Post on 20-Apr-2018
Integrated HRO ServicesHexaware Oracle Services and BPO Powered by Oracle
Hexaware Overview
15th
Largest software exporter178
Active Clients served ld id (D ’08)
5200Employees globally (Dec’08)
(NASSCOM) worldwide (Dec’08)p y g y ( )
56 Million dollar clients
66Fortune / Global 500
262 USD mn Revenues in CY ’08
(Dec’08) corporations as clients (Dec’08)
Founded in1990 – Nearly 2 decades of continued value creation
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Founded in1990 Nearly 2 decades of continued value creation
Global Presence
Tokyo
Bad Homburg
LondonParis
BrusselsChicago
Toronto
Boston
Tokyo
MumbaiPune
Chennai Bangkok
Frankfurt
Dubai
San Jose New Jersey
AtlantaMexico
Singapore
Sydney
Proximity Center
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yDelivery CenterSales Office
Vertical and Horizontal Competency
Vertical Competency
TTHL BFSI EV
Enterprise Solutions (PeopleSoft
Horizontal Competency
Enterprise Solutions (PeopleSoft, Oracle, SAP, MS CRM) HR IT and HRO
B i P O t iBTO/Testing Solutions
B i I t lli & A l ti
Business Process Outsourcing
Enterprise Risk Management
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Business Intelligence & Analytics Enterprise Risk Management Risk
Caliber Point Overview
A world class "end to end" HRO service provider - “BPOP d b O l ” (BPOPO)Powered by Oracle” (BPOPO)
The BPOPO program offers Oracle / PSFT’s "Best-in-Class" HCM platform delivered in a "Software as aService" (SaaS) hosted model.
Value Proposition of BPOPO
• No Upfront Investment – License Fee
• Flexible Business Model
C l t D t S it• Complete Data Security
• Homogenous Solution Landscape
• Improved Output and Business Value
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Improved Output and Business Value
• Opportunity to Consolidate
Oracle- EBS & PeopleSoft Competency
Centre of Excellence Highlights
• Niche Oracle - PeopleSoft player for more than 9 years• # 1 Oracle - PeopleSoft services provider in India, Top 3 GlobalPartnerPartner
• 250+ Oracle - PeopleSoft certified consultants, 1300+ resource pool,4500+ person years of experience
• Oracle - PeopleSoft Services more than 15 Fortune 500 clients and100+ global customers
• Global consolidation and Multi country Global roll out expertise, keyengagementsS d th ti O l P l S ft E t i d t tf li• Spanned the entire Oracle-PeopleSoft Enterprise product portfolioHCM, FSM, CRM, EPM, and Enterprise Tools & Technology andsupported the Oracle- PeopleSoft Consulting team.
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One Stop HRO Solution
• Product Implementation
• Diagnostics & Process consulting
• Recruitment Mgmt• Payroll ProcessImplementation
• Upgrades• Application
Maintenance & Support
Process consulting• HR-IT Architecture
& Design• HR Product
Evaluation &
• Payroll Process Mgmt
• Performance Mgmt• Learning Process
MgmtSupport• Integration with
systems• Portals & Self
Service
Evaluation & Selection
• Business Process Re-engineering (BPR)
Mgmt• Pension Mgmt • Benefits
Administration • HR Helpdesk
Applications • Knowledge & Document Mgmt
• Engagement/ Change Mgmt
• Business Process
p• Workforce
Administration• Relocation Services• Talent Mgmt
IT Services
• Business Process Improvement (BPI)
Consulting
• Data Cleansing
BPO Services
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Services
Agenda
Project Agile
Solution Approach
Key Learning
Benefits of Investment
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Project Agile
• A leading global logistics provider with over 6 billion in annual revenue
• Agility has three key operating units - Global Integrated Logistics (GIL), Defense & Government Services (DGS) and Investments
ObjectivesStandardize HR processes through a world class ERP Solution, gain cost leadership byfinding an outsourcing partner in the HRO domain
HR Process Scope‘PeopleWise’ Global Employee Database Repository, Performance Management, HRBusiness Intelligence, Compensation Data – showcase to promote full scale HRO
Geographical ScopeIntegrate processes across 550 offices in 100 countries for over 25,000 in-scopeemployees
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9
Situation Analysis
What Client Needed?• Implement a life cycle based process and workflow for creation of a PeopleWise• Implement a life-cycle based process and workflow for creation of a PeopleWise
system of record, ongoing maintenance of PeopleWise data, support & operation of the global PeopleWise tool/system (integrated with Active Directory)
• Deployment of additional functionality on the PeopleWise system: Performance M t HR B i I t lli C ti t i t F ll S l HROManagement, HR Business Intelligence, Compensation to grow into Full Scale HRO
What was Proposed?• "BPO powered by Oracle" model to transform the client’s entire “people function” into a
homogenous and integrated Oracle landscape across business locations.• Single integrated world class solution with a flexible “Pay per Use” model to meet the
client’s global needsg• Strong processes and support services integrated with state-of-the art products.• Multiyear experience of aligning IT and business needs
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Solution Approach
Project PhasesI. Implementation of the core Oracle E-Business Suite Human Resources Management p g
System (HRMS) moduleII. A phased rollout including additional Oracle E-Business Suite Human Capital
Management (HCM) modulesIII Additional BPO services such as employee support and reporting servicesIII. Additional BPO services such as employee support and reporting services.
Project Expedition
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Our Road Map
Data Collection
preparation
Data Collection & Maintenance
Finalize data collection template
Define Security
profiles in Pilot Data Received
Commencement of Data
Maintenancepreparation template template Oracle
Hold requirements
workshopSigned MSA Signed off
SOWInterim Tool
Ready
Oracle HRMS Environment setup &
AD System test sign off
Maintenance
HR Go live & EmployeeGo Live
Feb‘08
Mar‘08
Apr‘08
May‘08
Jun‘08
Jul‘08
Aug‘08
Sep‘08
Oct‘08
Nov‘08
Dec‘08
Jan‘09
Feb‘09
Mar‘09
Apr‘09
May‘09
Requirement gathering &
configuration
Conduct CRP2
HCM Development &
System Test CRP 3
Completed
Upload of Interim Data to
Oracle (Non ME Co ntries)
Conduct CRP1
Installation of OS on UAT &
DR Server (On-Site)
Matrix Manager - Change Request
AD UAT Environ setup
Countries)
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TechnologyProcess
Key Takeaways
Key Benefits• Technology Led Transactional services: Oracle powered BPO enable faster TATs and lower costs• Engineer value through focus on continuous process improvements and effective service delivery• Wave based Rollout : Logical grouping of data / countries to achieve business case benefits without
having to compromise on cost and quality of data simultaneously• Collaborative Implementation: Superior HR process expertise - ability to offer best-of-breed
i t t d HRO (HR IT + HR BPO) iintegrated HRO (HR-IT + HR-BPO) services
• Resource turnover
• Timely feedback from regions
• Collaborative / Consultative style of management
• Offshore centric deliveryTimely feedback from regions
• Setting up Active Directory
Development Environment
• ME data validation
Offshore centric delivery• Extensive scoping exercises during the
initial stages• Detailed analysis of scoping• Closer collaboration accelerated the
decision/delivery making processME data validation
Challenges
decision/delivery making process
Learning
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Our Investment in this Relationship
• Weekly Status Update RuleDashboards
• In-depth analysis and cleansing of dataEnhancement in scope of cleansing
• Structured detailed reports on a weekly basisReports p yp
• Additional Testing Cycles for ME Data CleansingME Interface – Additional Test Scenario
• Automated process to create user names for new hiresMass User ID creation
• Execution of daily interfaces without any user interventionInterface Automation
• Easy configuration for different OUs and AD user attributesConfigurable Active Directory Tool
• Differential snapshot between AD and HCMComparison Report of AD data and HCM data
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pdata and HCM data
Customer Satisfaction Survey
Parameter Strongly Disagree Disagree Neutral Agree Strongly
Agree
The process execution is overall satisfyingThe process execution is overall satisfying
Adherence to professional standards of conduct is good
Caliber Point’s team acts in our best interest
Good professional relationship with Caliber Point
Proper domain knowledge & expertise demonstrated
Consistent value adds for my business
Prompt response to any enquiries or concerns
Turns around the work in or before the specified timelines
Client “ Caliber Point has been very responsive and flexible in addressing our needs which have evolved throughout thej t th h b t t d t d ti ll k t ti f t i t P i l
p
The quality of output provided is always better than or within the SLA
Testimony project; they have been a trusted partner and continually seek to satisfy customer requirements. Primary examples arefast TAT and constructive suggestions on the data collection and maintenance templates and dashboards, as wellas the hosting re-plan. Oracle domain knowledge appeared a little soft at first, but has been more in evidence in theperiod under review. As we move forward with follow-on projects (performance management and others), we would
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expect a stronger level of engagement in advising us as to the best configurations to meet our requirements.”
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Q & A
Thank YouQ & A
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