Jonathan K. Chang33506 Cedar Creek Lane, Lake Elsinore, CA 92532

951-587-7781 wheelfaster@gmail.com

Education: Sierra Vista High School - Baldwin Park, CA – Graduated with Salutatorian Award, 4.0 GPABiola University - La Mirada, CA – B.S. Organizational Leadership, 3.6 GPACalifornia State University of San Bernardino- San Bernardino, CA – M.B.A. postponed

Summary of Qualification:Business Development

Developed and monitored sales targets, reviewed profit & loss statements, payroll forecasts Created projected annual income plans and adjusted sales & operations plans from audits of monthly income

statements Created and tracked metrics for increased sales growth in targeted categories Drive after sales revenue growth through continuous monitoring and coaching of staff. (i.e. in-store add-on sales

strategy) Management of inventory and supply chain: cycle counting, aging, sell-through, forecast trends or seasonality, etc. Opened new retail location from a period of construction concept through regular store operations Drive after service department specific goals: Labor Revenue, Parts Revenue, and Labor Unit Production Established strategic alliances with community leaders, cycling advocates, and industry professionals in order to

leverage their resources for combined positive results (cross promotion, sponsorships, event marketing, etc.) Developed regional marketing programs with sales promotions, grassroots marketing, social media, and print media

Staff Development Responsible for employee recruitment, training, counseling, and termination Staff training in customer service and retail sales strategies Training bicycle mechanics to provide consistency of high quality repairs and positive customer interface Established discipline in execution of operations to provide consistent high quality service to customers while

maintaining compliance with company expectations Created and conducted leadership training program Developed systematic forecast for permanent and seasonal positions in order to control payroll expenses and achieve

positive, production results Created bonus compensation program for General Managers and Service Department Established and conducted weekly conference calls and monthly leadership meetings Proven leader for multiple projects, from concept to execution

Computer: - MS Office Suite: Word, Excel, Power Point, Outlook- SAP Inventory Reconciliation, Print on Demand, and Report Tree analyses.- Axapta Microsoft Business Solutions: Warranty Chargeback/Sales Order, Inventory & Warehouse Management.- CAM Commerce Retail Star : POS retail and reporting- Asend Retail Management System: POS retail and reporting

Extracurricular activities:Longtime cycling advocate, road cycling and mountain biking; commuting and leisure. Live to ride, ride to live! Involved with local cycling groups within communities to increase ridership.

Employment History:Jax Bicycle Center Jax Bicycle Center217 W. First St. 14210-6H Culver DriveClaremont, CA 91711 Irvine, CA 92604 Employed: 10/1/13 – 10/4/16 Employed: 10/11/06 – 9/30/13Position: Trademark Licensed Owner Position: Director, Business Development

Bicycle Service Center Coca-Cola Enterprises1725 W. Florida Ave 68600 Perez Road Hemet, CA 92545 Cathedral City, CA 92234 Employed: 03/01/99 – 04/30/01 and 02/14/05 – 06/09/06 Employed 10/01/03 – 02/11/05Position: Store Manager Position: Warehouse Supervisor