Jordan Fisher 116 Buckworth Drive JordanAlecFisher@gmail.com Kokomo, Indiana 46901

PROFESSIONAL EXPERIENCE

Fiat Chryler Automobiles (FCA), February 2014 – PresentDesktop Support/Network Administrator Co-lead large network infrastructure installation for production network.

o Worked with Chrysler network leads and Union floor steward to map out placements of IDFs.o Worked with contracted and Union electricians to oversee new fiber and Ethernet cable runs.o Troubleshooted issues that arose from the new installation of switches, network drops, fiber

runs and wireless access points. Troubleshooting PC hardware/software for shop floor (production area) and Office area

o Perform on-site and remote diagnostics for all PC hardware/software.o Manage IT assets, inventory, and allocation of IT resources.o 24/7 support required for shop floor and user support.o Utilized Chryslers’ IT asset management to deploy and supply end users with hardware.o Supported multiple production plants and over 1,200 users.

Managing and resolving helpdesk tickets though Chrysler’s TTSo Ticket creation, resolution and use of the system to communicate any changes that are made,

using notes to communicate with the users and other support groups.o Use TTS as a metric of quality of service and time management.o Understanding corporate escalation procedure for tickets.

Managing Active Directoryo Create and manage computers, printers, users, and groups for the domain.o Manage shares and DFS links in a Windows environment.

Coordinated New Printer Service Projecto Worked with third party vendor to map out existing printers and user needs.o Calculated printer metrics for cost savings.o Prepared for printer allocation (IP addressing, VLANs, locations).o Worked with vendor to complete install.o Follow up meetings with vendors and corporate IT regarding metrics and cost savings.

Simulation software project to reduce cost for manufacturing systemo Worked with Magma to understand hardware specifications needed for custom PC build.o Researched hardware specifications between different vendors.o Installed and implemented Magmasoft solution.

ISU Office of Information Technology, OIT, February 2012 – December 2013 Lab Computer Support Technician

Responsible for the initial software installation, imaging, and maintenance of computers in laboratory environments.

Provide comprehensive IT support for staff and students throughout the university. Continuous updating and installation of deep freezing software for the computers in the labs.

FedEx Freight, March 2011 – February 2014 Material Handler/ Inventory ManagerFedEx Express, March 2010 – March 2011 Material Handler

EDUCATION

Indiana State University, December 2013 GPA: 3.29 / 4.0 Dual Major: Bachelor of Science; Information Technology and Computer Engineering Technology Minor: Electronics Engineering Technology

Will be taking the CCENT at the end of June.

Jordan Fisher 116 Buckworth Drive JordanAlecFisher@gmail.com Kokomo, Indiana 46901

REFERENCES

Dr. David MalooleyAssociate Professor at ISU of Electronic and Computer Engineering Technology 812-249-0741David.Malooley@indstate.edu

Tami Weinzapfel-Smith President of Human Resources at Indiana State University812-249-3673Tami.weinzapfel-smith@indstate.edu

Bradley BiehlIT Support Specialist at Fiat Chrysler Automobiles (FCA)260-710-3863bradleysbiehl@gmail.com

Zak Smith Supply Chain Management at Concordance Healthcare Solutions812-201-0510Zaksmith1313@gmail.com

Kyle Willis Dock Manager, FedEx Freight 812-877-4904