INTRODUCTION TO IN-HOME SUPPORTS ASSURANCE SYSTEM (ISAS)

JOHN WILSONISAS PROJECT MANAGER

WHITNEY MOYERHEALTH POLICY ANALYST

AUGUST 20, 2013

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ISAS BACKGROUND

What is the In-home Support Assurance System (ISAS) Phone Based Billing System for in-home care providers

Purpose of ISAS Simplify billing Monitor provision of services

How does it work Provider calls ISAS Calls matched with provider, participant and plan of

care Claims automatically generated All claims are processed on a weekly basis

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RECORDING TIME (CLOCK IN AND OUT)

Methods Client Landline or Cell Phone Provider Cell Phone

Landline Phone: Information Needed Client Name Provider Number

Cell Phone: Information Needed Client MA # Client Name OTP Device Provider Number

Troubleshooting Redirect to Help Desk or Voice Mail

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HOW ISAS WORKS

Voice Recognition Providers uses same phrase Authenticate providers

One Time Password (OTP) device Keychain sized device Randomly generated number Number changes every minute Numbers traced to a specific time

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CLAIMS & REPORTS Claims

Nightly Process Ability to View Claims Ability to Adjust Claims

Reports Service-based reports Claim-based reports

HELP DESK

Providers directed to Help Desk after three failed clock in/out attempts

Live operator hours: 6 a.m. – 8 p.m., Monday-Friday

Outside of live operator hours: Providers are prompted to leave necessary

information via voicemail

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GETTING STARTED WITH ISAS

Access training View webinar at www.ltsstraining.org (scroll to

ISAS – Service Provider)OR Request ISAS training DVD by calling the Help

Desk at 855-463-5877

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GETTING STARTED WITH ISAS (CONTINUED) Registration

Agency Providers Call 855-463-5877 and register staff with Help Desk Setup voice prints by calling 855-463-4727

Independent Providers Call 855-463-5877 and register with Help Desk Setup voice print by calling 855-463-4727

Registration allows you to use ISAS and view billing claims online and receive important billing information from DHMH via email

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