Knowledge Ecology

Leveraging the Knowledge Hub

KIN Winter Workshop

Ingrid Koehler, LG Improvement and Development

Tuesday, 30 November 2010

About me...

• Local government• More wonk than geek• Long time use of social tech to support

knowledge transfer and better use of information

• www.twitter.com/ingridk• www.ideapolicy.wordpress.com• www.local.gov.uk/knowledgehub• http://bit.ly/KHubCoP

Tuesday, 30 November 2010

Knowledge Ecology

• Culture change element of the Knowledge Hub

• Leveraging a change in technology to a change in behaviour

• Using both Knowledge Hub and Social Media in general

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What is the...

Phase One

Phase Two

Tuesday, 30 November 2010

A more social experience

Tuesday, 30 November 2010

A more inclusive experience

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More permeable knowledge

community of practice

community of practice

networks on the web

established information sources

new information sources

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Social media as catalyst

• rewarding sharing

• making knowledge more visible

• allowing anyone to be a thought leader

DSC_0440 by NikitaGubanov on Flickr

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Social media as infrastructure

• Lowering the cost of networking

• Making knowledge more shareable

• Making knowledge more findable

• Moving toward collaborative knowledge

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Open data as a catalyst

•Openness not just for citizens

•New approaches to benchmarking

1-11-10! by break things on Flickr

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Inside the organisation

• Changing policy• Supporting skills• using new tools -

Yammer, Twitter, blogging

il bucco nero by Paolo Margari on Flickr

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Challenges/opportunities

• Time of significant upheaval–30% staff cuts–significant

reorganisation - merging several organisations with different cultures

#230 You know you're not living in the city anymore when . . . by Mr Happy on Flickr

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Outside the organisation• Supporting change• Using ‘traditional’

methods to support better use of social media

• Developing training?

Looking into the future by KaroliK on Flickr

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Supporting traditional methods of sharing

www.localbysocial.net http://socialmedia.21st.cc/

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Local by social

Online conference

Regional roadshows

Community support

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Riding the wave

Riding the perfect wave by San Diego Shooter on Flickr

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Celebrating the successes

Sky full of sparkles by Lisi~ on Flickr

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Communications campaigns

• events• think pieces• using social media effectively• demonstrably modelling behaviour• engaging use in the Knowledge Hub

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What else can we do?

• How can we help people change knowledge sharing behaviour?

• How can we engage champions more effectively?

• How can we leverage tech to accelerate the pace of change?

Tuesday, 30 November 2010