Post on 26-May-2018
Evolution of e-Government in India
Pre-1990: Railways,
Office automati
on
1990-2006:
Individual dept. &
state level initiatives
2006: NeGP, holistic
approach to e-gov, 31 MMPs
2009: Unique Identity
(Aadhaar) Project
2011: M-Governance
2013-:
DBT, Convergence,
integrated services,
smart governance
Vision of NeGP
“Make all Government services accessible to
the COMMON MAN IN HIS LOCALITY,
through Common Service Delivery Outlets and
ensure EFFICIENCY. TRANSPARENCY & RELIABILITY
of such services at AFFORDABLE COSTS to realise
the BASIC NEEDS of the common man”
May 2006
NeGP
CSC
SWAN
SDC
SSDG
Standards
Technical
Assistance
R&D
HRD
Core
Policies
Awarenes
s &
Assess.
Org.
Structures
NeGP: Overview of Framework
Total population: 1.2 billion (2011)
Total telecom subscribers: 910.14 million (Nov 2013) Total wireless subscribers: 881.13 million 40.6% rural
Overall wireless teledensity: 73.69% Urban: 144.46%
Rural: 42.43%
Total Internet Subscribers: 198.39 million (June 2013) 176.5 million through wireless
8 Wireline Telecom Service Providers and 13 Wireless TSPs
Source: Telecom Regulatory Authority of India (2013)
Why Mobile? ICT connectivity in India
India’s Estimations for Broadband Growth
87%
62%52%
51%
0%
69%
49%
75%
89%
50%
Rural
Urban
Rural
Urban
26
45.3
Active Internet Users
Active Internet User Pattern
Jun-12Jun-13
Dec-13 Jun-14
99 80
130.4 108141 120
158 13638
31
59.641
7249
8556
Internet Users Urban Internet Users Rural
Overall Internet
Users
Jun 12
Jun 13
Oct 13
Dec 13
44
70.2
85
103
4
20.8
25
27
Urban Rural
Mobile Internet Users
Source : IMRB
Policy directions
“Public services under all
projects would be delivered
through mobile devices as well”
-Prime Minister’s Committee on
NeGP, chaired by the PM,23.11.2011 As an extn. of NeGP vision
MSDG: key element
under the framework
The Framework for Mobile Governance
notified in
The Gazette of India,
February 2012
In cognizance of massive reach of mobile phones
Mobile Seva
Centralized Mobile
Service Delivery
Gateway (MSDG) for all
Govt. Depts:
to deliver public
services over mobile
devices through SMS,
USSD, Voice/ IVR, m-apps
for integration with
common e-gov infra
Depts. need not invest in own m-platform
Unique,1st nationwide m-initiative
Centrally hosted core infra on cloud
Depts. can onboard very quickly
1-stop shop for all mobile services
MSDG –Operational Channels
Mobile AppStore launched in Jan_2012
289 live m-apps developed & hosted; >1,53,307 downloads
Most popular apps: Aadhaar-Enrollment Status, RTI-Directory, EVM-Tracking
http://apps.mgov.gov.in
SMS Gateway launched in Jul 2011
PUSH SMS: 968 Depts. integrated; 729 m+ transactions, 75m+/month
PULL SMS: Short codes 166 & 51969, and long code 9223166166 obtained by DeitY; 291 services integrated!
Real-time status 24x7 on mgovportal ( www.mgov.gov.in )
& regular posts on social media ( www.facebook.com/DIT.MGOV, @mgovindia, http://www.youtube.com/channel/UCXJD3ciK4vBDklnn3O3pv4Q )
M-payment solutions availablethrough cards, net-banking & IMPS
USSD & IVRS Services available to thedepartments
Fast Onboarding: self-registration for govt. depts.
Create account at http://services.mgov.gov.in
(Expedited vetting follows)
PUSH SMSes: (i) through dashboard from
the account
(ii) through programmatic interface
(msdgweb.mgov.gov.in)
PULL SMSes
(i) Provide API for MSDG to send messages
(ii) Define keywords, sub-keywords, responses
e.g.: SMS “GOA RATIONC XXXX” to 51969
ECI maps over 9.1lakh polling stns;
tracks EVMs more effectively
Keyboards in 12 Indian languages: Boost to use of Indian languages on
mobile devices
Highly adopted in Andhra Pradesh,
Himachal Pradesh, Maharashtra, Rajasthan
>2.1 Crore notifications between UIDAI and
citizens
m-enablement of eDistrict and SSDG
services for true and widest impact
~24 Crore notifications between M/o
Agriculture and farmers
National to Local level services being m-enabled through
complete handholding by DeitY
>1,53,081 downloads from m-app store
Unique partnership among all stakeholders:
telcos, govt. depts., citizens, mobile industry
& civil society
Massive and Growing Impact!
Inde
pend
ent
Eva
luat
ion
Undertaken in June 2013 by Narsee Monjee Institute of Management Studies (NMIMS) Mumbai
For 78% respondents, Mobile-Seva has brought in efficiency.
For 90% respondents, Mobile-Seva has led to better citizen interface.
For 90% respondents, Mobile-Seva has simplified their procedures.
For 78% respondents, Mobile-Seva has resulted in cost savings
Mobile-Seva’s participatory-design, performance & reliability, and team’s responsiveness have been highly appreciated.
“…greatly helped us in the recent Assembly elections. We have been able to map and track valuable and critical equipment (EVM) and the voters have benefited from the accurate mapping of polling station locations made possible …"
- Election Commission of India
---
"We have been able to reach a vast cross section of citizens using the PUSH SMS channel of MSDG, and also, citizens have been able to reach us quickly using the PULL SMS channel of MSDG."
- Information Technology, Himachal Pradesh
User Feedback
“We are using DeitY Mobile Seva Services for sending advisories to farmers. We have started sending introductory and welcome messages to farmers and I must say their services are helping us to great extent in reaching farmers with the help of SMSs. Thanks for your support.”
– Dept of Agriculture & Cooperation
---
“…After having used MSDG platform for last 8-10 months, UIDAI, as end user, is satisfied with the pull services and will be open to deploy more such services through it. … As a special mention, we are very much pleased with the enthusiasm and commitment of the support team which is very responsive, communicates well and always available.”
– UIDAI
"It's a new process, we didn’t have any alternate for communication before. It has helped..."
"We have 225 gram panchayats under us, and thus scores of people that we need to communicate to. Instead of sending letters that used to get lost, we are able to send a message to all of them quickly."
"Benefits of this service are multipurpose, every department should definitely use it.“
- Zila Panchayat, Sheopur
---
"This initiative is a futuristic initiative and needs no recommendation. All departments should fall in line automatically. They should not wait for anyone to recommend. ...Good initiative.”
DIRECTORATE OF WHEAT RESEARCH
User feedback (2)
"Revenue collection has improved as payments happen on time due to reminders we send. Also, number of complaints have reduced drastically because we are able to send information about shut downs in a timely fashion“
- MP Vidyut Vibhag Bhopal
---
"All kinds of appreciation not only from candidates but also from participating departments.“
- Rajasthan Public Service Commission,
Ajmer
Haryana – Status
Push SMS integration:
11 accounts (departments/ agencies) with a total of 13.3 lakh+ SMSes
Most prolific users: Agricultural Meteorology CCS (Haryana Agricultural University), Department of Information Technology (Haryana), Dakshin Haryana Bijli Vitran Nigam, Uttar Haryana Bijli Vitran Nigam
Pull SMS integration:
14 services but with only 970+ SMSes pulled
Most used: DHBVN (Dakshin Haryana Bijli Vitran Nigam) and UHBVN (Uttar Haryana Bijli Vitran Nigam)
Mobile Apps:
5 live apps
Most downloaded: MunicipalCorporationGurgaon (488)