Post on 26-Apr-2019
Knowledge Management Tools
Application in Regulatory Body
International Conference on Knowledge
Management: Challenges and Approaches
IAEA, Vienna, Austria
7 – 11 November 2016
Eduard VolkovExpert on International Cooperation, Rosatom CICE&T
Director, SRC “PROGNOZ”
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Content
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1. KM audit procedure in the regulator
2. Ontologies use when development the guide
to identify causes of discrepancies and
shortcomings revealed during inspections in
NPP
3. Knowledge portal for regulator
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Knowledge Management role: metaphor
D
1
2
N
D – hole diameter
N – hole numberi
More effective KM
Less D and N
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Regulator knowledge is multi-discipline one
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Nuclear
energetic
complex
Nuclear
weapon
complex
Fundamental
and applied
science
Nuclear and
Radiation
Security
Nuclear
icebreckersNuclear
medicine
Composite
materials
Nuclear fuel
manufacturingUranium mining Uranium
concentration
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KM
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IT – support
Training
HRM
Cognitive tools
Team work
Complexity of K
Diversity of K
Amount of K
Novelty of K
Challenges
Lack of resources
Human being restrictions
(cognitive processes)
Organizational factors?Nothing to do Area of support
Main steps of Data processing
KNOWLEDGE KNOWLEDGE
FIELD
KNOWLEDGE DB
OBTAINED
KNOWLEDGE
CHAOS
MENTAL MODELS
REPRESENTATION
REPRESENTED
KNOWLEDGE
MODELS
Interview reports,
shorthand records,
documents, photos
and so on
Mind maps,
conceptual
graphs, decision
table
Frames, semantic
nets, production
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KM audit: Part of KM implementation
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KM Audit – assessment of tacit and explicit
knowledge resources and KM processes
Knowledge
NKM system
NK retention
NK application
NK creation
NK loss risk
management
Connection between NKM
and organization strategy
Organization business-
processes understanding
Understanding of: what
knowledge, where, and
how contributed
NKM processes
Culture for NKM
IT - support
has attributes
NK acquisition
has operating processes
managed by
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KM Audit: typical stages
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Stage 1. Preparation
1.1 Organization type, structure.
1.2 Kinds of knowledge
1.3 Management attitude
1.4 Organizational culture traits assessment
1.5 Setting the audit goals
1.6 The audit plan development
1.7 Agreement with senior managers the audit plan and goals
1.8 Informing all organization personnel
1.9 Data processing tools preparation
1.10 Strategy to motivate people
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KM Audit: typical stages
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Step 2. The audit implementation
2.1. Identification of knowledge resources and the organization needs.
2.2. Knowledge inventory. Accessibility and quality. Tacit and explicit
knowledge categorization.
2.3. Knowledge streams analysis (people, processes and technologies).
2.4. Work with tacit knowledge.
Step 3. The audit results analysis.
3.1 Development/update of knowledge maps, competence maps social
networks and so on.
3.2 Reporting.
3.3 Recommendations and implementation plan development.
3.4 Recommendations to develop the organization strategy in KM.
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KM Audit
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KM audit outcomes
Corrective
measures and plan
to improve KM
Critical for
regulatory activity
weaknesses in KM
Knowledge map
Competence map
Policy in KM
Strategy in KM
Organizational
culture changes
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KM tools: cognitive aspect
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Knowledge structuring it is process of Knowledge Field forming, i. e.
conditional description of main notions and relations between them.
Goal of Knowledge structuring - to create adequate
virtual, or logical mapping of real object.
Knowledge conceptual analysis – transition from expert’s
memory ideas to some conceptual, semi-formalized structures,
which reflect expert’s understanding of the field of knowledge and
reasoning strategies when decision making.
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FactorsWorker
Work content
Work
management
Maintenance
management
NPP
management
Ontology of factors influencing on NPP maintenance quality
KM tools: Mind map
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BASIC OBJECTS OF
RCA
Individual
Task
Means to
implement work
Work
conditions
Management,
communication
Ontology Root Cause Analysis Example
KM tools: Mind map
Areas of inappropriate actions precursors
Information sources
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KM tools: Cause & effect diagram
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No
n-c
on
form
ity
Work content Personnel
Management, communication
incorrect
Documentation
outdated
Work environment
Insufficient housekeeping
Materials, implements
inaction
Work implementation
Deliberate wrong action
Individual traits
Lack of qualification
Readiness to implement work
Low fitness for duty
Team work
Control
Work planning
Preparation
Work organization
Specific of task Lack of OE knowledge
Inadequate motivation
Erroneous priority
ergonomics
occupational hazards
…
Guide to identify causes when inspection
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Expert
System
Input Output
Non-conformity
revealed in
inspection
New
developed
document
Query to find
document
/section/item
Document/item of the
requirements
corresponding the
non-conformity
Result of the new
document
completeness/
validness/consistency
to existing document
system
Askable document
/section/item
KM tools: Expert system
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Typical problems
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• KM does not cover all areas of the regulator activity
• mentoring of young employees, no special courses for young
specialists, not formalized
• web-site is not periodically updated
• knowledge is stored (CD, papers) in different compartments;
• no library
• no access to professional programs (e.g. list of radionuclides for
dosimetry)
• no access to different databases
• no procedure to share information from workshops, seminars,
conferences etc.
• there is need for electronic (comprehensive) archive
• no competency profiles for job positions
• no system for grading the employees who have interest to
accumulate new knowledge
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Portal functioning principles
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1. Development and use single ontology for the portal management and the information integration and indexation.
Repository
X(HT)ML
shell
Data base
Rel-Do
shellRDF
Representation
model
Input
model
Navigation
model
Datasources
DataCommon
model
Singlesemantics
….
Ontology
…
…
….
files
output
HTML
page
HTML
form
Navigatio
n (HTML)
Models
Representation and use
Integration
Local RDF
repository
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Portal functioning principles
Ontology of OPEX use process example
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2. Portal must be an daily activity tool for compartments and staff.3. Portal must satisfy basic informational needs of all users. It is
developed in correspond with the needs change.4. Portal must have “on input” simple means to manipulate
information, and “on output” – assembly of thematically grouped informational resources and services which oriented towards user needs.
5. On the individual level Portal has a system of closed informational circulation. To realize it the Portal must:
• provide user with personal access point to the organization information space,
• have a mechanism to guarantee user being kept informed.
Portal functioning principles
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Portal functioning principles
6. Portal information streams system should support hierarchical scheme of distributed accountability. Common principle of the scheme – responsible person (info manager) controls content of information created in his compartment.
7. Information structuring should be based on common industrial\official classifiers and allow logical linking related materials.
8. The unification different information resources and streams within Portal will allow to realize more efficiently presentation tasks of the Portal. To realize it the Portal should:• Provide possibility multiple and multi-aspect use of stored
informational materials for creation thematic sites and resources;
• Have mechanism to create and support those sites for each category of users.
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Thank you
for
the attention!