If the User Can't Use It, It Doesn't Work.

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I wr... IfTheusercan’tUseIt Luke Charde User Experience Lead, NYS Dept of Labor SUNY IST 535 Web Database Programming, 2012-11-29 (title quote by Susan Dray)

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11/29/2012 Guest Lecture SUNY IST 535 Web Database Programming

Transcript of If the User Can't Use It, It Doesn't Work.

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I! "#$% &#! w#r'...IfTheusercan’tUseIt

Luke ChardeUser Experience Lead, NYS Dept of LaborSUNY IST 535 Web Database Programming, 2012-11-29  

(title quote by Susan Dray)

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MyPerspective

User Experience &Interface Design Lead

1999 2012

New York State

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v$r%(%user interface

user experience

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Bad UI... Less Terrible UX

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Bad UX... Pretty UI

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user interfaceUI is typically a combination of visual design (the look and feel) and the interaction design (how it works)

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user experienceUX design deals with the overall experience associated with the use of a product or service.

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- D)*& M*++$r

User Interface is the saddle, the stirrups, and

the reigns. User Experience is the

feeling you get being able to ride the horse.

http://www.webdesignerdepot.com/2012/06/ui-vs-ux-whats-the-difference/

http://www.webdesignerdepot.com/2012/06/ui-vs-ux-whats-the-difference/
http://www.webdesignerdepot.com/2012/06/ui-vs-ux-whats-the-difference/
http://www.webdesignerdepot.com/2012/06/ui-vs-ux-whats-the-difference/
http://www.webdesignerdepot.com/2012/06/ui-vs-ux-whats-the-difference/
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User Experience

how Valuable

is it?

http://dryicons.com/

The Secret user centered

design process

• process• tools• resources

http://dryicons.com
http://dryicons.com
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U%$r ,-$r*$&.$

how Valuable?

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$550 Billion

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- S!$v$ J#/

Some people think design means how it looks.  

But, of course, if you dig deeper,

it's really how it works.

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http://www.fotopedia.com/items/flickr-2066055069

http://www.fotopedia.com/items/flickr-2066055069
http://www.fotopedia.com/items/flickr-2066055069
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http://www.fotopedia.com/items/flickr-2066055069

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$220 Billion

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-G##0+$ P1*#+%#-12: P#*&! #1

Focus on the userand all else will follow.

http://www.google.com/about/company/philosophy/

http://www.google.com/about/company/philosophy/
http://www.google.com/about/company/philosophy/
http://www.webdesignerdepot.com/2012/06/ui-vs-ux-whats-the-difference/
http://www.webdesignerdepot.com/2012/06/ui-vs-ux-whats-the-difference/
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3$ 1*""$& .4!%

Support/training

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W1)! *%

The Secret?

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3$ S$.r$!:

Honor the user’s intent.

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Creators/Users

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Creators Users

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H#w !# Cr$)!$ Pr#"(.!% (%*&0 )

User CenteredDesign process

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Personas

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5 why whywhy why why

http://en.wikipedia.org/wiki/5_Whys

http://en.wikipedia.org/wiki/5_Whys
http://en.wikipedia.org/wiki/5_Whys
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Sythesize

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Sythesize

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Sythesize

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imitation vs mastery•Inspiration Libraries

•Design Patterns

•Principles

•Heuristics

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Inspiration Library (Evernote)

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Design Patterns

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Design Patterns

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Design Patterns

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- [Patternry](http://www.patternry.com/)

- [TimeTripper](http://www.time-tripper.com/uipatterns/)

- [Yahoo Patterns](http://developer.yahoo.com/ypatterns/)

- [Quince](http://quince.infragistics.com)

- [UI Patterns](http://ui-patterns.com/)

- [Welie](http://www.welie.com/patterns)

Design Patterns

http://www.patternry.com
http://www.patternry.com
http://www.time-tripper.com/uipatterns/
http://www.time-tripper.com/uipatterns/
http://developer.yahoo.com/ypatterns/
http://developer.yahoo.com/ypatterns/
http://quince.infragistics.com/html/AllPatterns.aspx
http://quince.infragistics.com/html/AllPatterns.aspx
http://ui-patterns.com
http://ui-patterns.com
http://www.welie.com/patterns
http://www.welie.com/patterns
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Sketch

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Sketch

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Usability Testing

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Balsamiq Mockupshttp://www.balsamiq.com/products/mockups

http://www.balsamiq.com/products/mockups
http://www.balsamiq.com/products/mockups
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Interactive Prototype

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I! "#$% &#! w#r'...IfTheusercan’tUseIt

Luke ChardeUser Experience Lead, NYS Dept of Labor (title quote by Susan Dray)

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Further Exploration

- [Smashing Magazine](http://uxdesign.smashingmagazine.com/)

- [UX Stack Exchange](http://ux.stackexchange.com/)

http://uxdesign.smashingmagazine.com/
http://uxdesign.smashingmagazine.com/
http://ux.stackexchange.com/
http://ux.stackexchange.com/
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thank you!

www.albanyUX.org www.linkedin.com/in/lukecharde @lukecharde

[email protected]

http://www.albanyUX.org
http://www.albanyUX.org
http://www.linkedin.com/in/lukecharde
http://www.linkedin.com/in/lukecharde
https://twitter.com/lukecharde
https://twitter.com/lukecharde
mailto:[email protected]
mailto:[email protected]
mailto:[email protected]?subject=Luke,%20You%20Cannot%20Hide%20Forever!
mailto:[email protected]?subject=Luke,%20You%20Cannot%20Hide%20Forever!

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