Jason Lawrie

SMARTVOIX ASA SERVICE

TAPI INTERFACEExisting phone system

Screen pops

Keep existing system

Miss out on more sophisticated features

May need to pay for this feature if not installed

+–

SMARTVOIXReplacement phone systemScreen pops

Recording linked to bookingsAutomated bookingDashboardReportsTransfer to other sites

ExpensiveLose existing infrastructure

+

–

SMARTVOIX AS A SERVICE

All the benefits of SmartVoix

Without the hassle of setting it up

But first, what is SIP?

THE PHONE ‘LINE’

SMARTVOIX AS A SERVICE1. Call answered by

SmartVOIX2. The call gets answered by

the SmartVOIX system. If the caller makes an automated booking then the booking is sent to the SmartMove server. Other calls queued for the operator.

3. The operator(s) connects to the SmartVOIX phone system over the internet.

4. Bookings taken by the operator go to the server in the usual way.

BENEFITSGet screen pop

Get automatic bookings based on addresses used by that caller

BENEFITS

Immediate access to recordings

BENEFITS

ReportsGet call statistics

BENEFITS

BENEFITS

Alternative call centresSite lost, go to new oneOffload to another site

REQUIREMENTS

You must have a good internet connection (download and upload speeds)

NBN or fibre ideal