IS 450 Enterprise Systems Implementation

Olayele Adelakun (Ph.D)Assistant Professor CTI Office: Room 735 CTI 7th FloorPhone: 312-362-8231Fax: 312-362-6116Email : yele@cs.depaul.eduWeb: http://facweb.cs.depaul.edu/yele

Agenda Course Overview

Expectation

IS change management in organizations

Themes

Course Overview

Objective Course Materials Grading Group Assignment

Course Objectives An understanding of the major processes that affect the change

process in people and organizations

An understanding of the major organizational transformation technologies such as BPR and ERP.

An understanding of the challenges and issues inherent in changing established organizations.

An appreciation of the various methods available for achieving change, the circumstances that effect their appropriateness, and the preferred execution.

Students will be able to develop a change management plan for implementing an information system that radically changes the current processes.

Prerequisites  IS 483 or HCI 400 or ECT 555.

Course Material Varun Grover and William Kettinger, 

Process Think: Winning Perspectives for Business Change in the Information Age, Idea Group Publishing, Hershey PA. 2000. ISBN 1-87828-968-3.

Jeffery M. Hiatt and Timothy J. Creasey, Change Management: the People Side of Change. ProSci Learning Center Publications, Loveland CO. 2003. ISBN 1-930885-18-0.

Grading

Assignment I 25%

Assignment II (Group Assignment) 30%

Assignment III 25%

Participation 20%

Group Assignment 1 About 2-3 students per group.

Your group assignment is to develop a change management plan for an organization implementing any of the following systems:

Enterprise Resources Planning Systems (ERP) E-commerce or M-commerce systems Customer Relationship management systems (CRM) Supply chain management systems

Deliverables Presentation (10%) Written documentation with references (15%) Peer to peer evaluation (5%)

OR

Group Assignment 2 About 2-3 students per group.

Your group assignment is to study the change management plan for an Large system implementing in your company. Your group should also study how the change management plan was implemented. Examples of systems include the following:

Enterprise Resources Planning Systems (ERP) E-commerce or M-commerce systems Customer Relationship management systems (CRM) Supply chain management systems

Deliverables Presentation (10%) Written documentation with references (15%) Peer to peer evaluation (5%)

OR

Group Assignment 3

Conducting an Industry Analysis See examples

Question

Agenda Course Overview

Expectation?

IS change management in organizations

Themes

Expectations?

Agenda Course Overview

Expectation?

IS change management in organizations

Themes

Who moved my Cheese

http://www.whomovedmycheese.com/products/changeVideo.asp

Who Moved My Cheese?

Reasons For Change

Internal Factors

External Factors

Why Change IT or ICT has always been a source of

opportunity and uncertainty, advantage and risk.

Distance and time have become much less significant determinants of market and organization structures and processes.

IT influence in large organization is pervasive, affecting the smallest department and decision-making processes to an extent not visualized few years ago

IT Era and Organization Changing perspectives

Regulated

Monopoly

Organization

Productivity/ Efficiency

Free Market Individu

al

Individual/Group

Efficiency

Collaborative

Enterprise and Industry

Integration

Value Creation

Era I1950s- 70s

Era II1970s- 80s

Era III1990s-99

Administrative

Framework

Primary Target

Justification/ Purpose

?

?

?

Application

Challenges

?

?

?

Changing Technology Platforms

? ? ?Era IV2000s-

? ?

Agenda Expectations?

Course Overview

IS change management in organizations

Themes

Relevant Themes Change Management Models

Market structure and Industry Dynamics

IT Impact

Market structure and Industry Dynamics

The old industry value chain Sequential Functionally organized and transitional in nature Vertical organization structures within

organization boundaries

The new industry value chain Process based Integrating the enterprise activities Boundaries are becoming fluid Partnership and the rise of virtually integrated

industry

IT Impact

The goal for technology use influences Its development, operating and management Impact on core operations Impact on core strategy

Impact Support, Factory, Turnaround, Strategic

Categories of Strategic Relevance and Impact

Factory

Support

Strategic

Turnaround

Strategic Impact of existing IT system

Low

Low

High

High

A contingency appropriate to IT management.

Strategic Impact of IT applications under development

Totally depending on it

Not absolutely depending on totally uninterrupted, fast response-time.

IT are important but theyare not fundamental to thefirms ability to compete.

Strategic Impact of ITon operations and futurestrategy is low.

Categories of Strategic Relevance and Impact

Factory

Support

Strategic

Turnaround

IT Impact on core operations

Low

Low

High

High

A contingency appropriate to IT management.

IT Impact on core strategy

Goal: Transform the organization or industryLeadership: Senior executives or

board

Goal: Identify and launch new Ventures

Leadership: Venture incubation unit

Goal: Improve performance of core processes

Leadership: Business unit executives

Goal: Improve local performanceLeadership: Local level oversight

Discussion

Why do organizations change

Does my organization need to change

What happens if we don’t

How important is IT to the success of your industry / organization

What kind of change will it introduced into the organization

Are leaders capable and ready to deal with the change management challenges?

Are IT resources appropriately placed in the firm?

Discussion

Do the perspective and skill of the IT team, IT users, and general management team fit the firm’s changing strategy and organization and the IT application, operating environment, and management processes?

Is the firm organized to identify, evaluate, and assimilate new information technologies on a timely basis?

Are the strategic planning, the management control and the project management systems defined and appropriately implemented and managed?

Are appropriate organizational structures and coordinating mechanisms in place to ensure IT is appropriately aligned to the needs of the firm?

What is the importance of change management in the organization?

Agenda

Expectations?

Course Overview

IS Challenges in the organization

Themes