Jason Lawrie SMARTVOIX AS A SERVICE. TAPI INTERFACE Existing phone system Screen pops Keep existing...
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Transcript of Jason Lawrie SMARTVOIX AS A SERVICE. TAPI INTERFACE Existing phone system Screen pops Keep existing...
Jason Lawrie
SMARTVOIX ASA SERVICE
TAPI INTERFACEExisting phone system
Screen pops
Keep existing system
Miss out on more sophisticated features
May need to pay for this feature if not installed
+–
SMARTVOIXReplacement phone systemScreen pops
Recording linked to bookingsAutomated bookingDashboardReportsTransfer to other sites
ExpensiveLose existing infrastructure
+
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SMARTVOIX AS A SERVICE
All the benefits of SmartVoix
Without the hassle of setting it up
But first, what is SIP?
THE PHONE ‘LINE’
SMARTVOIX AS A SERVICE1. Call answered by
SmartVOIX2. The call gets answered by
the SmartVOIX system. If the caller makes an automated booking then the booking is sent to the SmartMove server. Other calls queued for the operator.
3. The operator(s) connects to the SmartVOIX phone system over the internet.
4. Bookings taken by the operator go to the server in the usual way.
BENEFITSGet screen pop
Get automatic bookings based on addresses used by that caller
BENEFITS
Immediate access to recordings
BENEFITS
ReportsGet call statistics
BENEFITS
BENEFITS
Alternative call centresSite lost, go to new oneOffload to another site
REQUIREMENTS
You must have a good internet connection (download and upload speeds)
NBN or fibre ideal