Post on 24-Mar-2018
LIST OF ABBREVIATIONS
HRM : Human Resource Management
FHRAI : Federation of Hotel and Restaurant Association of India
PHA : Pune Hoteliers Association
GSTS : Guest Satisfaction Tracking System
GSI : Guest Satisfaction Index
KPI AND KPA : Key performance Indicators and Key performance Area
L&D: Learning and Development
CTDT : Certified Taj Departmental Trainer
CBTM : Competency Based Training Matrix
FO : Front Office
HK : House Keeping
F&B : Foods and Beverages
FP : Food Production
CET: Cross Exposure Training
IET: Industrial Exposure Training
HACCP : Hazard Analysis Critical Control Point
HOD : Head of Department
GM : General Manager
ISO : International Organisation for Standardisation
SOP: Standard operating procedure
TNI: Training Need Identification
ROI: Return on Investment
HRACC: Hotel and Restaurant Approval and Classification Committee
FSMS: Food Safety Management Systems
Ph. D Thesis Suruchi Pandey submittd to TMV