Introduction to In-home Supports Assurance System (ISAS)
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Transcript of Introduction to In-home Supports Assurance System (ISAS)
INTRODUCTION TO IN-HOME SUPPORTS ASSURANCE SYSTEM (ISAS)
JOHN WILSONISAS PROJECT MANAGER
WHITNEY MOYERHEALTH POLICY ANALYST
AUGUST 20, 2013
04
/12
/20
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ISA
S
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ISAS BACKGROUND
What is the In-home Support Assurance System (ISAS) Phone Based Billing System for in-home care providers
Purpose of ISAS Simplify billing Monitor provision of services
How does it work Provider calls ISAS Calls matched with provider, participant and plan of
care Claims automatically generated All claims are processed on a weekly basis
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RECORDING TIME (CLOCK IN AND OUT)
Methods Client Landline or Cell Phone Provider Cell Phone
Landline Phone: Information Needed Client Name Provider Number
Cell Phone: Information Needed Client MA # Client Name OTP Device Provider Number
Troubleshooting Redirect to Help Desk or Voice Mail
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HOW ISAS WORKS
Voice Recognition Providers uses same phrase Authenticate providers
One Time Password (OTP) device Keychain sized device Randomly generated number Number changes every minute Numbers traced to a specific time
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CLAIMS & REPORTS Claims
Nightly Process Ability to View Claims Ability to Adjust Claims
Reports Service-based reports Claim-based reports
HELP DESK
Providers directed to Help Desk after three failed clock in/out attempts
Live operator hours: 6 a.m. – 8 p.m., Monday-Friday
Outside of live operator hours: Providers are prompted to leave necessary
information via voicemail
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GETTING STARTED WITH ISAS
Access training View webinar at www.ltsstraining.org (scroll to
ISAS – Service Provider)OR Request ISAS training DVD by calling the Help
Desk at 855-463-5877
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GETTING STARTED WITH ISAS (CONTINUED) Registration
Agency Providers Call 855-463-5877 and register staff with Help Desk Setup voice prints by calling 855-463-4727
Independent Providers Call 855-463-5877 and register with Help Desk Setup voice print by calling 855-463-4727
Registration allows you to use ISAS and view billing claims online and receive important billing information from DHMH via email
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