Ideas to Action

Kuala LumpurOct 6th 2011

Anyone who tells you they enjoy change… should seek

immediate professional help.

Emotional Response to Perceived Negative Change

Stability

Immobilization

Denial

Anger

Bargaining

Depression

Testing

Acceptance

TimePassive

Active

Emoti

onal

Res

pons

e

Managing Positive Responses to Change

Uninformed Optimism

Informed Pessimism

HopefulRealism

Informed Optimism

Completion

CheckingOut

TIME

PESS

IMIS

M

For those who are prepared…For those who are prepared…

…chaos brings opportunity

• The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.

The Key To Success in the New Normal…

•Nimbleocity•Nim-bo-licous

(T + C + EMF) x DE = Success

Connoisseur of Talent• The time to look for TOP talent is NOW!• Know Exactly what you are looking for.• Do NOT settle for anyone who does not meet

your basic criteria.• Check everything, test everyone.• Get trained on interviewing.• Use team interviews.• Check for commitment.• Create a cult of Excellence!!!

1,300,000 interviews: Basic 4 + 1

Goal Setting

TrustAccountability

Communications

RECOGNITION

Page 8

Brand New from HBR

• Individual differences are nurtured.

• Information is not suppressed or spun.

• The company adds value to employees rather than

merely extracting it from them.

• The organization stands for something meaningful.

• The work itself is intrinsically rewarding.

• There are no stupid rules.

Extreme

Member

Focus

Extreme Customer Focus

VOM

Moments Of Truth

Page 8

78.9%23.4%

43% - 74% of purchasing

decision = WOM/T

Know Like Trust Try Buy RepeatIdentify

Ideal Member

ReferIdeal

Member

From John Jantsch: The Referral Engine

Accountability • 100% Clarity + Authority

• 100% Agreement

• Track & post

• Coach, mentor, train, support

• Reward / Punishment

• Embrace and Revel in Change.• Talent is KEY to Success• Build a Winning Culture• EMF = VOC + MOT+ WOM• Demand Disciplined Execution• 5 Steps to Accountability• Celebrate Success Lavishly• Deal Decisively with Mediocrity

Summary

THANK YOUIf you have any questions at all please do not hesitate to send a note or call.

My email address is: john@johnspence.com

PLEASE connect with me on LinkedIn

Also, you might find value in the ideas I share in my blog. You can sign up for it at:www.blog.johnspence.com

Lastly, these slides have already been uploaded to:

www.slideshare.net/johnspence