July 2014

PSMF Overview presentation

June 2016

AgendaAgenda

Background / Context

What is PSMF?

Why have ITSMF Uk built it?

How does it work?

What does it deliver?

Case Study

Questions

BackgroundBackground

IT Service Management is at a critical crossroads.

The pre-eminence of ITIL® is being challenged

New ideas like

DevOps, Bi-modal IT, SIAM IT4IT

are gaining adoption and challenging

existing ways of working

• We support people not just technology

• Success depends on our ability to interact productively, positively and professionally with people

• This involves collaboration:• Between people• Across teams and IT departments• Beyond IT departments• With partners

Organisations need to invest in hiring a wider range of people and skillsets for successful IT

new skills and people are needed for commercial negotiation, contracts, relationship management, commercial and financial management

IT Service Management is transferrable to wider enterprise operations and management

Enterprise Service Management is not a new idea - now there is a clear imperative to work across organisational boundaries to achieve shared value

• Specialist technical skills

• Organisational change and people development

• Key business knowledge/skills

• Contract and supplier management

• Supply and demand management

• Marketing and communications

• Relationship management

• Contract negotiation

New IT Skills New IT Skills

The CIOThe CIO

Stepping up

Must challenge and disrupt – IT

Has to demonstrate value

Must promote good governance

Needs to ‘sense and respond’

Needs support and trusted data

Must clarify that: IT ‘can’t do it all’

July 2014

 What is PSMF?

• Text

Cartoonist Russ Law - www.facebook.com/russexplains

 

An ‘umbrella’ competency frameworkAn ‘umbrella’ competency framework

 

PSMF – What is it?PSMF – What is it?

A competence framework

An umbrella model – that incorporates other CPD and skills frameworks

PSMF defines what a professional can do, without being prescriptive

PSMF – Why have we built it?PSMF – Why have we built it?

In response to demand from members and the ITSMF UK Leadership Council

To build a body of knowledge and experience around SM professionalism

To define what is means to be a professional in Service Management

To raise the profile of the profession

PSMF – How does it work?PSMF – How does it work?

PSMF Content is free to all ITSMF UK members at itsmf.co.uk

Organisations can be assessed and audited to be compliant with the PSMF approach

Individuals can be recognised at practitioner and professional levels

Simple, ‘light touch’

Work is ongoing to develop PSMF

PSMF – What does it deliver?PSMF – What does it deliver?

A definition of Service Management as more than process or tech

A model for personal development and career progression

Recognition of Service Management – internal and external

Improvements in ITSM quality and profile

PSMF – Case StudyPSMF – Case Study

xxx

PSMF and CGIPSMF and CGI

CGI engaged with PSMF and were assessed against the framework

The organised was endorsed as compliant and working within the PSMF framework – the first globally

Built on CGI experience and value gained from SDC accreditation

Next - working with group of individuals for personalg personal recognition

• Thanks for listening..!• Itsmf.co.uk / psmf

• Barclay.Rae@itsmf.co.uk