PROFESSIONAL COMMUNICATION

Welcome to the HW0310 Professional

Communication

Overview of Lecture

Communication forms and modes Course topics Course materials Course structure and assessment Building blocks of communication IPAC

Communication in its different forms and modes

Verbal - written Verbal – spoken Non-verbal – visual Non-verbal – audio Non-verbal – paralinguistic

audio – vocally-produced sounds e.g. pitch, volume, speed, intonations

visual – body language

Course Overview

Aims to equip students with

Oral communication skillsWritten communication skills

For the workplace

Professional Communication Topics

1. Business Writing

2. The Employment Process

3. Intercultural Communication

4. Conflict Management

5. Oral Presentation

6. Business Meetings

Course Materials

1. Textbook: Professional Communication (2010), McGraw-Hill

2. Assignment instructions

3. Online course sites (lecture slides, course syllabus description, lecturers and tutors’ contact information announcements, etc – 1 main site, 1 tutorial site)

4. Videos on Demand

VERY IMPORTANT

LECTURES Lectures every week.

TUTORIALS 2 hours, once a fortnight, 6 sessions Follow odd/even weeks system Even week groups start tutorials first in

week 2; odd week groups start in week 3.

MAIN COURSE SITEPlease check main site regularly.

TUTORIALS

During tutorials, no teaching/lecturing will be done. You are required to:

Review completed lectures through Q&A, discussions, etc

Work on lecture topic-based exercises

Present assignment 2.

Your tutor will: Facilitate the tutorials Monitor and assess your attitude

and progress to award you with class participation marks.

COURSE ASSESSMENT

No exam, 100% CA: Assignment 1: Individual Writing

(40%) Assignment 2: Group Oral

Presentation (40%) Class Participation: (20%)

Late submission of A1 Penalty – 20% deduction per day A2 is strictly a group oral presentation, you must form a group shortly after tutorial 1.

Plagiarism

Lecture on plagiarism available on the lecture site

Honour code Plagiarism form to be used when

submitting Assignment 1

SELF ACCESS

Retrieve VOD (video-on-demand) from edveNTUre or from NTU intranet, via library link.

Watch videos and answer questions at your own pace.

Watch e-lectures and attend guest lecture and CAO dialogue session.

Union Day – 28 August, 10.30 – 2.30 Thursday odd-week 3 Make up in week 2, 21 Aug (both groups)

Hari Raya Haji – 6 October Monday even-week 8 Make up in week 9, 13 Oct (both groups)

Attendance will be taken

Make-up Tutorials

Deepavali – 23 October Thursday even-week 10 Make up in week 11, 30 Oct (both

groups)

Attendance will be taken

Make-up Tutorials

Building Blocks of Effective Communication

Three Factors of Communication P-urpose A-udience C-ontext(I)Pac – the communication tool

Why IPAC?

What is communication?Two way communication modelReaching out to the other party

To achieve a high level of effective communication

Possible but with whom?Working even harder to achieve

effective communication in the work place

P-URPOSE

The basic purposes of professional/business writing are:

To inform To persuade To maintain/build goodwill.

In most cases, each business message usually involves more than 1 purpose.

A-udience

A-udience characteristics:- Culture- Language- Education- Interests- Age- Etc.

C-ontext

Everything that impinges onCommunication

Time – past, present, future Location Company culture Economic, social, political,

environment Etc.

Putting IPAC into the Work Place

Workplace writing generally entails writing for 2 main types of audiences:

Internal (colleagues, superiors, subordinates)

External (clients, government agencies, general public, the press, shareholders, potential employees, suppliers, unions)With the purposes of:

Informing, persuading, requesting, building goodwill

IPAC → Outcome

Content Organisation Language

Choice of words Tone Style 7 Cs: clarity, coherence,

cohesion, correctness, completeness, conciseness, courtesy

SUM UP

What is communication Building blocks of oral and

written communication IPAC