Insurance FraudPredict, prevent, prosecute: learn from the experts at the industry’s leading event

24th March 2015The Waldorf Hilton, London

Marketforce’s 6th Annual Conference

Early registration rates available

Book before 19th December and save £200

Rob CummingsManager, Civil Justice & Data StrategyAssociation of British Insurers

John O’RoarkeManaging DirectorLV= General Insurance

Byron ShepherdService Delivery Manager – MyLicenceMotor Insurers’ Bureau

Steve JacksonHead of Financial Crime Covéa Insurance

Natasha GlasgowHead of InsuranceMoneysupermarket.com

Andy PagettManager – Counter FraudAgeas

David WoodDetective Chief Inspector& Head of the Insurance Fraud DepartmentCity of London Police

Tony SalesRetail Fraud ExpertRetail Fraud Uncovered

Glen MarrDirector of Fraud1st Central

Mike BrownHead of Counter Fraud IntelligenceDirect Line Group

Graham KnightFraud ManagerAllianz

Martin AndrewsDirector GeneralCredit Hire Organisation

John O’Roarke, Managing Director, LV= General Insurance

An influential conference on a subject which is critically important to the profitability of the industry

35+InSuRAnCE CoMpAnIES

95% DELEGAtE AppRovAL

Join us at Britain’s leading fraud event and gain insight on key developments in the fight against it.

How can your company better defend itself against fraudsters?

150+AttEnDEES In 2014

TELEPHONE +44 (0)20 7760 8699BOOK ONLINE www.marketforce.eu.com/fraud

Insurance Fraud24th March 2015 | the Waldorf Hilton, London

With more than 150 of your peers and 16 expert

speakers discussing this year’s key developments,

Insurance Fraud is the only fraud event you and

your colleagues need to attend in 2015.

From application all the way through to conviction,

senior speakers will be sharing their insight on how

best the industry can collaborate and efficiently

optimise anti-fraud operations in the face of

increasing fraud levels.

• Getacrosssectorperspectivefromaline-up

that includes insurers, brokers, aggregators, law

representation and law enforcement

• Hearfrom‘Britain’sGreatestFraudster’Tony

Sales on how to combat the bad guys

• Learnhowtocollaborateacrossdepartmentsand

fight fraud in all types of insurance

•Shareexpertisewithfraudexpertsonapplication,

claims and convictions

For more information on our programme and to

benefit from the discounted early registration rate

please visit our website:

www.marketforce.eu.com/fraud

1st Central3e IntelligenceAgeas InsuranceAIGAllianz GroupAlpha InsuranceAmlinAssociation of British InsurersAvivaAXA GroupBAE SystemsBarclays BankBerrymans Lace MawerBGL GroupCallcreditChaucer InsuranceCIFASCity of London police ForceClyde & Cocomparethemarket.comConfused.comCovéa InsuranceCRIFCunningham LindseyDAC BeachcroftDAS GroupDavies GroupDirect Line GroupDWFEcclesiastical Insurance GroupEldon Insurance ServicesEsure InsuranceFICoGocompare.comHartecHyperion InsuranceIBM

Impetro ConsultingInceptum InsuranceInsurance Fraud BureauInsurance InitiativesIovationKennedysKGM Motor InsuranceLexisnexisLifestyle Services GroupLv=Markerstudy GroupMcKinty & WrightMotor Insurers’ BureauMurphy o’RawenCI vehicle RescuenFu MutualnICE Systemsopen GIRetail Fraud uncoveredRIASRisk Intelligence IrelandRoundcubeRSA GroupSAS InstituteSimplyhealthSterling Insurance CompanySwinton GroupSynectics Solutionstalbot underwritingthe A&A Groupthe AAthe Co-operative Insurancethe Surveillance GroupvFM ServicesWeightmansWillis GroupZurich Insurance Group

Companies represented last year included:

Investigative Interviewing to Combat Insurance Fraud – 23rd March 2015, Central London

this pre-conference workshop day will introduce you to a range of interviewing and conversation management techniques that your organisation can implement to identify and discourage fraudulent insurance claims. Managing conversations with potential fraudsters is a vital component of fraud detection, and by the end of the day you will have knowledge of how this can be done successfully as part of a wider counter-fraud effort.

Syllabus at a glance

• Theroleofinterviewandconversationapproachesin claims fraud• HowtousethePEACEModel• Examiningconversationmanagementandconversational techniques• Theprinciplesofactivelisteningandhowtheycanbeapplied• Howtoplanandstructureyourapproachtotheconversation when a problem has been identified

Save £200 by booking both the conference and workshop. To find out more visit the website:

www.marketforce.eu.com/fraudtraining

Join the debate on twitter using the hashtag #fraud15 and

follow @marketforceins

Interested in speaking, exhibiting or hosting an event around the conference?

there are a limited number of opportunities to engage key decision makers through speaking, exhibiting and other tailored packages. For more details, please get in touch:

tel: +44 (0)20 7760 8685

Email: sponsorenquiries@marketforce.eu.com

“Great day with good focus on key problems”

Josh Barnsdale, Anti Fraud Manager one Call Insurance

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09.00 Welcome address by Marketforce

09.05 Chairman’s opening remarks

Nipping it in the bud – combatting fraud from the start

09.10 Achieving total collaboration: the need for a united front against fraud

Glen Marr, Director of Fraud, 1st Central

09.30 Catching it at source: the aggregator’s roleNatasha Glasgow, Head of Insurance, Moneysupermarket.com

09.50 Advisory Session 10.10 P2P

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panel Discussion

Keeping them off the books: pre-empting the fraudsters at application Glen Marr, Director of Fraud, 1st Central Natasha Glasgow, Head of Insurance, Moneysupermarket.comGraham Knight, Fraud Manager, Allianz

Penetrating the fraudster’s mind-set

10.40 The fraudster: an insider viewtony Sales was formerly one of the most prolific fraudsters in the country. now he works with IFED, along with other crime-fighting organisations and insurers, to catch today’s criminals. Tony Sales, Retail Fraud Expert, Retail Fraud Uncovered

11.10 Questions

11.15 Refreshments

A progress update from the MIB

11.45

P2P

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Case Study

MyLicenceMyLicence has given insurers access to driver information held by the DvLA. the project aims to help reduce fraud and produce fairer prices by making quotes accurately reflect the driver’s record. Here a senior figure from the scheme will talk about how the roll out is going and what they’ve learnt in these first few months.Byron Shepherd, Service Delivery Manager – MyLicence, Motor Insurers’ Bureau

12.05 Questions

Looking beyond motor – fraud in other insurances

12.10 P2P

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peer-to-peer Discussion

Delegates will choose from four focused discussions of fraud in different insurance lines. the discussions will last 20 minutes, moderated by a leading expert on the topic, who will then feed back the conclusions to the room.

Zone 1: Pet Facilitator: Simon Wheeler, Managing Director, Agria Pet Insurance

Zone 2: Home Facilitator: Mike Brown, Head of Counter Fraud Intelligence, Direct Line Group

Zone 3: Health Facilitator: Cheryl Winslade, Fraud Manager, Simplyhealth Zone 4: Travel Facilitator: Andy Pagett, Manager – Counter Fraud, Ageas Insurance

12.40 Advisory Session

13.00 Questions

13.05 Lunch

The Justice perspective

14.20

P2P

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Keynote Address

Raising convictions and upholding the lawSpeaker to be confirmed

14.40 Questions

Claims fraud – new challenges, new rules, new solutions

14.50 Optimising claims fraud operationsSteve Jackson, Head of Financial Crime, Covéa Insurance

15.10 Advisory Session

15.30 Questions

15.40

P2P

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Question time

Combatting fraudulent inflation throughout the claims supply chainRob Cummings, Manager, Civil Justice & Data Strategy, Association of British InsurersJohn Spencer, president, Association of Personal Injury LawyersMartin Andrews, Director General, Credit Hire OrganisationAndrew Pemberton, Chairman, UK Rehabilitation Council

16.10 Refreshments

Catching the crooks – success stories

16.40

P2P

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Case Study

IFEDIFED’s work as the police’s specialist insurance fraud unit has resulted in over 500 arrests. Funded in part by the ABI, they often work in close conjunction with insurers themselves. In this presentation IFED and Lv= will talk through a case that resulted in conviction from start to finish.David Wood, Detective Chief Inspector & Head of the Insurance Fraud Department, City of London PoliceJohn O’Roarke, Managing Director, LV= General Insurance

17.00 Advisory Session

17.20 Questions

17.30 Chairman’s closing remarks and end of conference

TELEPHONE +44 (0)20 7760 8699BOOK ONLINE www.marketforce.eu.com/fraud

Tuesday 24th March 2015

Want to find out more? For the full programme visit www.marketforce.eu.com/fraud

Insurance Fraud 24th March 2015 | the Waldorf Hilton, London

How to Book

Simply return this form to: Marketforce Business Media Ltd | 3 Sutton Lane | London | EC1M 5pu | united KingdomTelephone us on: +44 (0)20 7760 8699 Fax this form to: +44 (0)20 7490 2296 Book online at: www.marketforce.eu.com/fraud Email us on: info@marketforce.eu.com

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PLEASE SELECT THE rELEvANT BOx:I wish to book the named delegate(s) and I understand that this registration is made subject to Marketforce Business Media Ltd’s terms and conditions.I cannot attend so I wish to purchase a copy of the conference documentation @ £150/€180 + vAT.The conference documentation is distributed online and accessed via a password which will be emailed to you after the conference and once payment has been made. The presentations will be online for a period of 3 months.

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Terms and ConditionsDelegate informationRegistration and document distribution from 8.30am on tuesday 24th March 2015.

Event accommodationovernight accommodation and travel costs are not included in the registration fee. For furtherinformation on discounted hotel rooms, please refer to the delegate pack which will be sent outonce you have confirmed your place.

please note it may be necessary for reasons beyond the control of the organisers to alter thecontent or the timing of the programme. terms and conditionsthe fee covers attendance at all sessions and payment must be received prior to the event. thedelegate rate is charged at the discretion of the conference producers.

CancellationsCancellations must be received in writing to cancellations@marketforce.eu.com. verbal cancellations will not be accepted. Where cancellation is received in writing more than 30 days prior to the first day of the conference any fees due will be refunded in full less an administration charge of £100/€150 + vAt per ticket. Where cancellations are submitted within 30 days of the first day of the conference, the registration fee remains payable in its entirety. Substitutions are acceptable at any time.

Data protectionMarketforce Business Media Ltd gathers and processes data in accordance with the Data protection Act 1998. the information contained about you on this form may be used for future updates about our products and services. occasionally, we may make your details available to carefully selected external companies for marketing purposes. If you wish your details to be amended, removed or not passed on to external organisations, please write to the Database Administrator at the address on the registration form. Following your update or removal request, you may receive additional pieces of communication whilst the changes are effected.

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registrations on or before 19th December 2014

registrations on or before 27th February 2015

registrations after 30th January 2015

Insurers’ rate* £645 + vAT = £774 (€966) £745 + vAT = £894 (€1,116) £845 + vAT = £1,014 (€1,266)

Standard rate £795 + vAT = £954 (€1,194) £895 + vAT = £1,074 (€1,344) £995 + vAT = £1,194 (€1,494)

*this rate is only available to insurance companies, managing agents, brokers, underwriters and aggregators and will be awarded at the discretion of the conference organiser whose decision is final.

Save up to £200 if you book the conference and workshop together. Visit the website for full prices.