Post on 26-Mar-2018
Information
Technology
Initiatives
MUNICIPAL CORPORATION OF DELHI
Pawan Kumar Sharma
IAS
Additional Commissioner
WHY IT/ BENEFITS
-Providing better quality services
-Providing facilities at the Door Step of the citizen through
online systems.
-Providing facilities to all citizen at MCD office through an
out-let called C.S.B. where the operators help the citizen to
use online system.
-To provide a mechanism for better monitoring and
supervision.
-To make system more transparent and people friendly.
INITIATIVE IN IT
1. STMS (Solid Waste Transportation Management System)
2. E-Municipality Solid waste Management System
3. MCD Online Services:-
- Registration of Birth & Death
- Property Tax
- Health Trade License
- Factory License
- Veterinary License
- Trade & Storage License
- Online Park Booking
- Online booking of Community Centre
- Sanction of Building Plan
- Parking Management
4. Call Center
5. EDIS (Engineering Department Information System).
STMS (SOLID WASTE TRANSPORTATION MANAGEMENT
SYSTEM The quantity of Municipal Solid Waste (MSW) generated is 8,000 – 8,500 MT per day.
There are three agencies responsible for Municipal Solid Waste (MSW) management in Delhi namely the Municipal Corporation of Delhi (MCD), the New Delhi Municipal Council (NDMC) and the Delhi Cantonment Board (DCB).
MCD is organized in 12 Zones and 272 wards
At present three landfill sites in operation/ one WTE Plant (further two going to start soon).
Sl.
No.
Name of SLF
site
Location Area Start
Year
Waste
Received
Zones
1 Bhalaswa North Delhi 21.06 Ha 1993 2200 TPD Civil Line, Karol Bagh,
Rohini, West and Najafgarh
2 Ghazipur East Delhi 29.16 Ha 1984 2000 TPD Shahdara (North), Shah.
(South), City, Sadar
Paharganj & NDMC area
3 Okhla South Delhi 16.20 Ha 1994 1200 TPD Central, South, Najafgarh
and Cantonment area
E- Solid Waste Disposal Monitoring System
Objectives of system
The system has been designed to achieve following objectives –
-To track the vehicle live & replay.
-To monitor Route Deviations and excessive delays.
-To get detail of the ideal trip time, if any, for each vehicle
-Reports about the locations of service delivery
-To create control mechanism to let supervisor control movement of vehicle
-To make available data about entire journey cycle of the vehicle to help creating
data based decision making mechanism instead of current ad-hoc judgmental.
-To capture image of filled bins and get it replaced by empty bins and again take
image of empty bins. These images get uploaded on central server on timely
intervals. These images scrutinised by the official on daily basis
Solid Waste Disposal Monitoring System
Equipment / Device Fitted on Purpose
GPS Device Auto Trippers and Trucks To continuously update the location of
these vehicles and help in
identification and reduction of mal-
practices
RFID Tag Loaders and Trucks To have unique identification for each
of these and help in monitoring entry
and exit of these vehicle from depot.
RFID Tag Dhalao Ghar/ Dust Bin/ Open Site To have unique identification.
RFID Readers / Antenna Entry / Exit points of vehicle parking
depot and On weighbridge of SLF
To read RFID tags installed on vehicle
GPS enabled Hand Held Device /
Personal Assistance Device (PDA) with
position identification feature
Loaders To read RFID tags installed on Dhalao
Ghar/Dustbin/open site and take
snapshots and updating the location
of loader vehicles when necessary
Solid Waste Disposal Monitoring System
Data transferred to server Image of empty bin
Filled Bin HHT will take image Trucks loading/ Unloading the bins
replacement of bins
Solid Waste Disposal Monitoring System
Web Hosting and Specification
Website(www.edmctracking.com) is having all necessary maps.
-Facility to track all vehicles and Bins on line.
-Able to get the distance travelled of the each vehicle in a day.
-Consolidated dashboard provided to check the vehicle activity.
-The system have a real time dash board and generate various report
including daily trip reports, deviation from the route beyond sufficient
distance, monthly analysis report on distance, time and route management
etc.
-Vehicle tracking software have a real time dashboard displaying current
location of any given vehicle on the move at the central server and also
accessible at any location through remote login.
Solid Waste Disposal Monitoring System
Real-time monitoring of a selected vehicle
Solid Waste Disposal Monitoring System
System generated reports
Solid Waste Disposal Monitoring System
.
Solid Waste Disposal Monitoring System
Driver taking picture of garbage collection point to upload in
system.
Solid Waste Disposal Monitoring System
Garbage vehicle on weigh bridge
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E- Governance of MCD
Components of the Project
•Automation of departmental processes
•Automation of organization-wide functions
•Online facilities to citizens
Software
Training for the software developed
•All zonal, regional offices, health units and schools
LAN and Connectivity
•Civil, electrical and IT work
•Daily operations
Data Center and DR site setup
Hardware supply
CSB operations
Support for 5 years after go-live
Software Applications Status – Overall
Total 75 software
applications
45 departmental
Departmental UAT completed for 43 software
15 ERP
Departmental UAT completed for 13 software
11 CSB 6 legacy
1 software migrated
• Migrated to MCD’s Data Center
• Training on rolling basis
• Need to be integrated at suitable points
• UAT needs to be completed for integrated
applications
• Security audit to be completed
• Migration needs to be
completed for remaining 5
• Migrated software need
to be integrated
Online Services
•RTI
•General Trade License
•Veterinary Trade License
•Health Trade License
•Online Building Plan
•Online Nursing School Admission
Payment Option Integrated With:
•Factory License
•Property Tax
Other Software Where Payment Service is Available:
Online Services
• E-Tendering. • On-line Grievance. • On-line report for Yellow fever Vaccination. • Advertisement. • Disease Surveillance (34 Hospitals) • Payment of Municipal Rents • Request for Layout plan.
OTHER ON-LINE SERVICES
Services through CSB
• Birth and Deaths. • Park Booking. • Community Hall Booking. • RTI. • Health Trade License. • Veterinary Trade License. • Trade/ Storage License. • Hackney Carriage License. • Teh Bazari Permits. • Hawking license.
OTHER ON-LINE SERVICES
Reforming MCD Working
• Online Pay Bill generation linking to Biometric Attendance.
• Diary Dispatch & File Management System. • Finance Management System • Inventory Management System. • Integrated Drugs Management System.
OTHER ON-LINE SERVICES
3. MCD ONLINE SERVICES:-
REGISTRATION AND ISSUE OF BIRTH AND DEATH
CERTIFICATES
Municipal Corporation of Delhi{ MCD} has been authorised to
Register and Issue of Births and Deaths Certificate for all events
taking place under it's jurisdiction.
MCD introduced Computerization of Births & Deaths on 19th
February, 2003. MCD introduced a scheme called OLIR ( On Line
Institutional Registration ) where nearly 400 Hospitals have been
empanelled & issued user id & pass word for uploading
registration data.
•EDMC started initiative to send the certificate to
individual household by registered post.
PROPERTY TAX
The basic features of the portal:
- Simplified and user friendly property tax form with online and
offline help (it used to take more than one hour to fill the PTR form
with complex calculations and whereas the online form will take
hardly 2-3 minutes).
- Property tax calculation is dynamic and provides calculation
details also.
- Online generation and printing of Property tax challan
- Monitoring and Updations of Property Tax Arrears, penalties.
- Dynamic calculation of late fees/ interest amount
- All the rebates will be computed automatically depending on the
day of filing of PTR / challan generation
- Various types of payment facilities are integrated:- Credit Card,
ITZ Cash, CASH, Cheque and DD at authorized CSB centers and
bank counters.
HEALTH TRADE LICENSE
VETERINARY LICENSE
TRADE LICENSE
ONLINE PARK BOOKING
ONLINE BOOKING OF COMMUNITY HALLS
BUILDING PLAN SANCTION
Online Registration of Architects
Online Architect Registration Status
Empanelled architect login
Empanelled Architect Contact Details
Building plan Status
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Online Building Plan Approval - Functionalities
• 100% online process
• No Paper work needed
• Supporting documents can be submitted (scanned documents)
• Fees will be paid using payment gateway – Net banking or credit card
• Acknowledgement issued online to e-mail
• MCD Registered Architects / planners can apply for building approval
Application Submission
• Scrutiny on FSI, Building Height, Parking Norms, Road widths, Setbacks will
be done automatically – reduce time from a week to one day
• Issue scrutiny report on compliance with respect to building-by-laws with
probable deviations on building norms
• MCD planner will review and take the decision on further steps – send back to
applicant or forward to field verification
• Field Inspector can input the findings to the system online with a digital
signature
Scrutiny of Building plan
•Fully workflow controlled system
•Digitally Signed approved plan will be provided to Architect
•Storing of the entire application and approved plan for future inspection, if
needed
•Retrieval of application is very fast – few minutes even the age of
application is few years
Issue of Approvals/Rejections
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Softwae AMIY
BUSINESS FLOW FOR ENGINEERING SOLUTION
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BIOMETRIC ATTENDANCE SYSTEM & SALARY
Introduced bio-metric system for attendance for all In order to ensure punctuality & increasing the efficiency at all
level, photo ID based bio-metric machines are being installed at all offices.
Indoor bio-metric machines & Outdoor machines are in use
covering almost all the employees. Online monitoring of machines as well as attendance going on. Integration with EIS for disbursement of salary in process
August 12, 2014 44
PARKING
• E-Tendering. • Provide online information to citizens on
proper location and capacity of parking sites • Have the facility for online application and
renewal of monthly parking passes. Also applicant could generate and print pass on payment of monthly charge
• Have the facility to upload scanned or soft copy of required documents
PARKING
To efficiently track and monitor all relevant activities of construction, development, electrical and maintenance works undertaken by Engineering Department MCD
To prepare estimates for different works
To make the tendering online on MCD’s web site
To have an effective inventory management system
To perform financial planning and budgeting efficiently
To track the sanctioning of building plans efficiently
To have an interface between various sub departments of the Engineering department
To maintain the organizational structure and make the reporting system smooth and fast
To host on MCD’s Website a list of projects requirement-wise and to post updated information about them on realtime basis.
To interface the system with other MCD departmental systems.
EDIS (ENGINEERING DEPARTMENT INFORMATION SYSTEM)
OBJECTIVE:-
Engineering Department Information
System
(Modules)
Engineering System
Master data at centre
Location-wise master data
Construction & maintenance
Store Technical laboratory
Planning & monitoring
Quality Control
Establishment
Buildings
Call Center in EDMC 1. EDMC has opened a Call Centre where in citizens of East Delhi can call and can lodge their
complaints. Call Centre No. is 155303.
Types of Complaints taking care in EDMC:-
1. P.H – Public Health
2. BHI -- Bureau of Health Intelligence
3. Raj bhasa Department
4. Factory Licensing
5. CSD – Community Service Department
6. Advertisement
7. R .P Cell
8. Information Technology
9. Labour Welfare
10. Director Ayush
11. Education
12. Heckney Carriage
13. A & C Dept. (Assessment and Collection Department) – House Tax
14. Town Planning
15. Horticulture
16. DHA
17. CL & EC
18. CED
19. Veterinary
20. Zonal Office Sh. South Zone
21. Zonal Office Sh. North Zone
22. Land & Estate
23. DEMS
24. Building
25. Electrical
Step -1 Confirm the details of the customer where there is the problem Step-2 Enter Proper address like Name / Area Name / Landmark / Street No. with correct spellings. Step-3 Enter only 10 digit correct Mobile Number Step-4 If the detail of the customer already exists in the CRM then confirm the detail Step-5 Select the type of complaint and raise the ticket Step -6 An sms with the ticket number is automatically sent to the customer’s mobile.
NOW THE PROCESS OF OUTBOUND STARTS
INBOUND PROCESS IN EDMC
OUTBOUND PROCESS IN EDMC
SMS TO Concern Officer
CALL TO Concern Officer WITHIN 5 MINUTES
SMS TO CUSTOMER
INFORM THE TIME IT WILL TAKE TO RESOLVE THE PROBLEM / TIME GIVEN BY OFFICER
CALL TO CUSTOMER For Confirming whether problem resolved or not
CUSTOMER IS SAYING PROBLEM NOT RESOLVED
CLOSE THE TICKET AND SEND THE CLOSING
SMS TO CUSTOMER WE ESCALATE THE
PROBLEM TO NEXT LEVEL OFFICER
Pending Complaints Status Summary Report Till 4th August-2014
Sr. no. Departments Total
Complaints
Complaints
Resolved
Complaints
Pending 24 Hours 1 to 4 days
More than 4
days
1 Advertisement 20 20 0 0 0 0
2 Ayush 5 5 0 0 0 0
3 CSD 15 15 0 0 0 0
4 DEMS 1867 1844 23 4 3 16
5 DHA 2 2 0 0 0 0
6 Education 24 23 1 0 1 0
7 Electrical 166 151 15 0 4 11
8 Engineering 1848 1744 104 5 5 94
9 Factory licensing 28 27 1 0 0 1
10 Horticulture 225 222 3 0 0 3
11 I.T Work 65 65 0 0 0 0
12 House Tax 1 1 0 0 0 0
13 Public Health 513 500 13 4 3 6
14 R.P Cell 36 36 0 0 0 0
15 Town planning 1 1 0 0 0 0
16 Veterinary 1137 1066 71 6 9 56
TOTAL 5953 5722 231 19 25 187
CHALLENGES FOR IT/ E-GOVERNANACE
Resistance to change:
People have no desire to change
‘CHALTA HAI SYNDROME’.
The attitudes of the learners is the major challenge while implementing e-Gov in an
organization.
No need, even may be selfish interest (all EDIS, SWM monitoring, services, etc.)
PERCEIVED/ APPARENT LOSS OF POWER/ CONTROL
Learners’ capabilities: Sometimes learners may lack basic computer skills and they may not
have the confidence to adapt to new technology. They may have a negative perception towards
IT and might make the efforts to willingly accept the change.
Constant training/ monitoring required.
Thank You
E-sla
• E-Tendering. • Issue of Birth Certificates—7 Days • Issue of Death Certificates—7 Days • Booking of Park - 1 Day. • Booking of Community Hall- 1 Day. • Issue of Health Trade License- 60 Daysnt. • Issue of General Trade License- 60 Days • Issue of Factory License- 60 Days • Renewal of Factory License- 60 Days.
E-SLA
• Issue of Veterinary Trade License. • Mutation in Property Tax
• Refund of Security Deposits – Booking of park & Community Hall • Online Building Plan Approval.
ESLA- PIPE LINE