Post on 25-Dec-2015
Innovative Business Intelligence for Government
Kevin MergruenVice President, Public Sector
Information Sharing For GovernmentEnterprise Integration and Business Intelligence
ENTERPRISE INTEGRATION
Fund Accounting
Custom Apps
Data Warehouse
External Data
RMS
Legacy
BUSINESS INTELLIGENCE
Police
Finance
Public Safety
Human Resources
HHS
MANAGEMENT
EMPLOYEES
ANALYSTS
IT
•Executive Portals•Global Operations View•Performance Metrics •Financial Analysis
•Payroll Processing•Operations•HR Reporting•Financial Reporting
•Crime Analysis•Accounting•Budget Office•Human Services
•Development•Maintenance•System Administration•User Support
FIREWALL
FIREWALL
CITIES
FEDERALGOVERNMENT
CITIZENS•Financial Reports•Crime Statistics•Quality of Life Applications
•Health Alerts•Human Services•Funds Analysis•Integrated Justice
•ARRA Reports•Bioterrorism•Port Security•Public Safety
Aggregates all disparate data for centralized reportingBetter information sharing across departments…
Improved operational efficiencies… Higher citizen service levels…
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Information BuildersGovernment Solutions
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Financial Management and Reporting Health & Human Services Operational Reporting EBT Fraud Detection Child Welfare Compliance Reporting Law Enforcement Analytics Integrated Justice / Fusion Information Center
Police, Courts, Corrections, etc. Health Information Exchange ARRA Fund Manager
Federal Stimulus Fund Reporting Offender Management System Reporting
NCOMS Open Source Solution Government Health Insurance Analytics and Reporting K-12 Student Performance Management
Research Based Intervention Solution for Individual Student Improvement
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Columbus City Schools: Deployed the All School Improvement Plan which provides proactive research-based intervention to improve student performance and graduation rates.
Information BuildersSolutions Tailored For Any Size Government Organization
NYC DataShare: Deployed an integrated justice system improving how police,prosecutors, courts, and other criminal justice agencies communicate and share information.
Oklahoma Dept of Health & Human Services: First state to achieve SACWIS federal compliancy ensuring children are moving into permanent guardianship from foster care.
Maryland Dept of Transportation: Deployed a financial management information system to ensure contract compliancy for the MBE community.
Pennsylvania State Police: First state to deploy a Uniform Crime Reporting (UCR) public website helping police fight crime and giving citizens access to crime statistics across the state.
California Dept of Health Services: Over 5,000 budget analysts can now do real time analysis of the DHS budget vs. waiting 2 weeks after a month end close.
Louisiana Dept of Social Services: Developed a public domain application to identify and reduce food stamp fraud to ensure that taxpayer money is not being misappropriated.
Charlotte-Mecklenburg: Deployed an intelligence-led predictive policing solution for their 1,750 officer department. Police officers can view a predictive dashboard right from their squad car.
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Innovative Business Intelligence in Public SectorWhy?
Revenue shortfall means we must do more with less Identify new economic development opportunities
Need proactive analytics to understand and manage deficitMeet compliancy requirements for federal funded programsCosts continue to rise across the board – Medicaid, education,
transportation, etc. Improve operational efficiencies Identify Waste, Fraud & Abuse before payments are made Transparency & Accountability requirements for both
internal & external public reportingAlignment with initiatives from your elected officialsCitizen demand for services continues to rise
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Data redundancy across various departments
Information is not a resourceInformation is not a resource
Government Innovation ChallengesLack of Information Consistency
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Public Sector Innovation Management Affects All Levels of the Organization
Governor / Mayor
Chief of Staff
Information Information TechnologyTechnologyInformation Information TechnologyTechnology
Finance Finance &&
Administration Administration
Finance Finance &&
Administration Administration
Health & Health & Human Human ServicesServices
Health & Health & Human Human ServicesServices
Human Human ServicesServicesHuman Human ServicesServices
TransportationTransportationTransportationTransportationPublic SafetyPublic SafetyPublic SafetyPublic Safety
AnalystAnalystAnalystAnalyst ANALYSTANALYST AnalystAnalystAnalystAnalystAnalystAnalystAnalystAnalyst AnalystAnalystAnalystAnalyst
CUSTOMERS
PARTNERS / PUBLIC
CITIZENSCITIZENSCITIZENSCITIZENS
FEDERALFEDERALFEDERALFEDERAL
SERVICESERVICESERVICESERVICE
SUPPLIERSUPPLIERSUPPLIERSUPPLIER
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Innovation Strategies Performance and Motivation
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Focus on stakeholders Employees Contractors Regulated entities
Business Benefits Revenue generation Cost savings Reduced fraud
Key Technologies Business Intelligence Applications Portals, Enterprise Search & Mobile Predictive Analytics Performance Management
Increase Employee Productivity Supply/Value Chain
Optimization
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Enabling a Culture of Innovation
Communication Dashboards Strategy Maps Robust alerting Collaboration Publishing
Alignment Operational & Strategic
closed loops Visual Cause/Effect tools Aligned projects/initiatives Cascaded Scorecards Pooled Metrics and
Benchmarks
Analytics Drill Anywhere, Enterprise Search Guided Ad Hoc and OLAP Trending & Predictive Analysis Correlation tools Visual Analytics and GIS
Customer Experience:
Columbus City Schools
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Achieving Academic ExcellenceChallenges
Only 55% of students were graduating from high school Limited amount of time to affect change within a school yearTurning data into useful information to identify improvement
needsNeed for real-time course correction with evidence-based
strategies that are known to work Deploying an effective planning process for improving school
performance across all levels of the organization
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Data-Driven Decision-Making in Columbus City Schools
Develop a repeatable model for providing compliance data to improve student performance
Establish compliance-based information framework
Establish ability to project year-end State and Federal performance results
Develop and implement in partnership between Nationwide and Columbus City Schools
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Building Scorecard
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Individual Student Trend Report
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Customer Experience:
Charlotte Mecklenburg Police Department
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Meet Our CustomerCharlotte-Mecklenburg Police Department
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“Information Builders’ dashboard and predictive analytics software will allow staff at every level of the police department to deal with facts in real time. We’ll be better equipped to optimally assign officers to response areas with the highest likelihood of criminal activity, resulting in reduced crime and lower operating costs.”
Rodney MonroePolice ChiefCharlotte-Mecklenburg Police Depatment
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Estimated Population: 777,827
Land Area: 438 square miles
1725 Sworn Officers
500 Non-sworn personnel
CMPD BI Dashboards & Predictive Crime Analytics
Background Information
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CMPD 2009 Index Crime Breakdown
Year-to-Date Index Offenses by Type
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Current Crime Events
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Calls for Service Activity- Detail
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Created predictive dashboard for the following major crime categories:
Commercial RobberyPersonal RobberyAggravated AssaultResidential BurglaryCommercial BurglaryAuto TheftLarceny from Auto
Predictive Dashboard
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Used WebFOCUS RSTAT to build the seven predictive models based on a series of inputs:
Historical geographic crime patternsRecent criminal activity (within past 24-48 hours)Day of week and time of dayWeather conditionsMoon PhasesRecent call for service activitySchool holidaysSpecial Events
Predictive Dashboard (Continued)
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Predictive Crime Analytics
Customer Experience:
LA County Auditor Controller
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LA CountyBackground
Established February 18, 1850One of the nation’s largest counties with 4,084 square milesHas the largest population of any county in the USAApproximately 27% of California’s residents live hereBoard of Supervisors is the governing bodyLA County would have the 19th largest economy in the world if
it were a nation
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LA County Auditor ControllerProfile
Provides financial leadership and advocacy for financial integrity and accountability for all County business. Responsibilities include: Establishing County fiscal and internal control policies Operating eCAPS for integrated accounting & disbursing
system Administering the County payroll Conduct audits and fraud investigations of departments,
employees and contractors
LA County Auditor ControllerChallenges
Supports reporting and analytics for the human resources and payroll aspects of a 100,000+ employee population
Need to help all departments better manage their contracts and expenditures
Identify waste, fraud, and abuse across departments Move away from Excel spreadsheets to do contract
management Excel was cumbersome & error prone Multiple versions of the truth
Initial roll out to 5,000 users in the Auditor Controller’s office prior to full County deployment
Graphical dashboard to capture user’s attention
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LA County Auditor ControllerContract Management Dashboard
Business Intelligence Application that provides every department’s top executives with: Visibility into which vendors were awarded a contract How much is the contract budget Current spending against that contract Better monitoring of contract activities Countywide
Enables improved cost controls in today’s difficult economic environment
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Dashboard DemoOverview
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Summary
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Information Builders in Public SectorSummary
Leverage standards for information exchangeEnable collaboration across departments while leveraging
existing technology investmentsMake more informed decisions when balancing budgetsReduce bureaucracy, fraud, abuse, and improve efficiency
Gain more favorable funding from the state or federal government
Provide higher service levels to your constituents
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Information Builders in Public SectorEnabling Innovative Government!
Right information, right people, right time!
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Questions
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