Introduction HO - Copy
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Transcript of Introduction HO - Copy
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PROFESSIONAL COMMUNICATION
Welcome to the HW0310 Professional
Communication
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Overview of Lecture
Communication forms and modes Course topics Course materials Course structure and assessment Building blocks of communication IPAC
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Communication in its different forms and modes
Verbal - written Verbal – spoken Non-verbal – visual Non-verbal – audio Non-verbal – paralinguistic
audio – vocally-produced sounds e.g. pitch, volume, speed, intonations
visual – body language
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Course Overview
Aims to equip students with
Oral communication skillsWritten communication skills
For the workplace
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Professional Communication Topics
1. Business Writing
2. The Employment Process
3. Intercultural Communication
4. Conflict Management
5. Oral Presentation
6. Business Meetings
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Course Materials
1. Textbook: Professional Communication (2010), McGraw-Hill
2. Assignment instructions
3. Online course sites (lecture slides, course syllabus description, lecturers and tutors’ contact information announcements, etc – 1 main site, 1 tutorial site)
4. Videos on Demand
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VERY IMPORTANT
LECTURES Lectures every week.
TUTORIALS 2 hours, once a fortnight, 6 sessions Follow odd/even weeks system Even week groups start tutorials first in
week 2; odd week groups start in week 3.
MAIN COURSE SITEPlease check main site regularly.
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TUTORIALS
During tutorials, no teaching/lecturing will be done. You are required to:
Review completed lectures through Q&A, discussions, etc
Work on lecture topic-based exercises
Present assignment 2.
Your tutor will: Facilitate the tutorials Monitor and assess your attitude
and progress to award you with class participation marks.
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COURSE ASSESSMENT
No exam, 100% CA: Assignment 1: Individual Writing
(40%) Assignment 2: Group Oral
Presentation (40%) Class Participation: (20%)
Late submission of A1 Penalty – 20% deduction per day A2 is strictly a group oral presentation, you must form a group shortly after tutorial 1.
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Plagiarism
Lecture on plagiarism available on the lecture site
Honour code Plagiarism form to be used when
submitting Assignment 1
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SELF ACCESS
Retrieve VOD (video-on-demand) from edveNTUre or from NTU intranet, via library link.
Watch videos and answer questions at your own pace.
Watch e-lectures and attend guest lecture and CAO dialogue session.
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Union Day – 28 August, 10.30 – 2.30 Thursday odd-week 3 Make up in week 2, 21 Aug (both groups)
Hari Raya Haji – 6 October Monday even-week 8 Make up in week 9, 13 Oct (both groups)
Attendance will be taken
Make-up Tutorials
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Deepavali – 23 October Thursday even-week 10 Make up in week 11, 30 Oct (both
groups)
Attendance will be taken
Make-up Tutorials
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Building Blocks of Effective Communication
Three Factors of Communication P-urpose A-udience C-ontext(I)Pac – the communication tool
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Why IPAC?
What is communication?Two way communication modelReaching out to the other party
To achieve a high level of effective communication
Possible but with whom?Working even harder to achieve
effective communication in the work place
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P-URPOSE
The basic purposes of professional/business writing are:
To inform To persuade To maintain/build goodwill.
In most cases, each business message usually involves more than 1 purpose.
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A-udience
A-udience characteristics:- Culture- Language- Education- Interests- Age- Etc.
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C-ontext
Everything that impinges onCommunication
Time – past, present, future Location Company culture Economic, social, political,
environment Etc.
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Putting IPAC into the Work Place
Workplace writing generally entails writing for 2 main types of audiences:
Internal (colleagues, superiors, subordinates)
External (clients, government agencies, general public, the press, shareholders, potential employees, suppliers, unions)With the purposes of:
Informing, persuading, requesting, building goodwill
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IPAC → Outcome
Content Organisation Language
Choice of words Tone Style 7 Cs: clarity, coherence,
cohesion, correctness, completeness, conciseness, courtesy
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SUM UP
What is communication Building blocks of oral and
written communication IPAC