If the User Can't Use It, It Doesn't Work.

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11/29/2012 Guest Lecture SUNY IST 535 Web Database Programming

Transcript of If the User Can't Use It, It Doesn't Work.

I! "#$% &#! w#r'...IfTheusercan’tUseIt

Luke ChardeUser Experience Lead, NYS Dept of LaborSUNY IST 535 Web Database Programming, 2012-11-29  

(title quote by Susan Dray)

MyPerspective

User Experience &Interface Design Lead

1999 2012

New York State

v$r%(%user interface

user experience

Bad UI... Less Terrible UX

Bad UX... Pretty UI

user interfaceUI is typically a combination of visual design (the look and feel) and the interaction design (how it works)

user experienceUX design deals with the overall experience associated with the use of a product or service.

- D)*& M*++$r

User Interface is the saddle, the stirrups, and

the reigns. User Experience is the

feeling you get being able to ride the horse.

http://www.webdesignerdepot.com/2012/06/ui-vs-ux-whats-the-difference/

User Experience

how Valuable

is it?

http://dryicons.com/

The Secret user centered

design process

• process• tools• resources

U%$r ,-$r*$&.$

how Valuable?

$550 Billion

- S!$v$ J#/

Some people think design means how it looks.  

But, of course, if you dig deeper,

it's really how it works.

http://www.fotopedia.com/items/flickr-2066055069

$220 Billion

3$ 1*""$& .4!%

Support/training

W1)! *%

The Secret?

3$ S$.r$!:

Honor the user’s intent.

Creators/Users

Creators Users

H#w !# Cr$)!$ Pr#"(.!% (%*&0 )

User CenteredDesign process

Personas

5 why whywhy why why

http://en.wikipedia.org/wiki/5_Whys

Sythesize

Sythesize

Sythesize

imitation vs mastery•Inspiration Libraries

•Design Patterns

•Principles

•Heuristics

Inspiration Library (Evernote)

Design Patterns

Design Patterns

Design Patterns

- [Patternry](http://www.patternry.com/)

- [TimeTripper](http://www.time-tripper.com/uipatterns/)

- [Yahoo Patterns](http://developer.yahoo.com/ypatterns/)

- [Quince](http://quince.infragistics.com)

- [UI Patterns](http://ui-patterns.com/)

- [Welie](http://www.welie.com/patterns)

Design Patterns

Sketch

Sketch

Usability Testing

Balsamiq Mockupshttp://www.balsamiq.com/products/mockups

Interactive Prototype

I! "#$% &#! w#r'...IfTheusercan’tUseIt

Luke ChardeUser Experience Lead, NYS Dept of Labor (title quote by Susan Dray)

Further Exploration

- [Smashing Magazine](http://uxdesign.smashingmagazine.com/)

- [UX Stack Exchange](http://ux.stackexchange.com/)