning in Knowledge Networks
  • 11. MATURE - Continuous Social Learning in Knowledge Networks
  • 12. Knowledge maturing indicators
    • operationalise the notion of knowledge maturing
      • how can we observe or assess knowledge maturing?
    • provide a basis for guidance activities in a closed-loop approach:
      • how can we systematically and traceably intervene into knowledge maturing with the help of guidance activities?
    • help shaping goals and measures in broader initiatives for knowledge management
      • how can we align interventions into knowledge maturing with the portfolio of management instruments already in use in an organisation?
    • Are based on context-dependent assumptions
      • no universal indicators, but a construction kit
    MATURE - Continuous Social Learning in Knowledge Networks
  • 13. Problems with Indicators v1
    • First version defined on the basis of the ethnographic studies
    • However:
      • Not clear what they actually measure and how it relates to knowledge maturing
      • Differentiation needed between
        • State-based (measuring maturity) and event-based (measuring maturing) indicators
        • Levels of granularity (knowledge maturing of a certain piece of knowledge vs. knowledge maturing processes in a company in general)
    MATURE - Continuous Social Learning in Knowledge Networks
  • 14. Criteria
    • Artefact-related
      • measure something related to any form of artefact
    • Individual capability-related
      • individuals experience, competence, or knowledge.
    • Sociofact-related
      • quality of social interaction or meta-competencies on a collective level
    • Alignment of artefacts and cognifacts.
      • aligning the maturity or formality of artefacts with the maturity of the cognifacts, avoiding over- and under-formalization.
    • Impact & Results.
      • measure maturity of knowledge through the output it generates
    MATURE - Continuous Social Learning in Knowledge Networks
  • 15. Artefact-related MATURE - Continuous Social Learning in Knowledge Networks
  • 16. Sociofact-related MATURE - Continuous Social Learning in Knowledge Networks
  • 17. Guidance MATURE - Continuous Social Learning in Knowledge Networks
  • 18. MATURE - Continuous Social Learning in Knowledge Networks
  • 19. Guidance
    • any influence on the direction (goal) or the quality of knowledge maturing processes by entities not directly involved in them .
    • can range from
      • an unintended influence (e.g., via the mere existence of artefacts)
      • via explicit shaping of context conditions (e.g., giving room for collaboration, recommendation of artefacts)
      • up to direct interventions into the setting of goals or even operational procedures (e.g., decisions on what to pursue and what to discard, prescription of artefacts).
    • not limited to persons as the guiding entity
    MATURE - Continuous Social Learning in Knowledge Networks
  • 20. Forms of guidance
    • Artefact-based guidance
      • Awareness of existence
      • Legitimation, commitment
      • Quality and usefulness
      • Level of formality
    • Sociofact-based guidance
      • Culture
      • Collaboration and communication structures
      • Shared practices
    • Managerial guidance
      • Setting goals and thus giving priority
      • Shape work environment and work organisation
      • Organise and coach learning processes
    MATURE - Continuous Social Learning in Knowledge Networks
  • 21. Knowledge Maturing Phase Model MATURE - Continuous Social Learning in Knowledge Networks