Jordan Fisher's Resume 6-18-2016
3
Jordan Fisher 116 Buckworth Drive [email protected] Kokomo, Indiana 46901 PROFESSIONAL EXPERIENCE Fiat Chryler Automobiles (FCA), February 2014 – Present Desktop Support/Network Administrator Co-lead large network infrastructure installation for production network. o Worked with Chrysler network leads and Union floor steward to map out placements of IDFs. o Worked with contracted and Union electricians to oversee new fiber and Ethernet cable runs. o Troubleshooted issues that arose from the new installation of switches, network drops, fiber runs and wireless access points. Troubleshooting PC hardware/software for shop floor (production area) and Office area o Perform on-site and remote diagnostics for all PC hardware/software. o Manage IT assets, inventory, and allocation of IT resources. o 24/7 support required for shop floor and user support. o Utilized Chryslers’ IT asset management to deploy and supply end users with hardware. o Supported multiple production plants and over 1,200 users. Managing and resolving helpdesk tickets though Chrysler’s TTS o Ticket creation, resolution and use of the system to communicate any changes that are made, using notes to communicate with the users and other support groups. o Use TTS as a metric of quality of service and time management. o Understanding corporate escalation procedure for tickets. Managing Active Directory o Create and manage computers, printers, users, and groups for the domain. o Manage shares and DFS links in a Windows environment. Coordinated New Printer Service Project o Worked with third party vendor to map out existing printers and user needs. o Calculated printer metrics for cost savings. o Prepared for printer allocation (IP addressing, VLANs, locations). o Worked with vendor to complete install. o Follow up meetings with vendors and corporate IT regarding metrics and cost savings. Simulation software project to reduce cost for manufacturing system o Worked with Magma to understand hardware specifications needed for custom PC build. o Researched hardware specifications between different vendors.
-
Upload
jordan-fisher -
Category
Documents
-
view
17 -
download
2
Transcript of Jordan Fisher's Resume 6-18-2016
Jordan Fisher 116 Buckworth Drive [email protected] Kokomo, Indiana 46901
PROFESSIONAL EXPERIENCE
Fiat Chryler Automobiles (FCA), February 2014 – PresentDesktop Support/Network Administrator Co-lead large network infrastructure installation for production network.
o Worked with Chrysler network leads and Union floor steward to map out placements of IDFs.o Worked with contracted and Union electricians to oversee new fiber and Ethernet cable runs.o Troubleshooted issues that arose from the new installation of switches, network drops, fiber
runs and wireless access points. Troubleshooting PC hardware/software for shop floor (production area) and Office area
o Perform on-site and remote diagnostics for all PC hardware/software.o Manage IT assets, inventory, and allocation of IT resources.o 24/7 support required for shop floor and user support.o Utilized Chryslers’ IT asset management to deploy and supply end users with hardware.o Supported multiple production plants and over 1,200 users.
Managing and resolving helpdesk tickets though Chrysler’s TTSo Ticket creation, resolution and use of the system to communicate any changes that are made,
using notes to communicate with the users and other support groups.o Use TTS as a metric of quality of service and time management.o Understanding corporate escalation procedure for tickets.
Managing Active Directoryo Create and manage computers, printers, users, and groups for the domain.o Manage shares and DFS links in a Windows environment.
Coordinated New Printer Service Projecto Worked with third party vendor to map out existing printers and user needs.o Calculated printer metrics for cost savings.o Prepared for printer allocation (IP addressing, VLANs, locations).o Worked with vendor to complete install.o Follow up meetings with vendors and corporate IT regarding metrics and cost savings.
Simulation software project to reduce cost for manufacturing systemo Worked with Magma to understand hardware specifications needed for custom PC build.o Researched hardware specifications between different vendors.o Installed and implemented Magmasoft solution.
ISU Office of Information Technology, OIT, February 2012 – December 2013 Lab Computer Support Technician
Responsible for the initial software installation, imaging, and maintenance of computers in laboratory environments.
Provide comprehensive IT support for staff and students throughout the university. Continuous updating and installation of deep freezing software for the computers in the labs.
FedEx Freight, March 2011 – February 2014 Material Handler/ Inventory ManagerFedEx Express, March 2010 – March 2011 Material Handler
EDUCATION
Indiana State University, December 2013 GPA: 3.29 / 4.0 Dual Major: Bachelor of Science; Information Technology and Computer Engineering Technology Minor: Electronics Engineering Technology
Will be taking the CCENT at the end of June.
Jordan Fisher 116 Buckworth Drive [email protected] Kokomo, Indiana 46901
REFERENCES
Dr. David MalooleyAssociate Professor at ISU of Electronic and Computer Engineering Technology [email protected]
Tami Weinzapfel-Smith President of Human Resources at Indiana State [email protected]
Bradley BiehlIT Support Specialist at Fiat Chrysler Automobiles (FCA)[email protected]
Zak Smith Supply Chain Management at Concordance Healthcare [email protected]
Kyle Willis Dock Manager, FedEx Freight 812-877-4904
