Post on 16-Aug-2015
Insurance FraudPredict, prevent, prosecute: learn from the experts at the industry’s leading event
24th March 2015The Waldorf Hilton, London
Marketforce’s 6th Annual Conference
Early registration rates available
Book before 19th December and save £200
Rob CummingsManager, Civil Justice & Data StrategyAssociation of British Insurers
John O’RoarkeManaging DirectorLV= General Insurance
Byron ShepherdService Delivery Manager – MyLicenceMotor Insurers’ Bureau
Steve JacksonHead of Financial Crime Covéa Insurance
Natasha GlasgowHead of InsuranceMoneysupermarket.com
Andy PagettManager – Counter FraudAgeas
David WoodDetective Chief Inspector& Head of the Insurance Fraud DepartmentCity of London Police
Tony SalesRetail Fraud ExpertRetail Fraud Uncovered
Glen MarrDirector of Fraud1st Central
Mike BrownHead of Counter Fraud IntelligenceDirect Line Group
Graham KnightFraud ManagerAllianz
Martin AndrewsDirector GeneralCredit Hire Organisation
John O’Roarke, Managing Director, LV= General Insurance
An influential conference on a subject which is critically important to the profitability of the industry
35+InSuRAnCE CoMpAnIES
95% DELEGAtE AppRovAL
Join us at Britain’s leading fraud event and gain insight on key developments in the fight against it.
How can your company better defend itself against fraudsters?
150+AttEnDEES In 2014
TELEPHONE +44 (0)20 7760 8699BOOK ONLINE www.marketforce.eu.com/fraud
Insurance Fraud24th March 2015 | the Waldorf Hilton, London
With more than 150 of your peers and 16 expert
speakers discussing this year’s key developments,
Insurance Fraud is the only fraud event you and
your colleagues need to attend in 2015.
From application all the way through to conviction,
senior speakers will be sharing their insight on how
best the industry can collaborate and efficiently
optimise anti-fraud operations in the face of
increasing fraud levels.
• Getacrosssectorperspectivefromaline-up
that includes insurers, brokers, aggregators, law
representation and law enforcement
• Hearfrom‘Britain’sGreatestFraudster’Tony
Sales on how to combat the bad guys
• Learnhowtocollaborateacrossdepartmentsand
fight fraud in all types of insurance
•Shareexpertisewithfraudexpertsonapplication,
claims and convictions
For more information on our programme and to
benefit from the discounted early registration rate
please visit our website:
www.marketforce.eu.com/fraud
1st Central3e IntelligenceAgeas InsuranceAIGAllianz GroupAlpha InsuranceAmlinAssociation of British InsurersAvivaAXA GroupBAE SystemsBarclays BankBerrymans Lace MawerBGL GroupCallcreditChaucer InsuranceCIFASCity of London police ForceClyde & Cocomparethemarket.comConfused.comCovéa InsuranceCRIFCunningham LindseyDAC BeachcroftDAS GroupDavies GroupDirect Line GroupDWFEcclesiastical Insurance GroupEldon Insurance ServicesEsure InsuranceFICoGocompare.comHartecHyperion InsuranceIBM
Impetro ConsultingInceptum InsuranceInsurance Fraud BureauInsurance InitiativesIovationKennedysKGM Motor InsuranceLexisnexisLifestyle Services GroupLv=Markerstudy GroupMcKinty & WrightMotor Insurers’ BureauMurphy o’RawenCI vehicle RescuenFu MutualnICE Systemsopen GIRetail Fraud uncoveredRIASRisk Intelligence IrelandRoundcubeRSA GroupSAS InstituteSimplyhealthSterling Insurance CompanySwinton GroupSynectics Solutionstalbot underwritingthe A&A Groupthe AAthe Co-operative Insurancethe Surveillance GroupvFM ServicesWeightmansWillis GroupZurich Insurance Group
Companies represented last year included:
Investigative Interviewing to Combat Insurance Fraud – 23rd March 2015, Central London
this pre-conference workshop day will introduce you to a range of interviewing and conversation management techniques that your organisation can implement to identify and discourage fraudulent insurance claims. Managing conversations with potential fraudsters is a vital component of fraud detection, and by the end of the day you will have knowledge of how this can be done successfully as part of a wider counter-fraud effort.
Syllabus at a glance
• Theroleofinterviewandconversationapproachesin claims fraud• HowtousethePEACEModel• Examiningconversationmanagementandconversational techniques• Theprinciplesofactivelisteningandhowtheycanbeapplied• Howtoplanandstructureyourapproachtotheconversation when a problem has been identified
Save £200 by booking both the conference and workshop. To find out more visit the website:
www.marketforce.eu.com/fraudtraining
Join the debate on twitter using the hashtag #fraud15 and
follow @marketforceins
Interested in speaking, exhibiting or hosting an event around the conference?
there are a limited number of opportunities to engage key decision makers through speaking, exhibiting and other tailored packages. For more details, please get in touch:
tel: +44 (0)20 7760 8685
Email: sponsorenquiries@marketforce.eu.com
“Great day with good focus on key problems”
Josh Barnsdale, Anti Fraud Manager one Call Insurance
4
3
7
6
5
2
1
09.00 Welcome address by Marketforce
09.05 Chairman’s opening remarks
Nipping it in the bud – combatting fraud from the start
09.10 Achieving total collaboration: the need for a united front against fraud
Glen Marr, Director of Fraud, 1st Central
09.30 Catching it at source: the aggregator’s roleNatasha Glasgow, Head of Insurance, Moneysupermarket.com
09.50 Advisory Session 10.10 P2P
!
?
!P2P
panel Discussion
Keeping them off the books: pre-empting the fraudsters at application Glen Marr, Director of Fraud, 1st Central Natasha Glasgow, Head of Insurance, Moneysupermarket.comGraham Knight, Fraud Manager, Allianz
Penetrating the fraudster’s mind-set
10.40 The fraudster: an insider viewtony Sales was formerly one of the most prolific fraudsters in the country. now he works with IFED, along with other crime-fighting organisations and insurers, to catch today’s criminals. Tony Sales, Retail Fraud Expert, Retail Fraud Uncovered
11.10 Questions
11.15 Refreshments
A progress update from the MIB
11.45
P2P
!
?
!P2P
Case Study
MyLicenceMyLicence has given insurers access to driver information held by the DvLA. the project aims to help reduce fraud and produce fairer prices by making quotes accurately reflect the driver’s record. Here a senior figure from the scheme will talk about how the roll out is going and what they’ve learnt in these first few months.Byron Shepherd, Service Delivery Manager – MyLicence, Motor Insurers’ Bureau
12.05 Questions
Looking beyond motor – fraud in other insurances
12.10 P2P
!
?
!P2P
peer-to-peer Discussion
Delegates will choose from four focused discussions of fraud in different insurance lines. the discussions will last 20 minutes, moderated by a leading expert on the topic, who will then feed back the conclusions to the room.
Zone 1: Pet Facilitator: Simon Wheeler, Managing Director, Agria Pet Insurance
Zone 2: Home Facilitator: Mike Brown, Head of Counter Fraud Intelligence, Direct Line Group
Zone 3: Health Facilitator: Cheryl Winslade, Fraud Manager, Simplyhealth Zone 4: Travel Facilitator: Andy Pagett, Manager – Counter Fraud, Ageas Insurance
12.40 Advisory Session
13.00 Questions
13.05 Lunch
The Justice perspective
14.20
P2P
!
?
!P2P
Keynote Address
Raising convictions and upholding the lawSpeaker to be confirmed
14.40 Questions
Claims fraud – new challenges, new rules, new solutions
14.50 Optimising claims fraud operationsSteve Jackson, Head of Financial Crime, Covéa Insurance
15.10 Advisory Session
15.30 Questions
15.40
P2P
!
?
!P2P
Question time
Combatting fraudulent inflation throughout the claims supply chainRob Cummings, Manager, Civil Justice & Data Strategy, Association of British InsurersJohn Spencer, president, Association of Personal Injury LawyersMartin Andrews, Director General, Credit Hire OrganisationAndrew Pemberton, Chairman, UK Rehabilitation Council
16.10 Refreshments
Catching the crooks – success stories
16.40
P2P
!
?
!P2P
Case Study
IFEDIFED’s work as the police’s specialist insurance fraud unit has resulted in over 500 arrests. Funded in part by the ABI, they often work in close conjunction with insurers themselves. In this presentation IFED and Lv= will talk through a case that resulted in conviction from start to finish.David Wood, Detective Chief Inspector & Head of the Insurance Fraud Department, City of London PoliceJohn O’Roarke, Managing Director, LV= General Insurance
17.00 Advisory Session
17.20 Questions
17.30 Chairman’s closing remarks and end of conference
TELEPHONE +44 (0)20 7760 8699BOOK ONLINE www.marketforce.eu.com/fraud
Tuesday 24th March 2015
Want to find out more? For the full programme visit www.marketforce.eu.com/fraud
Insurance Fraud 24th March 2015 | the Waldorf Hilton, London
How to Book
Simply return this form to: Marketforce Business Media Ltd | 3 Sutton Lane | London | EC1M 5pu | united KingdomTelephone us on: +44 (0)20 7760 8699 Fax this form to: +44 (0)20 7490 2296 Book online at: www.marketforce.eu.com/fraud Email us on: info@marketforce.eu.com
Company NameAddress
Postcode/Zip Country Fax
Prices
Company Information
Payments
PLEASE SELECT THE rELEvANT BOx:I wish to book the named delegate(s) and I understand that this registration is made subject to Marketforce Business Media Ltd’s terms and conditions.I cannot attend so I wish to purchase a copy of the conference documentation @ £150/€180 + vAT.The conference documentation is distributed online and accessed via a password which will be emailed to you after the conference and once payment has been made. The presentations will be online for a period of 3 months.
Signed
I enclose a cheque for the sum of _______________ . Cheques must be drawn on a UK bank account with a UK sort code and should be made payable to Marketforce Business Media Ltd and sent to The Accounts Department, Marketforce Business Media Ltd, 3 Sutton Lane, London EC1M 5PU.
I will transfer the sum of _________________ Bank Transfer details: please transfer quoting reference IZI48 plus company name. Bank Details: Lloyds Bank, Southampton row, London WC1B 5Hr.
Bank transfers in Sterling should be ma de to Lloyds Bank, sort code 30-97-81, account number 00894664, IBAN: GB39 LOYD 3097 8100 8946 64, BIC: LOYDGB21034. Payments made in this way should also carry the conference name and your company name as reference. Bank transfers in Euros should be made to Lloyds Bank, sort code 30-97-81, account number 88061150, IBAN: GB09 LOYD 3097 8188 0611 50, BIC: LOYDGB21034. Payments made in this way should also carry the conference name and your company name as reference. Please debit the sum of _________________ from my Credit Card: Amex/visa/MasterCard.Card No Exp. Date Holder’s Name Security Code* Signature Date
Terms and ConditionsDelegate informationRegistration and document distribution from 8.30am on tuesday 24th March 2015.
Event accommodationovernight accommodation and travel costs are not included in the registration fee. For furtherinformation on discounted hotel rooms, please refer to the delegate pack which will be sent outonce you have confirmed your place.
please note it may be necessary for reasons beyond the control of the organisers to alter thecontent or the timing of the programme. terms and conditionsthe fee covers attendance at all sessions and payment must be received prior to the event. thedelegate rate is charged at the discretion of the conference producers.
CancellationsCancellations must be received in writing to cancellations@marketforce.eu.com. verbal cancellations will not be accepted. Where cancellation is received in writing more than 30 days prior to the first day of the conference any fees due will be refunded in full less an administration charge of £100/€150 + vAt per ticket. Where cancellations are submitted within 30 days of the first day of the conference, the registration fee remains payable in its entirety. Substitutions are acceptable at any time.
Data protectionMarketforce Business Media Ltd gathers and processes data in accordance with the Data protection Act 1998. the information contained about you on this form may be used for future updates about our products and services. occasionally, we may make your details available to carefully selected external companies for marketing purposes. If you wish your details to be amended, removed or not passed on to external organisations, please write to the Database Administrator at the address on the registration form. Following your update or removal request, you may receive additional pieces of communication whilst the changes are effected.
Delegate Information
Title First Name SurnameJob TitlePhone Email
Title First Name SurnameJob TitlePhone Email
registrations on or before 19th December 2014
registrations on or before 27th February 2015
registrations after 30th January 2015
Insurers’ rate* £645 + vAT = £774 (€966) £745 + vAT = £894 (€1,116) £845 + vAT = £1,014 (€1,266)
Standard rate £795 + vAT = £954 (€1,194) £895 + vAT = £1,074 (€1,344) £995 + vAT = £1,194 (€1,494)
*this rate is only available to insurance companies, managing agents, brokers, underwriters and aggregators and will be awarded at the discretion of the conference organiser whose decision is final.
Save up to £200 if you book the conference and workshop together. Visit the website for full prices.