Post on 06-Jan-2018
description
CommunicationIntroduction to Business & Marketing
What Is Communication? Communication: “process of exchanging
messages between a sender & receiver”
Personal Communication Personal Communication: “between you &
friends” occurs on your own time
Example: Calling my best friend on the phone at 6 pm
Student lists 5 examples
Professional Communication Professional Communication: “between
colleagues or co-workers” occurs at work
Example: I e-mail my Principal regarding my evaluation
Student lists 5 examples
Types of Communication Listening Reading Speaking Writing
Listening Listening: “active mental process by which a
person recognizes, assesses, and evaluates what is heard”
How To Improve Listening1. Identify the purpose
2. Look for a plan
3. Give feedback
4. Search for common interest
5. Evaluate the message
6. Take notes
Following Directions Activity Take out a piece of paper & pencil
You must remain silent during this activity
The key to success is active listening!
Students will now begin
Listening Barrier #1 Distractions: “things that compete with the
message for listeners attention”
Example: I sit down to do my Calculus, but I cannot focus
due to the football game on TV.
Student lists 5 examples
Listening Barrier #2 Emotional Interference: “the person is too
preoccupied with emotions to receive the intended message”
Example: I fouled out of my basketball game and am too
angry to listen to the coach after the game.
Student lists 5 examples
Listening Misconceptions1. Speaking is more important
than listening.
Listening Misconceptions1. Speaking is more important
than listening. Fact: Speaking and listening are equally
important.
Listening Misconceptions1. Speaking is more important
than listening. Fact: Speaking and listening are equally
important.
2. Listening is easy and requires little energy.
Listening Misconceptions1. Speaking is more important
than listening. Fact: Speaking and listening are equally
important.
2. Listening is easy and requires little energy.
Fact: Active listeners undergo the same physiological changes as a person jogging.
Listening Misconceptions1. Speaking is more important than
listening. Fact: Speaking and listening are equally
important.
2. Listening is easy and requires little energy.
Fact: Active listeners undergo the same physiological changes as a person jogging.
3. Listening is only a matter of understanding a speaker’s words.
Listening Misconceptions1. Speaking is more important than
listening. Fact: Speaking and listening are equally important.
2. Listening is easy and requires little energy.
Fact: Active listeners undergo the same physiological changes as a person jogging.
3. Listening is only a matter of understanding a speaker’s words.
Fact: Nonverbal signals also help listeners gain understanding.
Verbal vs. Nonverbal Verbal Communication: “expressed through
words”
Nonverbal Communication: “wordless communication”
Nonverbal Communication Hand gestures Facial expressions Touching Body language Eye contact Turning your back to the speaker
What Other Ways Can You Think Of?
Words Of Wisdom
“Actions speak louder than words.”
Nonverbal Example #1 What is this girl saying?
Nonverbal Example #2 What is this lady saying?
What We Say Without Words #1
What We Say Without Words #2
What We Say Without Words #3
What We Say Without Words #4
What We Say Without Words #5
What We Say Without Words #6
What We Say Without Words #7
What We Say Without Words #8
What We Say Without Words #9
What We Say Without Words #10
Debrief1. Defensiveness 2. Cooperation
3. Confidence 4. Nervousness 5. Frustration
1. Short breaths, “tsk” sound, clenched hands, wringing hands
Debrief1. Defensiveness 2. Cooperation
3. Confidence 4. Nervousness 5. Frustration
1. Short breaths, “tsk” sound, clenched hands, wringing hands Frustration
Debrief1. Defensiveness 2. Cooperation
3. Confidence 4. Nervousness 5. Frustration
1. Short breaths, “tsk” sound, clenched hands, wringing hands Frustration
2. Steepled hands, hands behind back, hands on lapels of coat, broad gestures
Debrief1. Defensiveness 2. Cooperation
3. Confidence 4. Nervousness 5. Frustration
1. Short breaths, “tsk” sound, clenched hands, wringing hands Frustration
2. Steepled hands, hands behind back, hands on lapels of coat, broad gestures Confidence
Debrief1. Defensiveness 2. Cooperation
3. Confidence 4. Nervousness 5. Frustration
1. Short breaths, “tsk” sound, clenched hands, wringing hands Frustration
2. Steepled hands, hands behind back, hands on lapels of coat, broad gestures Confidence
3. Arms crossed, sideways stance, touching and rubbing nose, rubbing eyes, drawing away
Debrief1. Defensiveness 2. Cooperation
3. Confidence 4. Nervousness 5. Frustration
1. Short breaths, “tsk” sound, clenched hands, wringing hands Frustration
2. Steepled hands, hands behind back, hands on lapels of coat, broad gestures Confidence
3. Arms crossed, sideways stance, touching and rubbing nose, rubbing eyes, drawing away Defensiveness
Debrief1. Defensiveness 2. Cooperation
3. Confidence 4. Nervousness 5. Frustration
1. Short breaths, “tsk” sound, clenched hands, wringing hands Frustration
2. Steepled hands, hands behind back, hands on lapels of coat, broad gestures Confidence
3. Arms crossed, sideways stance, touching and rubbing nose, rubbing eyes, drawing away Defensiveness
4. Open hands, upper body in sprinter’s position, sitting on edge of chair, hand-to-face gestures
Debrief1. Defensiveness 2. Cooperation
3. Confidence 4. Nervousness 5. Frustration
1. Short breaths, “tsk” sound, clenched hands, wringing hands Frustration
2. Steepled hands, hands behind back, hands on lapels of coat, broad gestures Confidence
3. Arms crossed, sideways stance, touching and rubbing nose, rubbing eyes, drawing away Defensiveness
4. Open hands, upper body in sprinter’s position, sitting on edge of chair, hand-to-face gestures Cooperation
Debrief1. Defensiveness 2. Cooperation
3. Confidence 4. Nervousness 5. Frustration
1. Short breaths, “tsk” sound, clenched hands, wringing hands Frustration
2. Steepled hands, hands behind back, hands on lapels of coat, broad gestures Confidence
3. Arms crossed, sideways stance, touching and rubbing nose, rubbing eyes, drawing away Defensiveness
4. Open hands, upper body in sprinter’s position, sitting on edge of chair, hand-to-face gestures Cooperation
5. Clearing throat, “whew” sound, whistling, fidgeting, tugging ears
Debrief1. Defensiveness 2. Cooperation
3. Confidence 4. Nervousness 5. Frustration
1. Short breaths, “tsk” sound, clenched hands, wringing hands Frustration
2. Steepled hands, hands behind back, hands on lapels of coat, broad gestures Confidence
3. Arms crossed, sideways stance, touching and rubbing nose, rubbing eyes, drawing away Defensiveness
4. Open hands, upper body in sprinter’s position, sitting on edge of chair, hand-to-face gestures Cooperation
5. Clearing throat, “whew” sound, whistling, fidgeting, tugging ears Nervousness