Ideas to action nafcu 8.13
-
Upload
john-spence -
Category
Business
-
view
240 -
download
2
Transcript of Ideas to action nafcu 8.13
![Page 1: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/1.jpg)
Ideas to Action
![Page 2: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/2.jpg)
![Page 3: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/3.jpg)
Kuala LumpurOct 6th 2011
![Page 4: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/4.jpg)
![Page 5: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/5.jpg)
![Page 6: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/6.jpg)
![Page 7: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/7.jpg)
Anyone who tells you they enjoy change… should seek
immediate professional help.
![Page 8: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/8.jpg)
Emotional Response to Perceived Negative Change
Stability
Immobilization
Denial
Anger
Bargaining
Depression
Testing
Acceptance
TimePassive
Active
Emoti
onal
Res
pons
e
![Page 9: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/9.jpg)
Managing Positive Responses to Change
Uninformed Optimism
Informed Pessimism
HopefulRealism
Informed Optimism
Completion
CheckingOut
TIME
PESS
IMIS
M
![Page 10: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/10.jpg)
For those who are prepared…For those who are prepared…
…chaos brings opportunity
![Page 11: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/11.jpg)
![Page 12: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/12.jpg)
• The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.
![Page 13: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/13.jpg)
The Key To Success in the New Normal…
•Nimbleocity•Nim-bo-licous
![Page 14: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/14.jpg)
![Page 15: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/15.jpg)
![Page 16: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/16.jpg)
![Page 17: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/17.jpg)
(T + C + EMF) x DE = Success
![Page 18: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/18.jpg)
Connoisseur of Talent• The time to look for TOP talent is NOW!• Know Exactly what you are looking for.• Do NOT settle for anyone who does not meet
your basic criteria.• Check everything, test everyone.• Get trained on interviewing.• Use team interviews.• Check for commitment.• Create a cult of Excellence!!!
![Page 19: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/19.jpg)
1,300,000 interviews: Basic 4 + 1
Goal Setting
TrustAccountability
Communications
RECOGNITION
Page 8
![Page 20: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/20.jpg)
Brand New from HBR
• Individual differences are nurtured.
• Information is not suppressed or spun.
• The company adds value to employees rather than
merely extracting it from them.
• The organization stands for something meaningful.
• The work itself is intrinsically rewarding.
• There are no stupid rules.
![Page 21: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/21.jpg)
Extreme
Member
Focus
![Page 22: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/22.jpg)
Extreme Customer Focus
VOM
![Page 23: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/23.jpg)
Moments Of Truth
Page 8
![Page 24: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/24.jpg)
78.9%23.4%
![Page 25: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/25.jpg)
43% - 74% of purchasing
decision = WOM/T
![Page 26: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/26.jpg)
Know Like Trust Try Buy RepeatIdentify
Ideal Member
ReferIdeal
Member
From John Jantsch: The Referral Engine
![Page 27: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/27.jpg)
Accountability • 100% Clarity + Authority
• 100% Agreement
• Track & post
• Coach, mentor, train, support
• Reward / Punishment
![Page 28: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/28.jpg)
• Embrace and Revel in Change.• Talent is KEY to Success• Build a Winning Culture• EMF = VOC + MOT+ WOM• Demand Disciplined Execution• 5 Steps to Accountability• Celebrate Success Lavishly• Deal Decisively with Mediocrity
Summary
![Page 29: Ideas to action nafcu 8.13](https://reader035.fdocuments.in/reader035/viewer/2022062308/559027e61a28ab00168b47eb/html5/thumbnails/29.jpg)
THANK YOUIf you have any questions at all please do not hesitate to send a note or call.
My email address is: [email protected]
PLEASE connect with me on LinkedIn
Also, you might find value in the ideas I share in my blog. You can sign up for it at:www.blog.johnspence.com
Lastly, these slides have already been uploaded to:
www.slideshare.net/johnspence